Immunome, Inc. Jobs Hiring Now
Immunome, Inc. is hiring for 24 open roles on Migrate Mate as of October 15, 2026, concentrated in project & program management and laboratory research, with listed salaries up to about $396,000. Migrate Mate updates Immunome, Inc.'s live openings daily. Immunome is a clinical-stage biopharmaceutical company developing targeted cancer therapies, with roles spanning drug discovery, regulatory affairs, clinical operations, and corporate functions.
Find Immunome, Inc. JobsOverview
Immunome, Inc. hiring data on Migrate Mate, as of October 15, 2026.
- Open jobs
- 24
- Top team
- Project & Program Management
- Seniority
- Manager level or above
- Work type
- 8% remote or hybrid
- Top location
- Bothell
- Salary range
- $109,000–$396,000
Listed salaries for Immunome, Inc. roles on Migrate Mate range from about $109,000 to $396,000 per year across 24 open roles, as of October 15, 2026. Some roles list hourly contract rates.
Open Roles at Immunome, Inc.
Showing 24 of 24+ Immunome, Inc. jobs
Company Overview
Immunome is a clinical-stage targeted oncology company committed to developing first-in-class and best-in-class targeted cancer therapies. We are advancing an innovative portfolio of therapeutics, supported by a leadership team with deep experience in the design, development, and commercialization of cutting-edge therapies, including antibody-drug conjugates. Our pipeline includes varegacestat, an investigational gamma secretase inhibitor for which an NDA has been accepted by the U.S. FDA; IM-1021, a clinical-stage ROR1 ADC; IM-1617, a clinical-stage solid tumor ADC; and IM-3050, a clinical-stage FAP-targeted radioligand therapy. We are also advancing a broad portfolio of early-stage ADCs pursuing undisclosed solid tumor targets.
Position Overview
The Senior Manager, IT Service Desk owns end-to-end delivery of IT support services across the organization from ticket intake through resolution, and is accountable for the people, processes, and partner relationships that keep employees and lab operations productive. This role blends hands-on service management with strategic planning: designing coverage models, managing SLAs, overseeing an MSP relationship, and driving self-service adoption, while also owning device lifecycle management and specialized support for lab and scientific systems. This is a working manager role. You'll set strategy and represent the service desk to stakeholders, while staying close enough to daily operations to catch quality issues, unblock your team, and support escalations when needed.
Responsibilities
Service Desk Delivery Monitoring and Management
- Lead a growing internal service desk team and a managed service provider (MSP) to deliver end-to-end incident and request management across all IT services, from ticket intake through closure.
- Hire, coach, and develop the team; set goals, assign work, manage performance, and balance workload between internal staff and the MSP.
- Design, document, and continuously improve service desk processes ensuring consistent execution by internal staff and MSP resources.
- Define service metrics and KPIs (e.g., SLA attainment, MTTR, MTTF, first-contact resolution, backlog aging, CSAT) and own the dashboards and leadership summaries used to communicate performance.
- Lead the design and delivery of self-service capabilities, including knowledge base content standards, catalog offerings, and report on ticket deflection and knowledge usage.
- Define requirements for ServiceNow/ITSM workflow, automation, and reporting enhancements that improve service desk delivery and measurement.
- Support MSP partnership success through defining scope and service levels, own runbooks and training, conduct ticket quality audits, and lead monthly/quarterly performance and SLA reviews with remediation plans.
Onboarding, Offboarding, and Employee Lifecycle Support
- Design and manage the onboarding process for account and hardware provisioning, coordinating team and MSP delivery against defined lead times, and partner with HR on new employee onboarding plans.
- Own the offboarding process (device retrieval, access disablement, data preservation/handoff per HR and Legal requirements, and license reclamation) and report on completion timeliness and compliance.
- Manage the process for transfers, role changes, and contractor/vendor accounts, including periodic reconciliation against HR records and reporting of exceptions.
Physical Device Lifecycle Management (partnering with Endpoint Engineering on management tooling)
- Design and manage the full hardware lifecycle process (acquire, receive, inventory, tag, provision, repair, refresh, retire, dispose), with execution delivered by the team and MSP.
- Govern asset record accuracy in ServiceNow; define the reconciliation cadence against physical inventory and CMDB data and report on accuracy and variances.
- Maintain the standard hardware catalog and refresh cycle; set and monitor spare and hot-swap stock levels per site.
- Own secure disposal and data sanitization processes, including certificates of destruction, e-waste vendor management, and audit-ready documentation.
- Manage shipping and logistics processes for remote and field personnel, including return kits, and track fulfillment and return rates.
Lab and Scientific Systems Support
- Manage lab system device lifecycle processes (implement, maintain, retire) in partnership with Endpoint Engineering.
- Define priority and response targets for lab incidents and requests, oversee team and MSP delivery against them, and report on lab support performance.
- Coordinate with instrument vendors and field service engineers on scheduled maintenance, software upgrades, and validation constraints; maintain the associated schedules and service records.
- Establish and monitor support practices for data integrity on instrument-attached workstations, including controlled access, backup verification, and time synchronization.
- Partner with R&D on support planning and service readiness for new instruments during lab build-out and capital purchases.
Stakeholder Representation and Service Improvement
- Own the service improvement roadmap, using metrics, trend analysis, and customer feedback to prioritize ServiceNow workflow, automation, and process improvements.
- Champion the voice of the customer: measure satisfaction and feedback themes, maintain a walk-up/office-hours presence, and lead periodic service reviews with business functions backed by performance reporting.
Qualifications
- 7+ years in IT support/service desk roles, including 3+ years in a leadership or team management capacity.
- Demonstrated experience managing SLAs, KPIs, and service reporting (e.g., MTTR, MTTF, CSAT).
- Experience managing or closely partnering with an MSP or outsourced support model.
- Hands-on experience with ServiceNow or a comparable ITSM platform.
- Experience with IT asset/inventory management and hardware lifecycle processes.
Knowledge And Skills
- Strong communication skills, with experience presenting to non-technical business stakeholders and senior leadership.
- Experience supporting lab, scientific, or instrument-connected systems (e.g., in biotech, pharma, or R&D environments) preferred.
- Familiarity with data integrity and validation requirements for regulated or research environments preferred.
- ITIL Foundation certification or equivalent process framework experience is desirable.
Washington State Pay Range
$162,000 - $193,562 USD
E/E/O
Immunome, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify
Immunome, Inc. is a participant in E-Verify. Please review the following notices: E-Verify Participation Poster | Right to Work Poster (English) | Right to Work Poster (Spanish).
Company Overview
Immunome is a clinical-stage targeted oncology company committed to developing first-in-class and best-in-class targeted cancer therapies. We are advancing an innovative portfolio of therapeutics, supported by a leadership team with deep experience in the design, development, and commercialization of cutting-edge therapies, including antibody-drug conjugates. Our pipeline includes varegacestat, an investigational gamma secretase inhibitor for which an NDA has been accepted by the U.S. FDA; IM-1021, a clinical-stage ROR1 ADC; IM-1617, a clinical-stage solid tumor ADC; and IM-3050, a clinical-stage FAP-targeted radioligand therapy. We are also advancing a broad portfolio of early-stage ADCs pursuing undisclosed solid tumor targets.
Position Overview
The Senior Manager, IT Service Desk owns end-to-end delivery of IT support services across the organization from ticket intake through resolution, and is accountable for the people, processes, and partner relationships that keep employees and lab operations productive. This role blends hands-on service management with strategic planning: designing coverage models, managing SLAs, overseeing an MSP relationship, and driving self-service adoption, while also owning device lifecycle management and specialized support for lab and scientific systems. This is a working manager role. You'll set strategy and represent the service desk to stakeholders, while staying close enough to daily operations to catch quality issues, unblock your team, and support escalations when needed.
Responsibilities
Service Desk Delivery Monitoring and Management
- Lead a growing internal service desk team and a managed service provider (MSP) to deliver end-to-end incident and request management across all IT services, from ticket intake through closure.
- Hire, coach, and develop the team; set goals, assign work, manage performance, and balance workload between internal staff and the MSP.
- Design, document, and continuously improve service desk processes ensuring consistent execution by internal staff and MSP resources.
- Define service metrics and KPIs (e.g., SLA attainment, MTTR, MTTF, first-contact resolution, backlog aging, CSAT) and own the dashboards and leadership summaries used to communicate performance.
- Lead the design and delivery of self-service capabilities, including knowledge base content standards, catalog offerings, and report on ticket deflection and knowledge usage.
- Define requirements for ServiceNow/ITSM workflow, automation, and reporting enhancements that improve service desk delivery and measurement.
- Support MSP partnership success through defining scope and service levels, own runbooks and training, conduct ticket quality audits, and lead monthly/quarterly performance and SLA reviews with remediation plans.
Onboarding, Offboarding, and Employee Lifecycle Support
- Design and manage the onboarding process for account and hardware provisioning, coordinating team and MSP delivery against defined lead times, and partner with HR on new employee onboarding plans.
- Own the offboarding process (device retrieval, access disablement, data preservation/handoff per HR and Legal requirements, and license reclamation) and report on completion timeliness and compliance.
- Manage the process for transfers, role changes, and contractor/vendor accounts, including periodic reconciliation against HR records and reporting of exceptions.
Physical Device Lifecycle Management (partnering with Endpoint Engineering on management tooling)
- Design and manage the full hardware lifecycle process (acquire, receive, inventory, tag, provision, repair, refresh, retire, dispose), with execution delivered by the team and MSP.
- Govern asset record accuracy in ServiceNow; define the reconciliation cadence against physical inventory and CMDB data and report on accuracy and variances.
- Maintain the standard hardware catalog and refresh cycle; set and monitor spare and hot-swap stock levels per site.
- Own secure disposal and data sanitization processes, including certificates of destruction, e-waste vendor management, and audit-ready documentation.
- Manage shipping and logistics processes for remote and field personnel, including return kits, and track fulfillment and return rates.
Lab and Scientific Systems Support
- Manage lab system device lifecycle processes (implement, maintain, retire) in partnership with Endpoint Engineering.
- Define priority and response targets for lab incidents and requests, oversee team and MSP delivery against them, and report on lab support performance.
- Coordinate with instrument vendors and field service engineers on scheduled maintenance, software upgrades, and validation constraints; maintain the associated schedules and service records.
- Establish and monitor support practices for data integrity on instrument-attached workstations, including controlled access, backup verification, and time synchronization.
- Partner with R&D on support planning and service readiness for new instruments during lab build-out and capital purchases.
Stakeholder Representation and Service Improvement
- Own the service improvement roadmap, using metrics, trend analysis, and customer feedback to prioritize ServiceNow workflow, automation, and process improvements.
- Champion the voice of the customer: measure satisfaction and feedback themes, maintain a walk-up/office-hours presence, and lead periodic service reviews with business functions backed by performance reporting.
Qualifications
- 7+ years in IT support/service desk roles, including 3+ years in a leadership or team management capacity.
- Demonstrated experience managing SLAs, KPIs, and service reporting (e.g., MTTR, MTTF, CSAT).
- Experience managing or closely partnering with an MSP or outsourced support model.
- Hands-on experience with ServiceNow or a comparable ITSM platform.
- Experience with IT asset/inventory management and hardware lifecycle processes.
Knowledge And Skills
- Strong communication skills, with experience presenting to non-technical business stakeholders and senior leadership.
- Experience supporting lab, scientific, or instrument-connected systems (e.g., in biotech, pharma, or R&D environments) preferred.
- Familiarity with data integrity and validation requirements for regulated or research environments preferred.
- ITIL Foundation certification or equivalent process framework experience is desirable.
Washington State Pay Range
$162,000 - $193,562 USD
E/E/O
Immunome, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify
Immunome, Inc. is a participant in E-Verify. Please review the following notices: E-Verify Participation Poster | Right to Work Poster (English) | Right to Work Poster (Spanish).
Job Roles at Immunome, Inc.
Working at Immunome, Inc.
Immunome, Inc.'s 24 open roles are manager level or above, and about 8% are remote or hybrid. The most active teams are project & program management, laboratory research, and compliance & legal. Immunome is a clinical-stage biopharmaceutical company focused on cancer drug development, with active programs in antibody-drug conjugates and related therapeutic technologies. Its open positions span scientific research, regulatory affairs, clinical quality, patient services, investor relations, and business operations. Most Immunome, Inc. roles are based in Bothell and Field.
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Browse jobs by roleImmunome, Inc. Jobs: Frequently Asked Questions
How many jobs is Immunome, Inc. hiring for right now?
Immunome, Inc. is hiring for 24 open roles on Migrate Mate as of October 15, 2026, updated daily, concentrated in project & program management and laboratory research. Positions range from senior scientific roles in antibody-drug conjugate research and process development to leadership openings in regulatory affairs, clinical operations, and corporate communications.
What kinds of roles does Immunome, Inc. hire for?
The most active teams are project & program management, laboratory research, and compliance & legal. Immunome hires across drug discovery and development, regulatory affairs, clinical quality assurance, patient services, external manufacturing, investor relations, and business systems. Scientific roles frequently require expertise in purification, ADC technologies, or biologics, while operational roles support clinical trials and commercial readiness. Most postings are manager level or above.
Are Immunome, Inc. jobs remote or in-person?
Mostly on-site. About 8% of Immunome, Inc.'s open roles on Migrate Mate are remote or hybrid as of October 15, 2026, with the rest based in Bothell. Each Immunome, Inc. listing shows its work location so you can filter before applying.
How do I apply to a job at Immunome, Inc.?
Find a role that matches your background by browsing Immunome's open positions on Migrate Mate, then follow the listing through to Immunome's own careers page to submit your application directly. Immunome manages its own hiring process, including resume review, interviews, and offers, independent of Migrate Mate.
What do Immunome, Inc. jobs pay?
Listed salaries for Immunome, Inc. roles on Migrate Mate range from about $109,000 to $396,000 per year as of October 15, 2026, with most postings at manager level or above. Some roles list hourly contract rates. Exact pay is set by Immunome, Inc. and shown on each listing.
Does Immunome, Inc. hire entry-level?
Most of Immunome, Inc.'s open roles on Migrate Mate are manager level or above as of October 15, 2026. Entry-level openings are limited. Check individual Immunome, Inc. listings for stated experience requirements.
Where is Immunome, Inc. hiring?
Most Immunome, Inc. roles are based in Bothell and Field, and about 8% offer remote or hybrid work as of October 15, 2026. Migrate Mate shows the location on each listing.