Imprivata Jobs Hiring Now
Imprivata is hiring for 20 open roles on Migrate Mate as of July 16, 2026, concentrated in account management and business development, with listed salaries up to about $259,000. Migrate Mate updates Imprivata's live openings daily. Imprivata is a digital identity and security company focused on healthcare, providing access management, authentication, and identity governance solutions for clinical and enterprise environments.
Find Imprivata JobsOverview
Imprivata hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 20
- Top team
- Account Management
- Seniority
- Manager level or above
- Work type
- 60% remote or hybrid
- Top location
- Waltham
- Salary range
- $16,000–$259,000
Listed salaries for Imprivata roles on Migrate Mate range from about $16,000 to $259,000 per year across 20 open roles, as of July 16, 2026. Some roles list hourly contract rates.
Open Roles at Imprivata
Showing 20 of 20+ Imprivata jobs
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
Job Summary
The Customer Success Manager I (CSM I) is responsible for engaging with the majority of Imprivata’s SMB customers at key points throughout the customer journey. The CSM is a part of a CSM team and collectively they drive value and additional customer outcomes. Our CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers. This role will maintain working relationships internally with teams such as Renewals, Support, Sales, and leadership. This role is responsible for meeting key metrics such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. CSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers.
Duties and Responsibilities
- Monitor metrics to accelerate product adoption, influence engagement and identify opportunities for growth.
- Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active-usage, and NPS.
- Maintains excellent knowledge of product, customer journey expectations, issue resolution, and customer risk management
- Partner with renewals to protect and grow ARR for customer base through risk and renewals initiatives
- Manage customer engagements at scale through Salesforce case management, Gainsight workflows, calls, and organized email communication
- Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
- Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
- Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
- Other duties as assigned and required.
Qualifications
- Bachelor’s degree in Business or related discipline.
- 1+ years’ experience in customer facing success, project management, or professional services role.
- Experience with Saas in healthcare or commercial.
- Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.
- Proficiency with O365 tools.
- Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers.
- Aility to engage with C level executives and ability to take feedback from all levels.
- Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
- Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
- Effective communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
Job Summary
The Customer Success Manager I (CSM I) is responsible for engaging with the majority of Imprivata’s SMB customers at key points throughout the customer journey. The CSM is a part of a CSM team and collectively they drive value and additional customer outcomes. Our CSMs work cross-functionally within the organization to resolve customer satisfaction related issues and play a critical part of the signature experience we provide our customers. This role will maintain working relationships internally with teams such as Renewals, Support, Sales, and leadership. This role is responsible for meeting key metrics such as retention, adoption, satisfaction, and to identify opportunities for cross-sell and addons. CSMs, through their reactive and proactive engagements, encourage successful and healthy customer journeys and enhance partnerships providing life-long customers.
Duties and Responsibilities
- Monitor metrics to accelerate product adoption, influence engagement and identify opportunities for growth.
- Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active-usage, and NPS.
- Maintains excellent knowledge of product, customer journey expectations, issue resolution, and customer risk management
- Partner with renewals to protect and grow ARR for customer base through risk and renewals initiatives
- Manage customer engagements at scale through Salesforce case management, Gainsight workflows, calls, and organized email communication
- Communicate “voice of the customer” feedback to upper management and help drive strategic initiatives and program improvement.
- Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc.
- Identify opportunities to implement scalable programs which will efficiently and effectively drive customer outcomes at scale.
- Other duties as assigned and required.
Qualifications
- Bachelor’s degree in Business or related discipline.
- 1+ years’ experience in customer facing success, project management, or professional services role.
- Experience with Saas in healthcare or commercial.
- Knowledgeable with CRM systems, preferably SalesForce.com and Gainsight.
- Proficiency with O365 tools.
- Excellent organizational and time management skills including the ability to prioritize and multi-task activities across many customers.
- Aility to engage with C level executives and ability to take feedback from all levels.
- Ability to comprehend high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution, and identification of technical escalation points.
- Excellent problem-solving skills and ability to navigate challenging situations in a professional manner.
- Ability to work cross-functionally to bring key Imprivata functional areas together in order to solve customer requirements.
- Effective communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Roles at Imprivata
Working at Imprivata
Imprivata's 20 open roles are manager level or above, and about 60% are remote or hybrid. The most active teams are account management, business development, and business strategy. Imprivata builds identity and access management technology for healthcare organizations, helping hospitals and clinical teams control who can access patient data and regulated systems. The company serves a range of healthcare IT use cases, including secure sign-on, electronic prescribing controls, and workforce identity governance. Most Imprivata roles are based in Waltham, with some in Austin and Saint Petersburg.
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Browse jobs by roleImprivata Jobs: Frequently Asked Questions
How many jobs is Imprivata hiring for right now?
Imprivata is hiring for 20 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in account management and business development. Open positions span customer success, product management, sales, finance, software engineering, and corporate functions, reflecting active hiring across the business.
What kinds of roles does Imprivata hire for?
The most active teams are account management, business development, and business strategy. Imprivata hires across product management, software engineering, customer success, sales, HR, finance, and security leadership. The sample of current openings includes individual contributors, managers, and senior executives, and most postings are manager level or above. Both technical and business-facing roles appear regularly.
Are Imprivata jobs remote or in-person?
Mostly remote. About 60% of Imprivata's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Waltham. Each Imprivata listing shows its work location so you can filter before applying.
How do I apply to a job at Imprivata?
Find a role that matches your background in Imprivata's listings on Migrate Mate, then follow the link through to Imprivata's own careers site to submit your application directly. Imprivata manages its own hiring process, including screening, interviews, and offers, independent of Migrate Mate.
What do Imprivata jobs pay?
Listed salaries for Imprivata roles on Migrate Mate range from about $16,000 to $259,000 per year as of July 16, 2026, with most postings at manager level or above. Some roles list hourly contract rates. Exact pay is set by Imprivata and shown on each listing.
Does Imprivata hire entry-level?
Most of Imprivata's open roles on Migrate Mate are manager level or above as of July 16, 2026. Entry-level openings are limited. Check individual Imprivata listings for stated experience requirements.
Where is Imprivata hiring?
Most Imprivata roles are based in Waltham, with some in Austin and Saint Petersburg, and about 60% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.