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Summary of Position: The Assistant Director of The Learning Center oversees the daily functions of The Learning Center (TLC). This position will oversee the hiring, recruiting, training, evaluation, and visioning of academic tutoring. The Assistant Director supervises desk workers and helps cultivate an atmosphere of hospitality and organization at the front desk. This position will also teach sections of the tutor training course. The Assistant Director will assist in developing and implementing preventative and responsive programs in the TLC to promote student success for IWU students. This role reports to the Director of The Learning Center and Academic Supports and serves on The Center for Academic Thriving team with the goal of supporting IWU-Marion’s students, improving the student experience, and increasing students thriving and institutional retention.

Duties and Responsibilities

• The Learning Center:
  • Manage the daily functions of The Learning Center’s tutoring services
  • This role supports SSS TRiO students and campus tutoring efforts, coordinates individual and group tutoring
  • Work with TRiO staff and students regarding requests, processes, and tutor matching
  • Serve to open and close TLC for the year, along with some evening hours each week required to supervise the operation of TLC
• Student Tutors and Desk Worker Staff Oversight:
  • Hire, supervise, train, evaluate, and support TLC student staff (tutors and desk workers)
  • Communicate with faculty on tutor recommendations and recruitment
• Administration & Research:
  • Collect, summarize, and analyze statistics and usage of The Learning Center and Academic Coaching
  • Research and maintain best practices for learning centers
  • Help enhance the student experience through committee service, research, continued learning, and investing in improving student retention as a member of The Center for Academic Thriving team
  • Continue to seek new ways to support students and enhance current offerings
• Work with IT to ensure all software used by TLC is working correctly
  • Manage workflows to match tutor and tutee availability
• Student Thriving & Experience:
  • Invest in the student experience through events in The Center for Academic Thriving and The Learning Center
  • These include tutor trainings, new student orientation, move-in days (2 Saturdays), admitted student day events (2 Saturdays), and various events throughout the semester

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

• Master's degree desired
• Someone beginning or in a Master's degree will be considered

Experience

• Prior higher education experience preferred

Required Skills

• Demonstrates a mature personal faith in Jesus Christ and a commitment to the mission of IWU
• Demonstrates a strong, positive, team-oriented attitude and a continued goal to learn and grow
• Demonstrates extraordinary interpersonal and collaborative skills to work with a variety of constituents (such as parents and students) and colleagues (such as faculty, staff, and academic leadership)
• Excellent interpersonal, verbal, written communication, and listening skills
• Understands the complexities of higher education and can successfully and respectfully navigate organizational areas and policies
• Demonstrates an ability to learn and use complex information, ability to prioritize, and solve problems. High level of attention to detail
• Possesses strong technical skills and a high comfort level within a computerized environment, including computer skills (Microsoft Word, Excel, Outlook, and ability to learn additional online platforms used in the Learning Center and at IWU (such as, Accutrack and Brightspace)
• Demonstrates the ability to make well-informed decisions, solve problems, and coordinate a variety of activities and tasks. Reveals exemplary organizational skills, attention to detail, flexibility, dependability, and the capacity to develop efficient and effective systems for the implementation of policies
• Adheres to strict confidentiality requirement/FERPA

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.