Interface Systems Jobs Hiring Now
Interface Systems is hiring for 10 open roles on Migrate Mate as of July 16, 2026, concentrated in engineering (Non-Software) and customer success. Migrate Mate updates Interface Systems's live openings daily. Interface Systems is a security systems company that provides commercial security and alarm solutions, including installation, technical support, and field service for businesses across the United States.
Find Interface Systems JobsOverview
Interface Systems hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 10
- Top team
- Engineering (Non-Software)
- Seniority
- Across all levels
- Work type
- 10% remote or hybrid
- Top location
- Remote
Open Roles at Interface Systems
Showing 10 of 10+ Interface Systems jobs
Overview
The Level 2 Security Technical Support position exists within Interface’s Customer Support Organization centered around Security Lifecycle Support. Interface provides nationally recognizable clients with a diverse bundle of managed communications, networking, and security solutions. A Level 2 Technical Support Agents’ functional focus of this role is providing fault isolation, repair, and service restoration while providing first class service for clients. This position plays a key role in enabling a seamless customer-driven support experience for the complex networks being supported.
Business Security services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.
Though paired with Level 1 support teams, this role also engages directly with customers as required. In addition to demonstrating expertise with Business Security device configurations; exceptionally strong written, oral, and customer communication skills are also required. Level 2 Security Support Analysts are required to provide real-time support through various channels including ticket management applications, email, chat, and phone. Key day-to-day functions include supporting security incidents that could not be resolved by the Level 1 support teams. Those cycles range in size and complexity; including everything from single site devices and connectivity diagnosis to broad scale faults and complex configuration changes.
The schedule for this role is Sunday–Thursday, 9:00 AM–6:00 PM CST.
Responsibilities
Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
Effectively engages with a diverse internal and external audience. The customer audience includes technical personnel, management, operations, support, and field resources. Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors.
Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.
Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.
Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.
Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.
Recognize, identify, and prioritize support incidents in accordance with client business requirements, organizational policies, and operational impact.
Required to work with cross-functional teams to drive expedient fault isolation diagnosis & resolution. Work with level 1 in the event an incident is escalated. Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.
Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business.
Act as primary point of contact for Customer and Field Engineer channels for Fire, Business Intelligence, Access Control and Sonitrol lines of business
Maintain a thorough understanding of Security fundamentals, associated platforms, devices, and configurations.
Manage or assist on assigned projects and program components to deliver services in accordance with established objectives. Coordinate with your support leaders on Microsoft Planner for timely communication and task updates.
Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
Analyze open cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting security services, top down. This includes security/video equipment, carrier circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers.
Proactively identify and manage problem management by analyzing and applying a logical process of elimination for fault isolation and resolution with repeat incidents. Leverage lessons learned from problem management to propose new or make additions to knowledge articles to increase quality of outcomes and improve incident resolution time.
Demonstrate technical proficiency with Fire Systems, Access Control, and all forms of CCTV including but not limited to HikCentral, iVMS..etc.
Work schedule flexibility, weekend and off hours support as required.
CORE COMPETENCIES
Client Service: Ability to anticipate a client’s needs and respond to them in a timely manner.
Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of job.
Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.
Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.
Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.
Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.
Positive Attitude: Embraces change. Develops and accomplishes personal goals.
Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.
Qualifications
Minimum of 3 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
Working and Practical knowledge of low-voltage installation and support is a plus
Honeywell, DMP, and Bosch training and/or certification is preferred
Base range for this role is $25- $29. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Overview
The Level 2 Security Technical Support position exists within Interface’s Customer Support Organization centered around Security Lifecycle Support. Interface provides nationally recognizable clients with a diverse bundle of managed communications, networking, and security solutions. A Level 2 Technical Support Agents’ functional focus of this role is providing fault isolation, repair, and service restoration while providing first class service for clients. This position plays a key role in enabling a seamless customer-driven support experience for the complex networks being supported.
Business Security services supported are Analog and IP-based which include CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion service offerings.
Though paired with Level 1 support teams, this role also engages directly with customers as required. In addition to demonstrating expertise with Business Security device configurations; exceptionally strong written, oral, and customer communication skills are also required. Level 2 Security Support Analysts are required to provide real-time support through various channels including ticket management applications, email, chat, and phone. Key day-to-day functions include supporting security incidents that could not be resolved by the Level 1 support teams. Those cycles range in size and complexity; including everything from single site devices and connectivity diagnosis to broad scale faults and complex configuration changes.
The schedule for this role is Sunday–Thursday, 9:00 AM–6:00 PM CST.
Responsibilities
Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
Effectively engages with a diverse internal and external audience. The customer audience includes technical personnel, management, operations, support, and field resources. Internal teams include Field Operations, Logistics, Delivery, Account Management, Network Engineering, and various vendors.
Execute and/or guide logical security fault isolation practices with clients, which may involve engagement with 3rd Party Service Providers and/or Work Order Requests for Field Technician Support.
Build and maintain enterprise-level client relationships to instill confidence in our product and life cycle management.
Effectively operate within a fast-paced environment and proficiently negotiate demanding client requirements.
Maintain contractual Service Level Agreements and on occasion conduct a root cause analysis around outliers to assist in instilling preventative measures with management.
Recognize, identify, and prioritize support incidents in accordance with client business requirements, organizational policies, and operational impact.
Required to work with cross-functional teams to drive expedient fault isolation diagnosis & resolution. Work with level 1 in the event an incident is escalated. Determine the validity of the escalation. If valid, take ownership of the incident and resolve. If the escalation is not valid, partner with our level 1 partner to determine the coaching/training needs of the level 1 agent.
Act as a second point of contact for Customer and Field Engineer channels for Interactive Video/Audio, Intrusion, CCTV, and Intercom lines of business.
Act as primary point of contact for Customer and Field Engineer channels for Fire, Business Intelligence, Access Control and Sonitrol lines of business
Maintain a thorough understanding of Security fundamentals, associated platforms, devices, and configurations.
Manage or assist on assigned projects and program components to deliver services in accordance with established objectives. Coordinate with your support leaders on Microsoft Planner for timely communication and task updates.
Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
Analyze open cases and/or chronic locations by proficiently applying a logical process of elimination for troubleshooting security services, top down. This includes security/video equipment, carrier circuitry, customer wiring, customer hardware, software applications, and successful signal and video verification delivery for the alarm monitoring centers.
Proactively identify and manage problem management by analyzing and applying a logical process of elimination for fault isolation and resolution with repeat incidents. Leverage lessons learned from problem management to propose new or make additions to knowledge articles to increase quality of outcomes and improve incident resolution time.
Demonstrate technical proficiency with Fire Systems, Access Control, and all forms of CCTV including but not limited to HikCentral, iVMS..etc.
Work schedule flexibility, weekend and off hours support as required.
CORE COMPETENCIES
Client Service: Ability to anticipate a client’s needs and respond to them in a timely manner.
Drives for Results: Action oriented, attention to detail, and a sense of urgency in all aspects of job.
Excellent Communication: Effective use of language to gather info & facilitate exchanges which yield results.
Flexible/Creative/Analytical: Ability to adapt to changes without losing focus. Apply logic and creative thinking to problem-solve and create solutions.
Results Orientation: Will do what it takes to deliver results. Confident and self-motivated.
Interpersonal Relations: Exhibits understanding & respect of others to achieve positive work relationships.
Positive Attitude: Embraces change. Develops and accomplishes personal goals.
Technical Acumen: Ability to clearly understand a variety of voice/data/security services being provided via analog and managed IP Network solutions.
Qualifications
Minimum of 3 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
Working and Practical knowledge of low-voltage installation and support is a plus
Honeywell, DMP, and Bosch training and/or certification is preferred
Base range for this role is $25- $29. Pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. For more information about the perks and benefits of working at Interface, please check out our careers page.
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.
Job Roles at Interface Systems
Working at Interface Systems
Interface Systems's 10 open roles are across all levels, and about 10% are remote or hybrid. The most active teams are engineering (Non-Software), customer success, and account management. Interface Systems provides commercial security systems, alarm monitoring, and fire detection services for businesses. The company employs security technicians, sales professionals, and operations staff who handle everything from field installation and technical support to national account management. Most Interface Systems roles are based in Remote, with some in Home and Silver Spring.
Explore more roles by function
Browse thousands of live openings across engineering, sales, product, and more, and apply in just a few clicks.
Browse jobs by roleInterface Systems Jobs: Frequently Asked Questions
How many jobs is Interface Systems hiring for right now?
Interface Systems is hiring for 10 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in engineering (Non-Software) and customer success. Roles span field technician positions, sales, and operations. Migrate Mate pulls Interface Systems's current openings directly so the count reflects what is actively posted.
What kinds of roles does Interface Systems hire for?
The most active teams are engineering (Non-Software), customer success, and account management. Interface Systems regularly hires security alarm technicians for field installation and service work, sales professionals focused on commercial security accounts, and operations staff including warehouse coordinators and technical support representatives. Most postings are across all levels, covering both individual contributor and management positions across security sales and field service.
Are Interface Systems jobs remote or in-person?
Mostly on-site. About 10% of Interface Systems's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Remote. Each Interface Systems listing shows its work location so you can filter before applying.
How do I apply to a job at Interface Systems?
Find a Interface Systems role on Migrate Mate, then follow the listing through to Interface Systems's own careers page to submit your application. Interface Systems manages its own hiring process, including screening, interviews, and offers. Migrate Mate keeps the listings current so you can check back as new roles open.
Does Interface Systems hire entry-level?
Most of Interface Systems's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Interface Systems listings for stated experience requirements.
Where is Interface Systems hiring?
Most Interface Systems roles are based in Remote, with some in Home and Silver Spring, and about 10% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.