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General Position Summary: The Certified/Registered Medical Assistant (CMA/RMA) works as part of the Patient Care Team and assists the providers and staff in the provision of team-based medical care. The CMA/RMA provides limited direct patient care services and performs specifically designated independent procedures. Under the indirect supervision of the Licensed Practical Nurse (LPN), Registered Nurse (RN), or Chief Nursing Officer (CNO), the CMA/RMA plays a critical role in the delivery of quality, patient-centered medical care within the context of a federally (HRSA) qualified community health center (FQHC). At sites where there is no LPN or RN, clinical supervision is provided by the provider.

Essential Duties and Responsibilities:
Patient/Customer Relations:
1. Communicates with patients in a courteous and professional manner in face-to-face, telephone, and web encounters.

2. Educates the patient and family member on the patient’s diagnoses and health care self-management within the scope of knowledge and authority.

Staff Relations/Team Building:
1. Participates with the provider in the implementation of the plan of care and multidisciplinary patient education.

2. Promotes the Team-Based Care Model by participating in daily huddles and monthly care team meetings to communicate and collaborate on patient issues and needs.

Clinical Duties:
1. Conducts patient screenings for hearing, sight, vital signs, blood pressure, and other routine procedures.

2. Assists the providers with in-office tests and procedures as ordered.

3. Administers medications, including IM and subcutaneous injections as ordered and according to clinical policies and procedures.

4. Documents clinical activities and patient interactions in the Electronic Medical Record.

5. Collects specimens from patients, performs in-house testing, and processes specimens and requisitions for transport to the outside testing facility.

6. Performs and documents quality control procedures on all laboratory equipment in accordance with OSHA, CLIA, and JHC policy and procedures.

7. Ensures supplies and medications are checked for expiration date, intact packaging, and appropriate condition before use in patient care or testing.

8. Stocks exam rooms and special treatment rooms with necessary supplies and indicates the necessity for ordering supplies on the appropriate supply order form, board, or list.

9. Demonstrates enthusiasm and commitment toward continuous learning and development opportunities.

10. Returns patient phone calls promptly.

11. Performs other necessary duties as required by the RN, LPN, CNO, or provider to meet the goal of providing primary health care services.

12. Physical attendance is an essential element of the job and necessary to perform the essential functions of the CMA/RMA position.

Administrative Duties:
1. Attends and participates in staff and other JHC meetings as required.

Performance Improvement Activities:
1. Actively participates in the JHC QI program.

Safety/Infection Control Activities:
1. Attends all mandatory OSHA Infection Control trainings and follows general OSHA guidelines for infection control, including “Universal Precautions”.

2. Abides by all JHC infection control policies, including acute response measures in the setting of a public health concern or disease outbreak.

Competencies:
1. Performs skills evaluation and signs the RN/LPN/Medical Assistant Competency Skills Form on a bi-annual basis

Other Functions:
1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual.

2. Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.

3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.

4. Management may modify, add, or remove any job functions as necessary or as changing organizational needs require.

JHC Core Values:
Staff members must actively demonstrate dedication and commitment to the core values of JHC.

1. Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.

2. Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.

3. Excellence – We will pursue excellence each and every day in activities that foster, teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and administrative teams are passionately committed to the highest quality of care for our patients. We continually seek out ways to enhance the patient experience and promote an environment of continuous quality improvement.

4. Innovation – We value creativity, flexibility, and continuous improvement efforts. We are advocates and instruments of positive change, encouraging employees to engage in responsible risk-taking and working to make a difference. Out of the box thinking enables us to build on successes and learn from failures.

5. Teamwork – We understand that teamwork is the essence of our ability to succeed. We work across functional boundaries for the good of the organization. Our collaborative approach ensures participation, learning and respect and serves to improve the quality of patient care. By focusing on a team-based approach, the expertise of each Johnson Health Center employee is leveraged to optimize the patient experience.

Physical Demand and Working Environment: Fast-paced office setting with travel to other offices often. Lifting and/or exerting force up to 20 pounds occasionally, with frequently moving of objects. Work requires speaking, sitting, bending, walking, standing, hearing, and stooping, kneeling, and repetitive motion with certain activities. 10 hours of constant computer usage. OSHA high-risk position.

Qualifications: 1. The CMA/RMA must have graduated from an accredited Medical Assisting Program and must maintain a current Registration or Certification through a nationally recognized credentialing entity. 2. The CMA/RMA must be computer literate and able to work independently with flexible working hours. 3. The CMA/RMA must be qualified in Basic Life Support techniques. 4. Excellent communication skills, both oral and written. 5. Ability to perform well in team settings.