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PURPOSE OF POSITION

The Senior Director of Human Resources provides strategic and operational leadership for the Human Resources Division of KidsTLC. This position is responsible for the administration and oversight of recruitment, employee relations, talent management, performance management, compensation administration, workforce planning, HR compliance operations, and employee engagement initiatives.

The Senior Director serves as the organization’s lead HR operational executive and partners closely with executive leadership to support workforce effectiveness, retention, organizational culture, and employee development initiatives.

This role works collaboratively with the Chief Administrative Officer regarding organizational strategy, investigations, benefits administration, and enterprise administrative initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are typical for this position. They are not to be construed as exclusive or all-inclusive. Additional duties may be assigned.

The following duties are representative of the position and are not intended to be all-inclusive.

Human Resources Leadership

• Lead daily operations of the Human Resources Division.
• Develop and implement HR strategies aligned with organizational goals and workforce needs.
• Provide leadership and supervision to HR staff and related personnel functions.
• Promote a positive, mission-driven organizational culture.

Recruitment & Workforce Planning

• Oversee recruitment, onboarding, retention, and workforce planning initiatives.
• Develop strategies to address staffing shortages and workforce challenges.
• Monitor labor market trends and recommend competitive recruitment practices.

Employee Relations & Performance Management

• Provide guidance and consultation to leaders regarding employee relations matters.
• Oversee performance management systems, corrective action processes, and employee coaching initiatives.
• Support conflict resolution and promote consistent employment practices across departments.
• Coordinate routine workplace investigations and partner with the CAO on high-risk or sensitive matters.

Compensation, HR Operations & Compliance

• Administer compensation structures, salary administration, and HR operational systems.
• Ensure HR compliance with applicable employment laws, accreditation standards, and organizational policies.
• Oversee leave administration, HRIS systems, personnel records, and HR reporting.
• Support benefits administration in collaboration with the CAO and benefits partners.

Training & Organizational Development

• Support employee training, leadership development, and succession planning initiatives.
• Develop programs that improve employee engagement, retention, and organizational effectiveness.
• Promote leadership development and employee accountability throughout the organization.

Strategic Partnership

• Serve as a strategic advisor to organizational leadership regarding workforce issues and HR best practices.
• Participate in organizational committees, strategic planning initiatives, and executive projects as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises Human Resources staff and related personnel functions.

QUALIFICATIONS

Education and Experience

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or related field required, Master’s degree preferred.
• Minimum of five (5) years of progressive HR leadership experience required.
• Experience in healthcare, behavioral health, residential treatment, or nonprofit environments preferred.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated leadership, interpersonal, coaching, and workforce development skills.

• Working knowledge of employment law, HR operations, employee relations, and compliance practices.

• Ability to manage confidential and sensitive information with sound judgment and discretion.

• Strong organizational, communication, problem-solving, and decision-making abilities.

• Ability to build trust and collaborative relationships with employees, leaders, clients, and external partners.

• Self-directed and professional when managing competing priorities, crisis situations, or workplace conflict.

Language Ability

• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse internal and external stakeholders.

• Ability to read, interpret, and apply employment-related documentation, policies, contracts, and records.

Mathematical Skills

• Ability to perform basic math: add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.

Cognitive Demands

• Uses sound judgment to analyze information, resolve problems, and make timely decisions.

• Maintains professionalism, composure, and collaboration when addressing complex or sensitive situations.

Computer Skills

• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Familiarity with industry-specific software and web-based systems.

PHYSICAL DEMANDS

• Regularly required to sit, stand, walk, talk, hear, and use a computer for extended periods.

• Occasionally required to lift or move up to 25 pounds.

• Must have adequate vision and mobility to perform essential job functions.

ENVIRONMENTAL ADAPTABILITY

• Work is primarily performed in a standard office environment.

• Position may require adaptability in a fast-paced setting with moderate to high noise levels.