Kinecta Federal Credit Union Jobs Hiring Now
Kinecta Federal Credit Union is hiring for 7 open roles on Migrate Mate as of July 16, 2026, concentrated in growth marketing and brand marketing, with listed salaries up to about $178,000. Migrate Mate updates Kinecta Federal Credit Union's live openings daily. Kinecta Federal Credit Union is a member-owned credit union serving communities across Southern California, offering banking, lending, and financial services to individuals and businesses.
Find Kinecta Federal Credit Union JobsOverview
Kinecta Federal Credit Union hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 7
- Top team
- Growth Marketing
- Seniority
- Mid to senior level
- Work type
- 57% remote or hybrid
- Top location
- El Segundo
- Salary range
- $55,000–$178,000
Listed salaries for Kinecta Federal Credit Union roles on Migrate Mate range from about $55,000 to $178,000 per year across 7 open roles, as of July 16, 2026.
Open Roles at Kinecta Federal Credit Union
Showing 7 of 7+ Kinecta Federal Credit Union jobs
Retail Operations Advocate
We won't show you this job again
Added 1w ago
Kinecta Federal Credit Union
Retail Operations Advocate
El Segundo, California
Added 1w ago
Treasury Analyst Sr - El Segundo, CA
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Added 1mo ago
Kinecta Federal Credit Union
Treasury Analyst Sr - El Segundo, CA
El Segundo, California
Added 1mo ago
Marketing Program Manager - El Segundo, CA - (Hybrid)
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Added 1mo ago
Kinecta Federal Credit Union
Marketing Program Manager - El Segundo, CA - (Hybrid)
El Segundo, California
Added 1mo ago
Digital Marketing Specialist - El Segundo, CA - (Hybrid)
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Added 1mo ago
Kinecta Federal Credit Union
Digital Marketing Specialist - El Segundo, CA - (Hybrid)
El Segundo, California
Added 1mo ago
Dir Marketing - El Segundo, CA - (Hybrid)
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Added 1mo ago
Kinecta Federal Credit Union
Dir Marketing - El Segundo, CA - (Hybrid)
El Segundo, California
Added 1mo ago
Brand Ambassador & Communications Specialist - (Hybrid)
We won't show you this job again
Added 1mo ago
Kinecta Federal Credit Union
Brand Ambassador & Communications Specialist - (Hybrid)
El Segundo, California
Added 1mo ago
Accountant Sr - El Segundo, CA
We won't show you this job again
Added 2mo ago
Kinecta Federal Credit Union
Accountant Sr - El Segundo, CA
Manhattan Beach, California
Added 2mo ago
Added 1w ago
Retail Operations Advocate
Kinecta Federal Credit Union·El Segundo, California
Job functions:
$61k - $76k/yr
Bachelor's degree
501-1,000 employees
Job Description
GENERAL SUMMARY:
This position requires three-day in office.
This is responsible for the overall management of all areas of Retail Operation, providing operational support to Branches and back-office departments including but not limited to Electronic Payment Services, Member Operations Services, Legal, Application Development, Computer Operations, Digital Member Support and Member Contact Center. These duties include training, support and guidance as it pertains to procedures, regulatory compliance, and compliance audit. This position is responsible for completing comprehensive assessments of contact handling and support performance of Member Contact Center (MCC), Digital Member Support (DMS) and Virtual Branch staff, monitoring interactions between the employee and the caller / member, for adherence to policy and procedure and validating operational integrity is adhered to and is responsible for communicating findings and making recommendations while working closely with the Director of Retail Operations and Vice President of Strategic Alliance to identify areas of improvement, increase efficiency, minimize losses, and ensure staff are in compliance with policies, procedures and regulations. The Retail Operations Advocate is also responsible for the handling of formal member complaints received through the NCUA, Better Business Bureau (BBB), and letters/emails to executives and Board of Directors.
NATURE AND SCOPE OF POSITION:
The position works with a minimal amount of supervision and direction and is expected to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policies and procedures of Kinecta Federal Credit Union.
SUPERVISORY RESPONSIBILITIES:
There are no direct supervisory responsibilities but may be expected to take the lead on assigned projects and may oversee or mentor the work of others working on assigned project.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides real-time support to all Branch locations regarding operational issues, audit questions / concerns and complex member issues pertaining to Trust, Deceased, Medallion, and / or business memberships.
- Participates as a Subject Matter Expert (SME) in projects that affect the front line, supporting policy/program updates or creation.
- Create and distribute Operation Briefs / Updates regarding process changes, new regulation(s), or system enhancements.
- Tier 2 support for program/system updates and enhancements including UAT, on Origence, KIT, Symitar, Member 360, and Retail Services Sharepoint site.
- Identifies areas of improvement with regards to workflow processes and policies/procedures; makes recommendations, develops, and implements related updates and/or new policies/procedures.
- Acts as Member Services Liaison and/or subject matter expert to other credit union areas, including Marketing, Corporate Communications, Business Development, Finance and Accounting, IT, Risk Operations, Investigations, Legal, Compliance Assurance, Compliance, Consumer Lending and Loan Servicing / Operations.
- Monitors changes in laws and regulations that may affect the programs to which assigned; implements policy, procedural and operational changes as required.
- Research, plans, organize and coordinate projects related to the Retail Operations Department.
- Assists in assessing and identifying Branch and Operational support area software needs. Assists in testing and troubleshooting new software and software enhancements.
- Participates and assists in planning, implementation, and training assistance in the setup, closure, or relocation of branches.
- Assist in the management and development of operational procedures and policies for all branches, which include but are not limited to, evaluating current procedures for effectiveness, alignment, and consistency as well as for developing new procedures when warranted.
- Partners with Regional Directors to determine where additional support or training for the Branches may be required, as it pertains to policy / procedure / regulation and / or compliance.
- Work with Talent Development to create new and review existing training programs to ensure training meets frontline needs.
- Partners with Talent Development in the creation and maintenance of Audit training for branches.
- Responsible for evaluating an established number of interactions (including but not limited to phone calls, screen recordings, chat sessions, and ITM recordings) each month for Quality Assurance.
- Conducts weekly Quality Assurance reporting on all interactions monitored for that week, monitoring for service quality, operational integrity, adherence to policy and procedure and one call resolution.
- Responsible for ensuring all Member Care complaints are properly logged into Quantivate. Liaises with heads of various business units to gather research, draft complaint responses, secure timely approvals from Compliance, Legal, the CXO, and / or the CEO, ensuring resolution of complaints are completed within times as outlined by the NCUA, BBB, policy and procedure.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs other duties including special projects as assigned.
MINIMUM QUALIFICATIONS
Knowledge, Skills and Abilities:
- Knowledge of financial industry policies, practices, regulations, and processes.
- Comprehensive knowledge of Member Service Center and Operational activities and efficiencies.
- Knowledge of basic statistical techniques.
- Knowledge of principles and practices of project management.
- Strong analytical skills.
- Strong computer knowledge including Microsoft Office (Microsoft Word, Excel and PowerPoint).
- Ability to plan, organize, administer, coordinate, review, evaluate and personally participate in operations and member service activities.
- Ability to use tact, initiative, prudence and independent judgment within general policy and legal guidelines.
- Ability to work under intensive and competing deadlines.
- Ability to perform highly detailed work on multiple, concurrent projects.
- Ability to establish and maintain effective working relations with those contacted in the course of work.
- Strong communications and presentation skills.
Education, Training and Experience:
Potential candidates for this position must meet the following requirements:
- Bachelor’s degree or equivalent 3 - 5 years’ experience preferred.
- Extensive knowledge of Federal and State banking regulations.
- Knowledge of Word and Excel.
- Knowledge of Credit Union and financial services industry preferred.
One year of relevant professional-level work experience may be substituted for one year of required education.
WORKING CONDITIONS:
- The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
- The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.
- The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.
PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT
Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.
While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.
The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Kinecta Federal Credit Union
Retail Operations Advocate
El Segundo, California
Added 1w ago501-1,000 employees
Job functions:
$61k - $76k/yr
Bachelor's degree
Job Description
GENERAL SUMMARY:
This position requires three-day in office.
This is responsible for the overall management of all areas of Retail Operation, providing operational support to Branches and back-office departments including but not limited to Electronic Payment Services, Member Operations Services, Legal, Application Development, Computer Operations, Digital Member Support and Member Contact Center. These duties include training, support and guidance as it pertains to procedures, regulatory compliance, and compliance audit. This position is responsible for completing comprehensive assessments of contact handling and support performance of Member Contact Center (MCC), Digital Member Support (DMS) and Virtual Branch staff, monitoring interactions between the employee and the caller / member, for adherence to policy and procedure and validating operational integrity is adhered to and is responsible for communicating findings and making recommendations while working closely with the Director of Retail Operations and Vice President of Strategic Alliance to identify areas of improvement, increase efficiency, minimize losses, and ensure staff are in compliance with policies, procedures and regulations. The Retail Operations Advocate is also responsible for the handling of formal member complaints received through the NCUA, Better Business Bureau (BBB), and letters/emails to executives and Board of Directors.
NATURE AND SCOPE OF POSITION:
The position works with a minimal amount of supervision and direction and is expected to take reasonable actions necessary to carry out the assigned responsibilities of the position, provided that such action is consistent with cost-effective practices and is consistent with the policies and procedures of Kinecta Federal Credit Union.
SUPERVISORY RESPONSIBILITIES:
There are no direct supervisory responsibilities but may be expected to take the lead on assigned projects and may oversee or mentor the work of others working on assigned project.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides real-time support to all Branch locations regarding operational issues, audit questions / concerns and complex member issues pertaining to Trust, Deceased, Medallion, and / or business memberships.
- Participates as a Subject Matter Expert (SME) in projects that affect the front line, supporting policy/program updates or creation.
- Create and distribute Operation Briefs / Updates regarding process changes, new regulation(s), or system enhancements.
- Tier 2 support for program/system updates and enhancements including UAT, on Origence, KIT, Symitar, Member 360, and Retail Services Sharepoint site.
- Identifies areas of improvement with regards to workflow processes and policies/procedures; makes recommendations, develops, and implements related updates and/or new policies/procedures.
- Acts as Member Services Liaison and/or subject matter expert to other credit union areas, including Marketing, Corporate Communications, Business Development, Finance and Accounting, IT, Risk Operations, Investigations, Legal, Compliance Assurance, Compliance, Consumer Lending and Loan Servicing / Operations.
- Monitors changes in laws and regulations that may affect the programs to which assigned; implements policy, procedural and operational changes as required.
- Research, plans, organize and coordinate projects related to the Retail Operations Department.
- Assists in assessing and identifying Branch and Operational support area software needs. Assists in testing and troubleshooting new software and software enhancements.
- Participates and assists in planning, implementation, and training assistance in the setup, closure, or relocation of branches.
- Assist in the management and development of operational procedures and policies for all branches, which include but are not limited to, evaluating current procedures for effectiveness, alignment, and consistency as well as for developing new procedures when warranted.
- Partners with Regional Directors to determine where additional support or training for the Branches may be required, as it pertains to policy / procedure / regulation and / or compliance.
- Work with Talent Development to create new and review existing training programs to ensure training meets frontline needs.
- Partners with Talent Development in the creation and maintenance of Audit training for branches.
- Responsible for evaluating an established number of interactions (including but not limited to phone calls, screen recordings, chat sessions, and ITM recordings) each month for Quality Assurance.
- Conducts weekly Quality Assurance reporting on all interactions monitored for that week, monitoring for service quality, operational integrity, adherence to policy and procedure and one call resolution.
- Responsible for ensuring all Member Care complaints are properly logged into Quantivate. Liaises with heads of various business units to gather research, draft complaint responses, secure timely approvals from Compliance, Legal, the CXO, and / or the CEO, ensuring resolution of complaints are completed within times as outlined by the NCUA, BBB, policy and procedure.
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs other duties including special projects as assigned.
MINIMUM QUALIFICATIONS
Knowledge, Skills and Abilities:
- Knowledge of financial industry policies, practices, regulations, and processes.
- Comprehensive knowledge of Member Service Center and Operational activities and efficiencies.
- Knowledge of basic statistical techniques.
- Knowledge of principles and practices of project management.
- Strong analytical skills.
- Strong computer knowledge including Microsoft Office (Microsoft Word, Excel and PowerPoint).
- Ability to plan, organize, administer, coordinate, review, evaluate and personally participate in operations and member service activities.
- Ability to use tact, initiative, prudence and independent judgment within general policy and legal guidelines.
- Ability to work under intensive and competing deadlines.
- Ability to perform highly detailed work on multiple, concurrent projects.
- Ability to establish and maintain effective working relations with those contacted in the course of work.
- Strong communications and presentation skills.
Education, Training and Experience:
Potential candidates for this position must meet the following requirements:
- Bachelor’s degree or equivalent 3 - 5 years’ experience preferred.
- Extensive knowledge of Federal and State banking regulations.
- Knowledge of Word and Excel.
- Knowledge of Credit Union and financial services industry preferred.
One year of relevant professional-level work experience may be substituted for one year of required education.
WORKING CONDITIONS:
- The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
- The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.
- The job is typically sedentary but may require standing and walking up to 35% of the work time to transfer files, ask questions, and related activities.
PHYSICAL ABILITIES, MENTAL DEMANDS, AND WORK ENVIRONMENT
Must be able to exercise sound judgment, effectively plan and be well organized, have excellent oral and written communications skills, work well under changing timelines, take the initiative and be flexible and cooperative. Accuracy, timeliness and maintaining confidentiality related to member, employee information and company records is required.
While performing the job duties of this position, the employee is regularly required to sit; talk or hear in person and by telephone; use hands to operate standard office equipment; reach with hands and arms; lift minimum 10 lbs.
The employee is frequently required to walk and stand. Vision abilities required by this job include close vision and the ability to adjust focus to read and operate office equipment, as necessary. The employee works under typical office conditions and noise levels.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Roles at Kinecta Federal Credit Union
Growth Marketing3 jobs
Brand Marketing1 jobs
Business Analysis1 jobs
Business Operations1 jobs
Audit1 jobs
Working at Kinecta Federal Credit Union
Kinecta Federal Credit Union's 7 open roles are mid to senior level, and about 57% are remote or hybrid. The most active teams are growth marketing, brand marketing, and business analysis. Kinecta Federal Credit Union is a member-owned financial institution providing retail banking, lending, and financial services to individuals and business members across Southern California. Open roles span marketing, finance, treasury, and retail operations, reflecting the breadth of functions needed to run a full-service credit union. Most Kinecta Federal Credit Union roles are based in El Segundo and Manhattan Beach.
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Browse jobs by roleKinecta Federal Credit Union Jobs: Frequently Asked Questions
How many jobs is Kinecta Federal Credit Union hiring for right now?
Kinecta Federal Credit Union is hiring for 7 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in growth marketing and brand marketing. Kinecta Federal Credit Union posts positions across marketing, finance, treasury, and retail operations, with openings available at both senior and specialist levels. Migrate Mate refreshes the listing count each day as roles open and close.
What kinds of roles does Kinecta Federal Credit Union hire for?
The most active teams are growth marketing, brand marketing, and business analysis. Kinecta Federal Credit Union hires for roles across marketing, communications, digital marketing, finance, treasury, and retail branch operations. Positions range from specialist and analyst roles to program manager and director-level leadership. Most postings are mid to senior level, with a mix of hybrid and on-site arrangements depending on the function.
Are Kinecta Federal Credit Union jobs remote or in-person?
Mostly remote. About 57% of Kinecta Federal Credit Union's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in El Segundo. Each Kinecta Federal Credit Union listing shows its work location so you can filter before applying.
How do I apply to a job at Kinecta Federal Credit Union?
Find a Kinecta Federal Credit Union role that matches your background on Migrate Mate, then follow the listing through to Kinecta Federal Credit Union's own careers page to submit your application directly. Kinecta Federal Credit Union manages its own hiring process, including screening, interviews, and offers. Migrate Mate does not collect applications on the company's behalf.
What do Kinecta Federal Credit Union jobs pay?
Listed salaries for Kinecta Federal Credit Union roles on Migrate Mate range from about $55,000 to $178,000 per year as of July 16, 2026, with most postings at mid to senior level. Exact pay is set by Kinecta Federal Credit Union and shown on each listing.
Does Kinecta Federal Credit Union hire entry-level?
Most of Kinecta Federal Credit Union's open roles on Migrate Mate are mid to senior level as of July 16, 2026. Entry-level openings are limited. Check individual Kinecta Federal Credit Union listings for stated experience requirements.
Where is Kinecta Federal Credit Union hiring?
Most Kinecta Federal Credit Union roles are based in El Segundo and Manhattan Beach, and about 57% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.