Mad Mobile Jobs Hiring Now
Mad Mobile is hiring for 8 open roles on Migrate Mate as of July 16, 2026, concentrated in account management and business strategy. Migrate Mate updates Mad Mobile's live openings daily. Mad Mobile is a software company that builds mobile commerce and point-of-sale technology for retail and restaurant businesses.
Find Mad Mobile JobsOverview
Mad Mobile hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 8
- Top team
- Account Management
- Seniority
- Mid to senior level
- Work type
- 0% remote or hybrid
- Top location
- Tampa
Open Roles at Mad Mobile
Showing 8 of 8+ Mad Mobile jobs
About Mad Mobile
Mad Mobile (www.madmobile.com) is shaping the future of retail and restaurant experiences by delivering technology that transforms how customers engage and transact with brands. With our platform powering major enterprise retailers and restaurant groups, we are focused on driving operational efficiency, enhancing customer journeys, and maximizing transactional value.
Role Overview
We are growing our team and seeking a Level 2 Application Support Specialist who will serve as a subject matter expert for retail and restaurant technology applications, specifically Point of Sale (POS) systems! Unlike a general IT support role, this position is dedicated to troubleshooting application-level issues, including APIs, integrations, authentication, and configuration within complex enterprise environments.
You will be the primary escalation point for application incidents unresolved by Level 1 support, using advanced diagnostic tools and log analysis to identify and resolve root causes. This role requires close collaboration with development, QA, and customer success teams to ensure applications are stable, performant, and aligned with SLAs.
Location: Tampa, FL (On-site Mon-Fri)
Eligibility: U.S. Citizens, Permanent Resident or Green Card holders only
Key Responsibilities
- Act as the primary escalation point for application-related issues escalated from Level 1 support.
- Perform advanced troubleshooting on application services, including APIs, POS software, integrations, and configuration across UAT, SIT, and Production environments.
- Analyze application logs, API traces, and monitoring dashboards (Kibana, xTrace, Elastic Search, AWS CloudWatch) to identify root causes and drive resolution.
- Collaborate with engineering teams to escalate defects, reproduce complex issues, and recommend fixes or workarounds.
- Maintain and enforce Service Level Agreements (SLAs) for response and resolution times.
- Provide guidance and training to Level 1 support staff on recurring or complex application issues.
- Document standard operating procedures (SOPs), known errors, and troubleshooting guides to improve knowledge transfer and incident resolution.
- Partner with customer success and engagement teams to ensure smooth deployments, stable upgrades, and proactive monitoring of application performance.
- Participate in an on-call rotation (24/7) every two weeks to support business-critical applications.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- 2–3 years in an Application Support role, preferably within enterprise or SaaS environments.
- Proven ability to troubleshoot Application APIs, integrations, and authentication protocols (Azure, Auth0, OAuth, Active Directory).
- Experience with monitoring/logging tools (Kibana, Elastic, CloudWatch, xTrace).
- Familiarity with enterprise systems such as Salesforce Commerce Cloud, IBM Sterling, or similar.
- Strong documentation, collaboration, and communication skills.
Preferred Qualifications
- Experience supporting Retail or Restaurant POS systems.
- Exposure to mobile platforms (iOS/Android) and Agile methodologies.
- Ability to write and debug basic JavaScript for troubleshooting.
- Familiarity with AI tools to improve support efficiency.
What Makes This Role Different
This is not a general IT helpdesk role. You will not be fixing laptops, resetting printers, or handling desktop support tickets. Instead, you will:
- Deep dive into application behavior and logs.
- Solve integration and configuration issues.
- Ensure mission-critical POS and retail/restaurant systems operate at peak performance.
- Partner closely with developers and product teams to improve the software.
Our Core Values
At Mad Mobile, we uphold these core values:
- Customer: We believe in providing the best service to our customers every day.
- Accountability: We take ownership and proactively make things happen.
- Teamwork: We collaborate as a team to achieve success and have fun along the way.
- Innovation: We inspire and ignite the future through continuous innovation.
- Integrity: We uphold honesty, ethics, and trustworthiness in all that we do.
Why Mad Mobile
Mad Mobile is recognized as the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We are committed to fostering a diverse and inclusive culture while promoting a healthy work-life balance.
Benefits
- Comprehensive medical, dental, and vision insurance with premiums covered by Mad Mobile.
- $1000 HSA contribution provided from day one (prorated based on start date).
- 401(k) plan with a matching contribution of up to 6% (fully vested from day one).
- Market-leading benefits package and a commitment to employee well-being.
EEOC Statement
Mad Mobile is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category prohibited by law.
Mad Mobile does not accept unsolicited resumes from headhunters or recruitment agencies. Fees will not be paid for unsolicited resumes.
- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.
About Mad Mobile
Mad Mobile (www.madmobile.com) is shaping the future of retail and restaurant experiences by delivering technology that transforms how customers engage and transact with brands. With our platform powering major enterprise retailers and restaurant groups, we are focused on driving operational efficiency, enhancing customer journeys, and maximizing transactional value.
Role Overview
We are growing our team and seeking a Level 2 Application Support Specialist who will serve as a subject matter expert for retail and restaurant technology applications, specifically Point of Sale (POS) systems! Unlike a general IT support role, this position is dedicated to troubleshooting application-level issues, including APIs, integrations, authentication, and configuration within complex enterprise environments.
You will be the primary escalation point for application incidents unresolved by Level 1 support, using advanced diagnostic tools and log analysis to identify and resolve root causes. This role requires close collaboration with development, QA, and customer success teams to ensure applications are stable, performant, and aligned with SLAs.
Location: Tampa, FL (On-site Mon-Fri)
Eligibility: U.S. Citizens, Permanent Resident or Green Card holders only
Key Responsibilities
- Act as the primary escalation point for application-related issues escalated from Level 1 support.
- Perform advanced troubleshooting on application services, including APIs, POS software, integrations, and configuration across UAT, SIT, and Production environments.
- Analyze application logs, API traces, and monitoring dashboards (Kibana, xTrace, Elastic Search, AWS CloudWatch) to identify root causes and drive resolution.
- Collaborate with engineering teams to escalate defects, reproduce complex issues, and recommend fixes or workarounds.
- Maintain and enforce Service Level Agreements (SLAs) for response and resolution times.
- Provide guidance and training to Level 1 support staff on recurring or complex application issues.
- Document standard operating procedures (SOPs), known errors, and troubleshooting guides to improve knowledge transfer and incident resolution.
- Partner with customer success and engagement teams to ensure smooth deployments, stable upgrades, and proactive monitoring of application performance.
- Participate in an on-call rotation (24/7) every two weeks to support business-critical applications.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
- 2–3 years in an Application Support role, preferably within enterprise or SaaS environments.
- Proven ability to troubleshoot Application APIs, integrations, and authentication protocols (Azure, Auth0, OAuth, Active Directory).
- Experience with monitoring/logging tools (Kibana, Elastic, CloudWatch, xTrace).
- Familiarity with enterprise systems such as Salesforce Commerce Cloud, IBM Sterling, or similar.
- Strong documentation, collaboration, and communication skills.
Preferred Qualifications
- Experience supporting Retail or Restaurant POS systems.
- Exposure to mobile platforms (iOS/Android) and Agile methodologies.
- Ability to write and debug basic JavaScript for troubleshooting.
- Familiarity with AI tools to improve support efficiency.
What Makes This Role Different
This is not a general IT helpdesk role. You will not be fixing laptops, resetting printers, or handling desktop support tickets. Instead, you will:
- Deep dive into application behavior and logs.
- Solve integration and configuration issues.
- Ensure mission-critical POS and retail/restaurant systems operate at peak performance.
- Partner closely with developers and product teams to improve the software.
Our Core Values
At Mad Mobile, we uphold these core values:
- Customer: We believe in providing the best service to our customers every day.
- Accountability: We take ownership and proactively make things happen.
- Teamwork: We collaborate as a team to achieve success and have fun along the way.
- Innovation: We inspire and ignite the future through continuous innovation.
- Integrity: We uphold honesty, ethics, and trustworthiness in all that we do.
Why Mad Mobile
Mad Mobile is recognized as the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We are committed to fostering a diverse and inclusive culture while promoting a healthy work-life balance.
Benefits
- Comprehensive medical, dental, and vision insurance with premiums covered by Mad Mobile.
- $1000 HSA contribution provided from day one (prorated based on start date).
- 401(k) plan with a matching contribution of up to 6% (fully vested from day one).
- Market-leading benefits package and a commitment to employee well-being.
EEOC Statement
Mad Mobile is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any other protected category prohibited by law.
Mad Mobile does not accept unsolicited resumes from headhunters or recruitment agencies. Fees will not be paid for unsolicited resumes.
- Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.
Job Roles at Mad Mobile
Working at Mad Mobile
Mad Mobile's 8 open roles are mid to senior level, and about 0% are remote or hybrid. The most active teams are account management, business strategy, and IT support. Mad Mobile develops mobile commerce and point-of-sale software solutions for the retail and restaurant sectors, with a team that spans engineering, sales, finance, and customer support. Most Mad Mobile roles are based in Tampa and Houston.
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Browse jobs by roleMad Mobile Jobs: Frequently Asked Questions
How many jobs is Mad Mobile hiring for right now?
Mad Mobile is hiring for 8 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in account management and business strategy. Open positions span software engineering, sales, finance, and technical support, reflecting active growth across both technical and customer-facing functions.
What kinds of roles does Mad Mobile hire for?
The most active teams are account management, business strategy, and IT support. Mad Mobile's open roles include positions in software engineering, account management, technical support, finance, and compliance, with a mix of individual contributor and director-level opportunities. Most postings are mid to senior level, making Mad Mobile a fit for experienced professionals across technology and business functions.
Are Mad Mobile jobs remote or in-person?
Mostly on-site. About 0% of Mad Mobile's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Tampa. Each Mad Mobile listing shows its work location so you can filter before applying.
How do I apply to a job at Mad Mobile?
Find a Mad Mobile role on Migrate Mate, then follow the listing through to Mad Mobile's own application process on its careers site. Mad Mobile manages its own hiring directly, so candidates submit materials and hear back through the company's own recruiting team.
Does Mad Mobile hire entry-level?
Most of Mad Mobile's open roles on Migrate Mate are mid to senior level as of July 16, 2026. Entry-level openings are limited. Check individual Mad Mobile listings for stated experience requirements.
Where is Mad Mobile hiring?
Most Mad Mobile roles are based in Tampa and Houston, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.