Merchology Jobs Hiring Now
Merchology is hiring for 5 open roles on Migrate Mate as of July 16, 2026, concentrated in account management and accounting. Migrate Mate updates Merchology's live openings daily. Merchology is a corporate merchandise and branded products company serving businesses that need custom promotional items and company swag.
Find Merchology JobsOverview
Merchology hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 5
- Top team
- Account Management
- Seniority
- Across all levels
- Work type
- 100% remote or hybrid
- Top location
- Plymouth
Open Roles at Merchology
Showing 5 of 5+ Merchology jobs
Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!
Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical operational partner across teams, helping ensure orders, inventory, customer stores, and fulfillment activities run smoothly while delivering a high level of service. The ideal candidate is highly organized, proactive, and collaborative, with a strong ability to manage details, solve problems, and contribute to the continued growth and scalability of Merchology’s customer operations.
PRIMARY RESPONSIBILITIES
A successful Customer Operations Specialist will, in the following areas: Contract Customer Program Management
- Support day-to-day operations for Merchology’s contract customers and large enterprise accounts.
- Coordinate with sales, production, purchasing, customer success and sales teams to ensure successful program execution.
- Maintain detailed knowledge of each contract customer’s program scope, requirements, and service expectations.
Order & Project Coordination
- Coordinate internally to ensure orders move smoothly to production to delivery.
- Track customer contract orders through the process and provide cross-functional teams updates as needed.
Customer Store & Program Support
- Assist with the setup of inventory for custom sites.
- Ensure products, decorations details and samples are consistently updated
- Monitor store activity and work with teams to resolve issues or update products as needed.
Inventory & Fulfillment Coordination
- Track customer inventory stored within Merchology facilities.
- Monitor inventory levels and communicate restocking needs to sales and purchasing teams.
Customer Communication & Issue Resolution
- Act as a key operational point of contact for customer program needs.
- Provide updates on order status, shipping timelines, and program performance.
- Troubleshoot issues related to orders, inventory, shipping, or product quality and work cross-functionally to resolve quickly.
Reporting & Program Insights
- Generate reports for contract customers related to orders, inventory levels, and fulfillment activity.
Operational Process Improvement
- Identify opportunities to streamline workflows and improve operational efficiency within contract customer programs.
- Help maintain documentation and internal processes related to contract customer operations.
Additional Value Areas
- Support onboarding of new contract customers and program launches.
- Help maintain high service levels and operational excellence across large customer programs.
- Contribute to scaling Merchology’s contract customer operations as programs grow.
- 2+ years in customer operations, account coordination, order management, project coordination, or related operational role
- High school diploma or GED required; associate or bachelor’s degree preferred
- Strong organizational skills with the ability to manage multiple customer programs, priorities, and deadlines simultaneously
- Experience working cross-functionally with teams such as sales, customer success, production, purchasing and/or fulfillment
- Excellent written and verbal communication skills, with the ability to provide clear updates and solve problems professionally
- Strong attention to detail and accuracy in managing orders, inventory, product information, and customer program requirements
- Ability to adapt quickly in a fast-paced environment and support changing customer and business needs
- Customer-first mindset with a commitment to service excellence and operational follow-through
- Proven ability to troubleshoot operational issues and drive timely resolution across multiple stakeholders
- Proficiency with Microsoft Office Suite
- Experience with a CRM (e.g., HubSpot) preferred but not required
WHAT WE OFFER
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:
- Generous PTO (18 days per year)
- 8 company-paid holidays
- Hybrid work schedule for select departments
- 40 hours of paid volunteer time
- 401(k) with match
- Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
- Company-paid life insurance
- Company-sponsored social events
- Premium brand partner discounts
- Employee-led Committees
LOCATION
- 3000 Niagara Lane North, Plymouth, MN 55447
- Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work
INDUSTRY
- Business to Business eCommerce and Apparel
Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.
Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.
Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!
Merchology seeks a Customer Operations Specialist to support and strengthen the day-to-day execution of contracted customer programs and large enterprise accounts. This role serves as a critical operational partner across teams, helping ensure orders, inventory, customer stores, and fulfillment activities run smoothly while delivering a high level of service. The ideal candidate is highly organized, proactive, and collaborative, with a strong ability to manage details, solve problems, and contribute to the continued growth and scalability of Merchology’s customer operations.
PRIMARY RESPONSIBILITIES
A successful Customer Operations Specialist will, in the following areas: Contract Customer Program Management
- Support day-to-day operations for Merchology’s contract customers and large enterprise accounts.
- Coordinate with sales, production, purchasing, customer success and sales teams to ensure successful program execution.
- Maintain detailed knowledge of each contract customer’s program scope, requirements, and service expectations.
Order & Project Coordination
- Coordinate internally to ensure orders move smoothly to production to delivery.
- Track customer contract orders through the process and provide cross-functional teams updates as needed.
Customer Store & Program Support
- Assist with the setup of inventory for custom sites.
- Ensure products, decorations details and samples are consistently updated
- Monitor store activity and work with teams to resolve issues or update products as needed.
Inventory & Fulfillment Coordination
- Track customer inventory stored within Merchology facilities.
- Monitor inventory levels and communicate restocking needs to sales and purchasing teams.
Customer Communication & Issue Resolution
- Act as a key operational point of contact for customer program needs.
- Provide updates on order status, shipping timelines, and program performance.
- Troubleshoot issues related to orders, inventory, shipping, or product quality and work cross-functionally to resolve quickly.
Reporting & Program Insights
- Generate reports for contract customers related to orders, inventory levels, and fulfillment activity.
Operational Process Improvement
- Identify opportunities to streamline workflows and improve operational efficiency within contract customer programs.
- Help maintain documentation and internal processes related to contract customer operations.
Additional Value Areas
- Support onboarding of new contract customers and program launches.
- Help maintain high service levels and operational excellence across large customer programs.
- Contribute to scaling Merchology’s contract customer operations as programs grow.
- 2+ years in customer operations, account coordination, order management, project coordination, or related operational role
- High school diploma or GED required; associate or bachelor’s degree preferred
- Strong organizational skills with the ability to manage multiple customer programs, priorities, and deadlines simultaneously
- Experience working cross-functionally with teams such as sales, customer success, production, purchasing and/or fulfillment
- Excellent written and verbal communication skills, with the ability to provide clear updates and solve problems professionally
- Strong attention to detail and accuracy in managing orders, inventory, product information, and customer program requirements
- Ability to adapt quickly in a fast-paced environment and support changing customer and business needs
- Customer-first mindset with a commitment to service excellence and operational follow-through
- Proven ability to troubleshoot operational issues and drive timely resolution across multiple stakeholders
- Proficiency with Microsoft Office Suite
- Experience with a CRM (e.g., HubSpot) preferred but not required
WHAT WE OFFER
In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:
- Generous PTO (18 days per year)
- 8 company-paid holidays
- Hybrid work schedule for select departments
- 40 hours of paid volunteer time
- 401(k) with match
- Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
- Company-paid life insurance
- Company-sponsored social events
- Premium brand partner discounts
- Employee-led Committees
LOCATION
- 3000 Niagara Lane North, Plymouth, MN 55447
- Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work
INDUSTRY
- Business to Business eCommerce and Apparel
Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.
Job Roles at Merchology
Working at Merchology
Merchology's 5 open roles are across all levels, and about 100% are remote or hybrid. The most active teams are account management and accounting. Merchology provides businesses with branded merchandise solutions, helping organizations source, customize, and distribute promotional products and company-branded goods. Roles span customer-facing account management, client success, and finance operations, reflecting a company built around service delivery and client relationships. Most Merchology roles are based in Plymouth.
Explore more roles by function
Browse thousands of live openings across engineering, sales, product, and more, and apply in just a few clicks.
Browse jobs by roleMerchology Jobs: Frequently Asked Questions
How many jobs is Merchology hiring for right now?
Merchology is hiring for 5 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in account management and accounting. Open positions include roles across customer operations, account management, and finance, so the mix covers both client-facing and internal business functions. Check Migrate Mate for the current full list.
What kinds of roles does Merchology hire for?
The most active teams are account management and accounting. Merchology regularly hires for customer operations, client success, account coordination and management, and finance roles such as controller. Most postings are across all levels, with a mix of individual contributor and senior specialist positions. The role types reflect a service-oriented business where client relationships and operational execution are central.
Are Merchology jobs remote or in-person?
Mostly remote. About 100% of Merchology's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Plymouth. Each Merchology listing shows its work location so you can filter before applying.
How do I apply to a job at Merchology?
Find a Merchology role on Migrate Mate, then follow the listing through to Merchology's own application page to submit your materials directly. Merchology manages its own hiring process, so applications go straight to their team. Migrate Mate keeps Merchology's listings current so you can check back as new roles open.
Does Merchology hire entry-level?
Most of Merchology's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Merchology listings for stated experience requirements.
Where is Merchology hiring?
Most Merchology roles are based in Plymouth, and about 100% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.