Messiah Lifeways Jobs Hiring Now

Guest Services Coordinator

• 2nd Shift: 3:00 PM – 11:00 PM

On-Call Position | As Needed Coverage

Are you a people person who enjoys helping others and creating exceptional customer experiences?

Join our team as a Guest Services Coordinator and become the welcoming face of Messiah Lifeways during our evening hours. In this role, you'll provide outstanding customer service, support residents and visitors, coordinate communication across departments, and help ensure our campus remains safe, informed, and connected.

If you thrive in a fast-paced environment, enjoy administrative work, and take pride in delivering excellent service, we'd love to meet you!

Why You'll Love This Opportunity

✔ Flexible on-call schedule

✔ Meaningful work serving older adults and their families

✔ Variety in your day with customer service, administrative, and operational responsibilities

✔ Supportive team environment

✔ Opportunity to make a positive first impression every day

✔ Mission-driven organization with a strong culture of care

What You'll Do

As a Guest Services Coordinator, you'll serve as a central point of contact for residents, visitors, vendors, and team members while supporting the daily operations of our campus.

Responsibilities Include:

• Welcome visitors, residents, family members, vendors, and team members with professionalism and warmth

• Operate the telephone system efficiently by transferring calls, taking messages, and providing information

• Monitor door access security and fire alarm systems and follow appropriate procedures when necessary

• Assist visitors with sign-in and screening processes

• Serve as a resource for information about Messiah Lifeways services and departments

• Create a positive first impression for prospective residents, clients, and team members

• Coordinate communication between departments to help connect people with the resources they need

• Update resident rosters, telephone directories, internal communications, and other administrative records

• Operate office equipment including postage machines, copiers, fax machines, and folding equipment

• Support mailroom operations and maintain organized workspaces

• Receive and sign for deliveries and packages

• Distribute keys and access fobs as appropriate

• Communicate important updates and information between shifts and Guest Services team members

• Assist with staffing coordination and replacement coverage when needed

• Follow emergency procedures and respond appropriately during emergency situations

• Promote and maintain a safe environment for residents, visitors, and team members

What Makes You Successful

• Friendly and welcoming personality
• Strong attention to detail
• Excellent customer service mindset
• Ability to prioritize and adapt to changing needs
• Dependable and team-oriented approach
• Comfortable communicating with residents, families, visitors, and team members

Why Messiah Lifeways?

At Messiah Lifeways, we believe in creating a One Team Culture where team members feel supported, valued, and connected to a meaningful mission.

• Supportive Team Environment
• Meaningful Mission-Driven Work
• Opportunities for Growth and Development
• Positive Workplace Culture
• The Opportunity to Make a Difference Every Day

If you're looking for a rewarding role where hospitality, customer service, and purpose come together, we'd love to hear from you!

Qualifications

Required:

• High School Diploma or GED

• Previous customer service, receptionist, administrative, concierge, or office support experience

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Basic computer proficiency, including Microsoft Office applications

• Ability to remain professional, calm, and courteous in a variety of situations

• Ability to work independently and make sound decisions

Preferred:

• Experience working in healthcare, senior living, hospitality, or a customer-facing environment

• Experience operating multi-line telephone systems

• Experience handling administrative or scheduling responsibilities