Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$32.88 - $40.45 Hourly

Department:

Department of County Human Services (DCHS)

Job Type:

Regular Represented

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

July 28, 2026

The Opportunity:

Please note: This recruitment will remain open until the close date listed or until 150 applications are received - whichever event occurs first

Are you passionate about helping others experience personal growth and development? Do you have an understanding of the needs of older adults and individuals with disabilities? If so, we invite you to apply!

Overview:

Multnomah County Department of County Human Services (DCHS), Aging, Disability and Veteran Services (ADVSD) is excited to announce we are currently seeking an experienced individual to provide services as a Somali bilingual Case Manager 2. As a Case Manager 2 you will work to maintain the health and welfare of older adults, and people with disabilities by arranging and monitoring long-term care services, as well as authorizing Medicaid, and Supplemental Nutrition Assistance Program (SNAP) benefits.

Key responsibilities

• Planning for and monitoring long-term services & supports (LTSS).

• Developing a comprehensive client-directed, outcome-based plan of care built on the client's needs assessment and in conjunction with the client and/or the client's representatives.

• Arrange for the provision of care in a variety of care settings and payment to care providers.

• Monitor the client's needs, risk status, and condition through home visits, telephone contact, and contact with care providers, contract registered nurses, and other collateral contacts.

Knowledge Skills and Abilities (KSA): This position requires an advanced level in Somali (speak, read, write). Language testing is required.

Bilingual pay: This position receives an additional 4% premium on all hours worked, because of the fluency in Somali language.

The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

• Associate's degree in behavioral science, social science, or a closely related field or equivalent practical experience

• Three (3) years of case management work experience, working within the social or human services field.

• Must have a valid driver license by time of hire

• Must pass a criminal background check through the State of Oregon

• Must pass language proficiency test at an advanced level (speak, read, write)

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills as we may consider some or all of the following when identifying the most qualified candidates.

• Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals and skill to provide courteous customer service

• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills

• Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies and procedures related to program scope and operations

• Skill to research and analyze a variety of information and data; make recommendations based on research findings; prepare and write reports and documents; and present information

• Skill to perform general and/or risk/danger assessments, determine appropriate needs, create service plans, and utilize crisis intervention techniques as needed.

• Knowledge of case management methods, principles, techniques, and resources (including information/referral, assessment, interviewing, patient/client advocacy, risk intervention, resource utilization)

• Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources

• Ability to learn and navigate multiple complex databases in order to document all work completed with consumers

We acknowledge that experience and transferable skills can be obtained through traditional and non-traditional means, we encourage and support all candidates who believe they have the experience needed to apply.

• Transferable Skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

The Application Packet:

- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. -

Your completed application must include the following:

• Submit an online application AND;

• Attach a resume demonstrating you meet the minimum qualifications AND;

• Attach a Cover Letter including the following information: Your experience understanding, interpreting and applying local, and federal statutes and regulations. Your experience and proficiency navigating multiple computer applications and program systems. An example that demonstrates your experience working with a diverse workforce and vulnerable populations.

Note: The application, resume, and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the ‘Overview’ and ‘To Qualify’ sections of this job posting. Please be thorough, as these materials will be used to determine your eligibility for an interview. We will not review attached files that are not your resume, your cover letter, or documentation that establishes your eligibility for veterans' preference. The recruiter as listed on the job announcement must receive all attachments by the closing date of the recruitment.

Please attach veterans' preference documentation to the separate Oregon Veteran Preference Questionnaire, not the regular application. Please contact the recruiter as soon as possible if you experience complications uploading your attachments.

• Internal candidates: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox. Your application as an internal candidate is not complete until you fill out and submit the Oregon Veteran Preference Questionnaire.

• External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs, you will come to a page where you will see the "Resume/CV" section. This is the place where you may upload your resume and cover letter by clicking the “Upload” button for EACH document you’d like to upload. There will be no other prompts for you to upload your resume and cover letter.

• Do not click the “Submit” button before you upload your documents.

After You Apply:

• Please save a copy of this job posting for your reference, as it will not be available for you to view online after the job posting closes.

• Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the “My Applications” section. You must complete these tasks or actions before the job posting closes.

• Check both your email and Workday account for updates regarding this recruitment.

The Selection Process:

We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates through phone screen and/or interview(s)

• Reference checks and Background check

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Additional Information:

Type of Position: This AFSCME Local 88 union-represented full-time position is eligible for overtime.

Schedule: Core business hours are Monday – Friday, 8:00 AM – 5:00 PM.

Locations: 11982 NE Glisan St, Portland, OR 97220 (Mid County Branch)

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Crystal Swain

Email:

crystal.swain@multco.us

Phone:

+1 (971) 3256361

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

6297 - Case Manager 2