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Sales Associate Job Description

Position: Sales Associate

Department: Thrift Store
Reports to: Assistant Thrift Store Manager
FLSA Classification: Non-exempt

Hours: Part-time, 24 hours per week (8 am - 4:30 pm), alternating Saturdays

Summary

The Sales Associate is responsible for ensuring a positive shopping experience for all customers. This will be accomplished by providing a warm welcome to the store; maintaining a clean, well-organized, well-stocked sales floor; locating desired items on the sales floor; fast friendly and accurate processing of purchases; assisting in other areas of the store and warehouse, as needed. The Sales Associate will be cross-trained in all areas of the production and retail environment to include, but not limited to providing excellent customer service, cash-handling procedures, processing donated goods, sorting, pricing and stocking.

At New Life Center, our work is grounded in our Christian mission and values. Each role contributes to the ministry and operations of the organization. We seek staff who are committed followers of Jesus Christ, aligned with our Statement of Faith, and who model our REAL values — Respectful, Encouraging, Accountable, and Loving — in their work and interactions.

Essential Functions

Essential Function 1: Sales Floor Coverage

• Process sales transactions, accurately and efficiently collecting payments.
• Provide excellent customer service, answering questions and promoting roundups.
• Ensure the accuracy of the cash drawer at beginning and end of day.
• Maintain assigned areas of the store to ensure areas are clean, organized, and customer friendly.
• Stock and merchandise sales floor as directed by team leads or management.

Essential Function 2: Processing Coverage

• Provide fast, friendly service to donors by accepting and unloading their donated goods.
• Receive and sort donations, evaluating and pricing under team lead oversight.
• Maintain cleanliness and orderliness of the processing area.
• Help move product through processing, and stock and merchandise as directed.
• Assist processing staff with organization of donated goods in appropriate places.
• Answer customer questions and assist customers as needed.

ADA & Reasonable Accommodation

New Life Center complies with the Americans with Disabilities Act (ADA). Qualified individuals are considered for positions based on their ability to perform the essential functions of the job, with or without reasonable accommodation. Reasonable accommodations will be provided in accordance with applicable law unless doing so would cause undue hardship or pose a direct threat to safety.

Position Reports to Maddie Coughlin, Assistant Thrift Store Manager

This job description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by the Thrift Store Manager, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of New Life Center.

Personal:

• Personal, evident, growing relationship with Jesus Christ.
• Compassionate heart for those in need.
• Willingness to serve others.
• Desire to see the lost transformed through the love of Christ.

Additional Eligibility Requirements:

• Ability to pass a pre-employment drug test and background check.

Skills:

• Customer service orientation.
• Attention to detail.
• Ability to organize and prioritize duties.
• Professional personal presentation.
• Demonstrated work ethic with consistent attendance and punctuality.
• Adapts positively to continuous change, maintaining flexibility.
• Positive and friendly disposition.

Work Environment:

• This position functions in a thrift store and warehouse setting where medium duty equipment such as forklifts are in use; appropriate safety considerations will be required to avoid injury.
• Ability to lift loads up to 50 lbs.
• Ability to stand for long periods of time.
• This position works in a recovery-adjacent environment and requires adherence to professional boundaries, respectful workplace conduct, and organizational policies.

Religious Bona Fide Occupational Qualification (BFOQ)

New Life Center is a faith-based Christian ministry. Consistent with Title VII of the Civil Rights Act, alignment with New Life Center's Statement of Faith and values may be considered a bona fide occupational qualification (BFOQ) for this position. Employees are expected to conduct themselves in a manner consistent with the organization's Christian mission, beliefs, and code of conduct.