• Execute and enforce operational strategy: translate fulfillment strategy into enforced policies, standard work, and performance standards across all fulfillment activities.
• Own daily fulfillment operations: lead end-to-end warehouse fulfillment so that orders are processed accurately, efficiently, and on time, holding the operation to clear performance standards every shift.
• Maintain inventory accuracy: monitor day-to-day inventory operations including inbound, put-away movement for each warehouse; ensure regular cycle counts and physical counts are conducted per procedures; investigate and resolve discrepancies; develop and enforce inventory control procedures.
• Drive process improvement: lead measurable improvements in picking, packing, inventory management, and shipping workflows to increase throughput, raise quality and customer experience, and reduce overall cost per order.
• Build performance monitoring systems: establish and maintain KPI tracking for order accuracy, on-time shipment, inventory accuracy, and labor productivity, and use the data to direct daily decisions and improvement priorities.
• Optimize technologies and automation: partner with tech and operations to implement, configure, and continuously improve the warehouse systems and warehouse automation solutions.
• Lead fulfillment initiatives: own key projects including automation upgrades, capacity planning, and new fulfillment programs from business case through execution and post-launch performance.
• Manage labor planning and staffing: build labor and staffing strategies that support seasonal peaks and business growth while protecting productivity and cost targets.
• Ensure safety and compliance: maintain full compliance with safety, regulatory, and company policies throughout the warehouse environment, and make safety a non-negotiable operating standard.
• Develop the team: provide leadership, mentorship, and development to fulfillment supervisors and staff, building a culture of accountability, safety, and continuous improvement.
• Collaborate cross-functionally: work across operations, business, tech, transportation, and customer service to keep fulfillment aligned with the broader supply chain and customer commitments.

Required

• 7+ years of progressive experience in warehouse fulfillment operations, inventory control, including at least 3 years in a leadership role.
• Proven track record leading high-volume warehouse fulfillment in e-commerce, retail, or consumer goods.
• Strong expertise in fulfillment center operations, process optimization, and KPI-based performance management.
• Solid working knowledge of WMS, inventory control, labor management, and warehouse automation technologies.
• Demonstrated leadership, communication, and cross-functional collaboration skills.
• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field or equivalent operational experience.

Preferred

• Master's degree in a related Field.
• Hands-on experience leading WMS implementations or warehouse automation deployments.
• Experience scaling fulfillment operations through high-growth or rapidly shifting business priorities.
• Strength in data analytics; proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and operational reporting tools.
• Good understanding of current technology trend within material handling, logistics and ecommerce order fulfillment industry.

Leadership & Core Competencies

• Operates with urgency and sound judgment in a fast-paced, high-volume environment with shifting priorities.
• Leads through clear standards and accountability rather than firefighting; gets the floor to own its own metrics.
• Makes decisions from data and is comfortable building the measurement when it does not yet exist.
• Builds trust across a matrixed organization — operations, IT, inventory, and transportation.
• Develops people; grows supervisors into stronger operators and builds bench strength.
• Treats safety and compliance as non-negotiable foundations of how the operation runs.