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Job Summary

The Claims Field Inspector is responsible for resolving assigned roadway maintenance claims by inspecting reported conditions in the field and completing small to medium repairs on a specific highway maintenance project. This position receives claims routed through the Project Manager by the project claims coordinator, travels to each location to assess and correct reported issues (such as concrete spalls, surface paint, and loose guardrail cables), documents the work performed, and returns the completed report to the claim’s coordinator. The role works under the direction of the Project Manager and operates within active roadway work zones in full compliance with traffic control and safety requirements.

Position Scope and Limitations

This is a field inspection and repair position assigned to a single project. It is not an official investigator role. The Claims Field Inspector does not make legal, fault, or liability determinations, does not adjudicate claims, and does not represent OASIS in any legal, insurance, or claims-dispute matter. The inspection duties described in this document are limited to assessing the physical condition reported in each claim to ensure the appropriate repair is made, documented, and reported. Any condition that exceeds the small-to-medium repair scope or may carry legal or liability exposure is escalated to the Project Manager for direction.

DUTIES AND RESPONSIBILITIES:

The following duties are representative of the essential functions of this position.

• Receive, review, and prioritize assigned claims and work orders routed through the Project Manager from the project claims coordinator.
• Travel to assigned claim locations across the project corridor to visually inspect and assess each reported condition.
• Complete small to medium field repairs, including concrete spall repair and surface paint and touch-up.
• Set up, maintain, and break down work-zone traffic control in accordance with approved Maintenance of Traffic (MOT) plans to protect the work area and the traveling public.
• Photograph and document each claim before, during, and after the repair, recording materials used, measurements, and work performed.
• Update the claim report with inspection findings and completed repair details and return the closed report to the claims coordinator.
• Maintain assigned tools, materials, and company vehicle in clean, safe, and working condition, and report inventory needs to the Project Manager.
• Follow all OASIS, OSHA, and DOT safety policies and wear required personal protective equipment (PPE) at all times on the project.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge

• Knowledge of basic roadway and concrete repair methods, including spall patching, surface coating, and guardrail hardware.
• Knowledge of Maintenance of Traffic (MOT) plans, MUTCD standards, and work-zone safety practices.
• Knowledge of OSHA construction safety standards and hazard identification.
• Knowledge of hand tools, power tools, and common repair materials used in highway maintenance.
• Knowledge of basic field documentation and reporting practices, including photo documentation.

Skills

• Skill in performing minor concrete, paint, and guardrail repairs to a clean, finished standard.
• Skill in setting up and maintaining traffic-control devices and work-zone layouts.
• Skill in using hand tools, power tools, and measuring devices safely and effectively.
• Skill in completing accurate field reports and capturing clear before-and-after photo documentation.
• Skill in operating a smartphone, tablet, or similar device to receive assignments and submit reports.

Abilities

• Ability to work outdoors in all weather conditions and on uneven terrain near active traffic.
• Ability to work independently in the field while following written and verbal instructions.
• Ability to manage a daily route of assigned claims and complete work on schedule.
• Ability to identify damages to varying types of assets to include overhead sign structures, barrier walls, fencing, asphalt, etc.
• Ability to recognize when a repair exceeds the small to medium scope and escalate it to the Project Manager.
• Ability to communicate clearly with the Project Manager, claims coordinator, and crew members.
• Ability to maintain accurate and honest documentation of all work performed.
• Ability to respond 24/7 to incidents and natural disasters.

EDUCATION AND EXPERIENCE:

Required (Minimum Qualifications)

• Must be at least 23 years old (per company insurance requirements).
• High school diploma or GED equivalent.
• Must possess an active and valid Florida driver’s license with no restrictions and be able to pass a Motor Vehicle Record (MVR) check and maintain insurability under company policy.
• Experience in highway maintenance, construction, concrete or guardrail repair, or outdoor field work.
• Proficient in the use of computers and basic email and program functions.
• Willing and able to travel within the assigned district and report to different work sites; living within a reasonable response time to the yard is preferred.
• Compliance with the company's Drug and Alcohol Policy; able to pass pre-employment and random testing. A background check and job-related physical may be required.

Preferred (Additional Qualifications)

• Two or more years of experience in roadway maintenance or concrete and guardrail repair.
• Prior experience on FDOT, CFX, or other expressway and toll-road maintenance projects.
• Commercial Driver’s License (CDL) Class A or B.
• Bilingual English and Spanish.

An equivalent combination of education, training, and experience may be considered in lieu of the above requirements.

LICENSES AND CERTIFICATIONS:

• MOT Certification required at hire or within 90 days of hire.
• FDOT Guardrail Inspection Certification or ability to maintain within 90 days of hire.
• All certifications must be kept current for the duration of the project assignment.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Constantly move, traverse, and navigate uneven terrain, active roadways, and work sites in all weather conditions.
• Frequently operate hand tools, power tools, and a company motor vehicle.
• Frequently transport, lift, and position materials and equipment weighing up to 50 pounds; occasionally up to 75 pounds with assistance.
• Frequently position oneself to perform repairs at ground level and extend or reach to access work areas at various heights.
• Constantly detect and respond to auditory and visual safety signals in active work zones.
• Frequently communicate with the Project Manager, claims coordinator, and crew members, including in high-noise environments.

Working Conditions

• Primarily outdoor field environment with exposure to heat, cold, rain, wind, and humidity.
• Regular exposure to active roadway traffic, moving equipment, dust, fumes, paint, and concrete materials.
• Exposure to noise levels that may require hearing protection.
• Work schedule may include early starts, occasional night or weekend work, and overtime based on project needs.
• Regular travel within the assigned project corridor.
• Required to wear appropriate PPE at all times on the job site, including a hard hat, high-visibility vest, steel-toe boots, safety glasses, hearing protection, and gloves.

COMPLIANCE AND DISCLAIMERS:

Safety-Sensitive / DOT Statement

This position is classified as safety sensitive. The incumbent is subject to pre-employment, random, post-accident, reasonable suspicion, return-to-duty, and follow-up drug and alcohol testing in accordance with 49 CFR Part 40 and applicable DOT agency regulations.

Equal Opportunity Employer

OASIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

E-Verify

OASIS participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

At-Will Employment

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the employer's needs and the requirements of the position change. Employment at OASIS is at-will unless otherwise specified in a written employment agreement.

Reasonable Accommodation

OASIS is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position. If you require an accommodation during the application process or in the performance of your job duties, please contact Human Resources.