Oldham Goodwin Group, LLC Jobs Hiring Now

This position is accountable for the overall success of the hotel, meeting and exceeding revenue measures and ensuring guest satisfaction. The Assistant General Manager is responsible for assisting the Regional General Manager in the successful operation of the hotel by driving financial performance, guest satisfaction, associate engagement, and operational excellence. The Assistant General Manager serves as the property's second-in-command and is expected to lead daily operations, develop department leaders, ensure Marriott and Oldham Goodwin standards are consistently achieved. All while fostering a culture of accountability, ownership, and superior levels of quality for all clients.

Primary Responsibilities and Duties:

• Demonstrate a positive, professional, and client-oriented attitude about the company with coworkers, tenants, clients, and the public through mail, telephone, or in person. Constantly strive for improvements in work processes and results to better meet client's expectations.
• Operate within budgeted guidelines, flexing as necessary to meet and exceed budgeted goal.
• Daily review of rates and rooms inventory, work with Revenue and Sales teams to drive revenue, increase occupancy and drive RevPAR.
• Maintain complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinate with corporate office support staff on management company procedures for processing and distributing information. Provide prompt, detailed, and accurate general status reports on all duties assigned.
• Ensure daily revenue, cash handling, deposits, and financial controls are completed accurately and in accordance with company policy.
• Coordinate collection and documentation of all revenues following direct billing of groups and the owner's policy on accounts receivable. Collect delinquent accounts promptly. Communicate with accounting department to ensure accuracy of accounts receivable.
• Monitor departmental expenses, flow-through, labor productivity, and operating costs while identifying opportunities to improve profitability without compromising the guest experience.
• Manage guest relations and coordinate requests for repairs and maintenance. Have an understanding of hotel changes and guest concerns.
• Become a high-level Property Management System (PMS) expert, with a focus on new Marriott systems including StayPMS, ResApp, Single Pane of Glass, etc.
• Become a subject matter expert in Marriott systems including MGS, Empower GXP, Mobile Key, Mint and other Marriott technology platforms.
• Monitor key operational metrics including GuestVoice, Mobile Key, GXP response times, Bonvoy enrollments, labor productivity, and departmental financial performance.

• Establish and maintain collaborative working relationships between departments, with coworkers, and other members of a team project. Prepare for team meetings in advance and act as chairperson for the meeting.
• Lead guest recovery efforts, resolve escalated guest concerns, monitor guest satisfaction metrics including GXP, Mint, and Marriott GuestVoice, and implement action plans to improve overall guest experience.
• Ensure labor is within forecast and budget benchmarks while maintaining a high level of guest service and hotel cleanliness. Position will utilize software to input and manage daily/weekly labor per company standards.
• Manage front desk, housekeeping, engineering, sales, and F&B departments to ensure all employees are working efficiently. Administer progressive discipline when employees are in violation of workplace policy. Conduct regular employee evaluation reviews and present recommendations to Regional General Manager for demotion or advancement.
• Recruit, coach, mentor, and develop department leaders while creating a culture of accountability, engagement, and continuous improvement.
• Lead hiring, onboarding, orientation, training, coaching, and succession planning efforts throughout the hotel.
• Conduct daily property inspections to ensure cleanliness, maintenance, curb appeal, and brand presentation meet Marriott standards.
• Ensure compliance with OSHA, Marriott Life Safety, food safety, alcohol service, emergency procedures, risk management, and other Oldham Goodwin safety standards.
• Keep abreast of new technologies, systems and procedures related to hotel management. Travel as assigned. Perform other related duties as assigned.
• Exhibit a constant sense of urgency in performance of every task. The expectation is to See it, Own it, and Solve it.
• Serve as Manager on Duty (MOD) as scheduled and provide visible leadership throughout all areas of the hotel.
• Represent the hotel within the local community while maintaining positive relationships with ownership, vendors, Marriott representatives, and community partners.
• Participate in hotel opening activities including hiring, onboarding, operational setup, training, mock audits, systems implementation, and brand readiness.

Qualifications:

• BA or BS from a four-year college or university preferred, but not required.
• A minimum of four years (4) in hospitality industry, or equivalent combination of education and experience, sufficient to perform the essential functions of the job.
• A minimum of three years (3) of Marriott, Hilton, Hyatt, or IHG branded management level experience. Proficiency in StayPMS and Toast POS systems preferred. M3 accounting experience is also a plus.
• Computer literacy is required.
• Ability to analyze and summarize monthly financial statements and prepare detailed budgets and operating forecasts. Ability to note deviations from financial plan, determine causes and to provide recommendations to the owner on needed action plans.
• Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Strong understanding of industry and demonstrated knowledge in the areas of financial analysis, business administration, legal, human resources, ethical practices, marketing, business development, and sales.
• Ability to motivate and negotiate effectively with key employees, guests, top management, and client groups.
• Ability to work in a high-energy, multitasking environment and still be able to remain organized, execute in an efficient manner with a high level of accuracy, and provide attention to detail, and follow-through.
• Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands.
• Excellent time-management and general organization skills.
• High level of integrity and ethics.
• Position requires ability to stand and/or walk for a majority of each shift. As well as the ability to life and move up to 50 lbs., at any given time.
• Availability must include evenings, weekends, holidays, and hours beyond a standard 8-hour workday, based upon business and staffing demands.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person