Oncourse Home Solutions Jobs Hiring Now
Oncourse Home Solutions is hiring for 26 open roles on Migrate Mate as of July 16, 2026, concentrated in product management and cloud engineering, with listed salaries up to about $325,000. Migrate Mate updates Oncourse Home Solutions's live openings daily. Oncourse Home Solutions is a home warranty and protection plan company that administers service contracts covering home systems and appliances.
Find Oncourse Home Solutions JobsOverview
Oncourse Home Solutions hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 26
- Top team
- Product Management
- Seniority
- Manager level or above
- Work type
- 58% remote or hybrid
- Top location
- Naperville
- Salary range
- $63,000–$325,000
Listed salaries for Oncourse Home Solutions roles on Migrate Mate range from about $63,000 to $325,000 per year across 26 open roles, as of July 16, 2026. Some roles list hourly contract rates.
Open Roles at Oncourse Home Solutions
Showing 25 of 26+ Oncourse Home Solutions jobs
Who We Are
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.
At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable -because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The Lead - Claims Quality and Support supervises activities and employee actions in the Claims Provider Operations function within the Service Operations department at Oncourse. These activities facilitate a smooth customer experience from claim creation through the service appointment. It may also include additional mitigating activities extending throughout the entire claim lifecycle.
Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities include but are not limited to:
- Build & facilitates QA for claims compliance with our policies and procedures, adherence to Terms & Conditions, and communication guidelines.
- Provides direct feedback to agents, both positive and constructive, with the goal of providing the best service to our customers.
- Helps to handle complex issues, escalations and problems, and acts as a subject matter expert in Provider Operations to help agents with questions.
- Identifies recurring issues, process gaps, and broader coaching opportunities and suggests solutions. Also aids in devising, developing, and rolling out the corrections to these identified areas. This may also include training and supporting the materials and facilitation of said training.
- Acts as first level lead which can provide coverage for supervisor vacations or absences.
- Reviews and provides P-Card authorizations for Out of Network work.
- Supports on-call activities and may require weekend coverage on a rotating schedule.
- Is a self-starter and performs work under minimal supervision.
- Is a strong team player and works well with other supervisors and managers within the Service Operations organization as well as other cross-functional teams.
- Other duties as assigned.
We're Excited if this is You!
Experience and Qualifications of the Role:
4-6 years of Service Management experience.
Strong organizational, sense of urgency and prioritization skills.
Strong analytical and problem-solving skills.
Strong effective verbal and written communication skills.
High school diploma or GED required
Bachelor's degree preferred, or equivalent experience
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $63,070 - $83,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies:
Leading with Influence -Managing direct and indirect relationships with productive influence not necessarily authority.
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Who We Are
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.
At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable -because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.
As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
The Lead - Claims Quality and Support supervises activities and employee actions in the Claims Provider Operations function within the Service Operations department at Oncourse. These activities facilitate a smooth customer experience from claim creation through the service appointment. It may also include additional mitigating activities extending throughout the entire claim lifecycle.
Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.
Responsibilities include but are not limited to:
- Build & facilitates QA for claims compliance with our policies and procedures, adherence to Terms & Conditions, and communication guidelines.
- Provides direct feedback to agents, both positive and constructive, with the goal of providing the best service to our customers.
- Helps to handle complex issues, escalations and problems, and acts as a subject matter expert in Provider Operations to help agents with questions.
- Identifies recurring issues, process gaps, and broader coaching opportunities and suggests solutions. Also aids in devising, developing, and rolling out the corrections to these identified areas. This may also include training and supporting the materials and facilitation of said training.
- Acts as first level lead which can provide coverage for supervisor vacations or absences.
- Reviews and provides P-Card authorizations for Out of Network work.
- Supports on-call activities and may require weekend coverage on a rotating schedule.
- Is a self-starter and performs work under minimal supervision.
- Is a strong team player and works well with other supervisors and managers within the Service Operations organization as well as other cross-functional teams.
- Other duties as assigned.
We're Excited if this is You!
Experience and Qualifications of the Role:
4-6 years of Service Management experience.
Strong organizational, sense of urgency and prioritization skills.
Strong analytical and problem-solving skills.
Strong effective verbal and written communication skills.
High school diploma or GED required
Bachelor's degree preferred, or equivalent experience
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $63,070 - $83,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Join our SUPER Team and Enjoy Amazing Benefits!
- Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
- Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
- 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
- Generous Paid Time Off: Take the time you need to recharge and relax.
- Education Assistance Program: Invest in your growth and development with our support.
- FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
- Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
- Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
Competencies:
Leading with Influence -Managing direct and indirect relationships with productive influence not necessarily authority.
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Sizing Up People - Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.
Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Job Roles at Oncourse Home Solutions
Working at Oncourse Home Solutions
Oncourse Home Solutions's 26 open roles are manager level or above, and about 58% are remote or hybrid. The most active teams are product management, cloud engineering, and engineering (Non-Software). Oncourse Home Solutions provides home warranty and protection plan services, connecting homeowners with technicians and managing claims for covered home systems and appliances. The company's workforce spans product management, software engineering, claims operations, field service technicians, and Salesforce engineering. Most Oncourse Home Solutions roles are based in Naperville and Belleville.
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Browse jobs by roleOncourse Home Solutions Jobs: Frequently Asked Questions
How many jobs is Oncourse Home Solutions hiring for right now?
Oncourse Home Solutions is hiring for 26 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in product management and cloud engineering. Openings span product management, software engineering, claims operations, field service, and enterprise architecture. Migrate Mate pulls the latest listings directly so job seekers always see current postings.
What kinds of roles does Oncourse Home Solutions hire for?
The most active teams are product management, cloud engineering, and engineering (Non-Software). Oncourse Home Solutions hires across product management, software engineering, claims quality, field service technicians, CRM and contact center engineering, Salesforce development, financial analysis, and enterprise architecture. Most postings are manager level or above, with both individual contributor and people-manager tracks represented across technical and operational functions.
Are Oncourse Home Solutions jobs remote or in-person?
Mostly remote. About 58% of Oncourse Home Solutions's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Naperville. Each Oncourse Home Solutions listing shows its work location so you can filter before applying.
How do I apply to a job at Oncourse Home Solutions?
Find an Oncourse Home Solutions role on Migrate Mate, then follow the listing through to Oncourse Home Solutions's own careers site to complete the application. Oncourse Home Solutions manages its own hiring process, including screening, interviews, and offers. Migrate Mate keeps the listings current so you reach the right application page without extra searching.
What do Oncourse Home Solutions jobs pay?
Listed salaries for Oncourse Home Solutions roles on Migrate Mate range from about $63,000 to $325,000 per year as of July 16, 2026, with most postings at manager level or above. Some roles list hourly contract rates. Exact pay is set by Oncourse Home Solutions and shown on each listing.
Does Oncourse Home Solutions hire entry-level?
Most of Oncourse Home Solutions's open roles on Migrate Mate are manager level or above as of July 16, 2026. Entry-level openings are limited. Check individual Oncourse Home Solutions listings for stated experience requirements.
Where is Oncourse Home Solutions hiring?
Most Oncourse Home Solutions roles are based in Naperville and Belleville, and about 58% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.