One Call Jobs Hiring Now
One Call is hiring for 18 open roles on Migrate Mate as of July 16, 2026, concentrated in data science and business strategy, with listed salaries up to about $268,000. Migrate Mate updates One Call's live openings daily. One Call is a managed care company that coordinates healthcare services, including durable medical equipment, physical therapy, and specialty care, for workers' compensation and auto insurance claims.
Find One Call JobsOverview
One Call hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 18
- Top team
- Data Science
- Seniority
- Manager level or above
- Work type
- 28% remote or hybrid
- Top location
- Remote
- Salary range
- $56,000–$268,000
Listed salaries for One Call roles on Migrate Mate range from about $56,000 to $268,000 per year across 18 open roles, as of July 16, 2026.
Open Roles at One Call
Showing 18 of 18+ One Call jobs
General information
Description & Requirements
Join Our Team and Make a Difference!
Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.
Salary Range:
This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
What We Provide in Return for Your Commitment to Our Mission
We offer a vast array of benefits to help support the whole you, including:
- Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
- Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
- Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
- Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.
JOB SUMMARY:
The Director Information Technology leads enterprise IT services across One Call US and One Call Mexico, with accountability for end user computing, IT service desk, ITSM process discipline, endpoint engineering, and the colleague technology experience. Reports to the Vice President, Information Technology.
The Director is responsible for the end-to-end employee technology experience including device management, productivity platforms, service delivery, and IT operations across distributed, remote, and international workforces. The role drives ITSM process maturity, service desk operations, and the integration of Data Dimensions IT services into the combined organization. The role partners closely with the ServiceNow product function on platform capability and roadmap.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Strategic Leadership: 30%
- Drives strategy for enterprise IT services, end user computing, and IT operations across One Call US and One Call Mexico.
- Drives ITSM process maturity across request, and asset management.
- Drives modernization of endpoint management and end user technology experience.
- Partners with security, infrastructure, and HR functions on identity, access, and onboarding workflows.
- Owns the IT services roadmap in support of enterprise transformation initiatives.
End User Computing & Endpoint Engineering: 25%
- Owns design and delivery of desktop, mobile, and endpoint experience across the enterprise.
- Drives standardization of Windows and Apple endpoint management (Intune, JAMF) including zero-though provisioning.
- Establishes endpoint security and compliance posture in partnership with security organization.
- Leads enterprise productivity platform strategy (Microsoft 365, Teams, SharePoint, OneDrive).
- Owns hardware lifecycle management, asset management, and procurement strategy across US and Mexico.
Service Delivery & ITSM Process: 25%
- Leads IT service desk operations supporting global workforce including US, Mexico, remote and offshore colleagues.
- Drives service maturity through SLA discipline, knowledge management, and self-service capability.
- Leads expansion of enterprise service desk and IT service catalog content.
- Partners with the ServiceNow product function on platform capability, requirements, and roadmap to ensure ITSM processes are well-supported by the platform.
People Leadership: 15%
- Leads and develops Manager-level leadership team across US and Mexico operations.
- Owns talent strategy including hiring, succession planning, and performance management.
- Builds bench strength across IT operations, end user services, endpoint engineering, and service desk.
- Establishes service delivery culture grounded in customer experience and operational excellence.
- Vendor & Financial Management: 5%
- Owns vendor relationships across endpoint management platforms, productivity software, and managed services.
- Managers operation budget across IT services, endpoint hardware, and software licensing.
- Drives hardware license optimization and cost discipline
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent professional experience; advanced degree a plus.
- 8+ years of progressive technology leadership experience in IT operations, end user computing, or IT services.
- 4+ years leading multi-disciplinary IT organizations including managers and senior individual contributors.
- Demonstrated track record leading IT modernization, M&A integration, or service maturity transformation.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of ITSM concepts, processes, and practices; experience operating in environments running ServiceNow strongly preferred.
- Deep expertise in end user computing across Windows and Apple platforms.
- Strong working knowledge of endpoint management platforms (Intune, JAMF, Workspace ONE).
- Experience with enterprise productivity platforms (Microsoft 365, Teams, SharePoint, OneDrive).
- Track record of building service maturity through SLA discipline, knowledge management, and continuous improvement.
- Experience leading IT operations across multiple geographies including international locations; experience operating in or with Mexico strongly preferred.
- Strong vendor management and contract negotiation experience.
- Proven ability to lead distributed teams across geographies including offshore and contact center support.
- Executive communication skills with ability to translate technology decisions into business outcomes.
- Experience with identity and access management platforms and integration patterns.
- Ability to operate effectively in regulated industries (healthcare, financial services, worker’s compensation).
- Spanish language proficiency a plus.
- Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
- Ability to work both independently and in a team environment.
- Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:
- This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
- This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
- The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
- The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
- The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.
Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.
General information
Description & Requirements
Join Our Team and Make a Difference!
Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it. By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.
Salary Range:
This compensation range considers a wide range of factors, including, but not limited to, skill set, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate is not adjusted for geographic differential associated with the location where the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
What We Provide in Return for Your Commitment to Our Mission
We offer a vast array of benefits to help support the whole you, including:
- Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
- Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
- Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
- Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.
JOB SUMMARY:
The Director Information Technology leads enterprise IT services across One Call US and One Call Mexico, with accountability for end user computing, IT service desk, ITSM process discipline, endpoint engineering, and the colleague technology experience. Reports to the Vice President, Information Technology.
The Director is responsible for the end-to-end employee technology experience including device management, productivity platforms, service delivery, and IT operations across distributed, remote, and international workforces. The role drives ITSM process maturity, service desk operations, and the integration of Data Dimensions IT services into the combined organization. The role partners closely with the ServiceNow product function on platform capability and roadmap.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Strategic Leadership: 30%
- Drives strategy for enterprise IT services, end user computing, and IT operations across One Call US and One Call Mexico.
- Drives ITSM process maturity across request, and asset management.
- Drives modernization of endpoint management and end user technology experience.
- Partners with security, infrastructure, and HR functions on identity, access, and onboarding workflows.
- Owns the IT services roadmap in support of enterprise transformation initiatives.
End User Computing & Endpoint Engineering: 25%
- Owns design and delivery of desktop, mobile, and endpoint experience across the enterprise.
- Drives standardization of Windows and Apple endpoint management (Intune, JAMF) including zero-though provisioning.
- Establishes endpoint security and compliance posture in partnership with security organization.
- Leads enterprise productivity platform strategy (Microsoft 365, Teams, SharePoint, OneDrive).
- Owns hardware lifecycle management, asset management, and procurement strategy across US and Mexico.
Service Delivery & ITSM Process: 25%
- Leads IT service desk operations supporting global workforce including US, Mexico, remote and offshore colleagues.
- Drives service maturity through SLA discipline, knowledge management, and self-service capability.
- Leads expansion of enterprise service desk and IT service catalog content.
- Partners with the ServiceNow product function on platform capability, requirements, and roadmap to ensure ITSM processes are well-supported by the platform.
People Leadership: 15%
- Leads and develops Manager-level leadership team across US and Mexico operations.
- Owns talent strategy including hiring, succession planning, and performance management.
- Builds bench strength across IT operations, end user services, endpoint engineering, and service desk.
- Establishes service delivery culture grounded in customer experience and operational excellence.
- Vendor & Financial Management: 5%
- Owns vendor relationships across endpoint management platforms, productivity software, and managed services.
- Managers operation budget across IT services, endpoint hardware, and software licensing.
- Drives hardware license optimization and cost discipline
EDUCATIONAL AND EXPERIENCE REQUIREMENTS:
- Bachelor’s degree in Computer Science, Information Systems, or related discipline, or equivalent professional experience; advanced degree a plus.
- 8+ years of progressive technology leadership experience in IT operations, end user computing, or IT services.
- 4+ years leading multi-disciplinary IT organizations including managers and senior individual contributors.
- Demonstrated track record leading IT modernization, M&A integration, or service maturity transformation.
ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of ITSM concepts, processes, and practices; experience operating in environments running ServiceNow strongly preferred.
- Deep expertise in end user computing across Windows and Apple platforms.
- Strong working knowledge of endpoint management platforms (Intune, JAMF, Workspace ONE).
- Experience with enterprise productivity platforms (Microsoft 365, Teams, SharePoint, OneDrive).
- Track record of building service maturity through SLA discipline, knowledge management, and continuous improvement.
- Experience leading IT operations across multiple geographies including international locations; experience operating in or with Mexico strongly preferred.
- Strong vendor management and contract negotiation experience.
- Proven ability to lead distributed teams across geographies including offshore and contact center support.
- Executive communication skills with ability to translate technology decisions into business outcomes.
- Experience with identity and access management platforms and integration patterns.
- Ability to operate effectively in regulated industries (healthcare, financial services, worker’s compensation).
- Spanish language proficiency a plus.
- Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards.
- Ability to work both independently and in a team environment.
- Demonstrate our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply.
PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:
- This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. Occasional in-person team meetings may be required depending on the position.
- This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously.
- The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet.
- The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement.
- The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.
Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.
Job Roles at One Call
Working at One Call
One Call's 18 open roles are manager level or above, and about 28% are remote or hybrid. The most active teams are data science, business strategy, and compliance & risk. One Call provides managed care coordination services, connecting injured workers and claimants with medical providers across specialties such as durable medical equipment, orthotics and prosthetics, and ancillary care. The company works with insurers, employers, and healthcare providers to manage the referral and fulfillment process for workers' compensation and auto claims. Most One Call roles are based in Remote.
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Browse jobs by roleOne Call Jobs: Frequently Asked Questions
How many jobs is One Call hiring for right now?
One Call is hiring for 18 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in data science and business strategy. Open positions span software engineering, product management, data analytics, finance, and provider network development, covering both individual contributor and senior leadership levels.
What kinds of roles does One Call hire for?
The most active teams are data science, business strategy, and compliance & risk. One Call posts openings in software engineering, product management, data analytics, finance, information technology, and provider network sales. Most postings are manager level or above, with titles ranging from senior individual contributors to director-level leaders across technology and operations functions.
Are One Call jobs remote or in-person?
A mix of remote and on-site. About 28% of One Call's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Remote. Each One Call listing shows its work location so you can filter before applying.
How do I apply to a job at One Call?
Find a One Call role on Migrate Mate, then follow the listing through to One Call's own careers site to submit your application directly. One Call manages its own hiring process, including screening, interviews, and offers, independent of Migrate Mate.
What do One Call jobs pay?
Listed salaries for One Call roles on Migrate Mate range from about $56,000 to $268,000 per year as of July 16, 2026, with most postings at manager level or above. Exact pay is set by One Call and shown on each listing.
Does One Call hire entry-level?
Most of One Call's open roles on Migrate Mate are manager level or above as of July 16, 2026. Entry-level openings are limited. Check individual One Call listings for stated experience requirements.
Where is One Call hiring?
Most One Call roles are based in Remote, and about 28% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.