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Description

The Trainer is a non-supervisory position that develops and conducts training programs for the Housing Voucher Services Inspection Department. The position is responsible for increasing the department’s productivity by teaching new procedures and reinforcing skills and knowledge with all inspection employees. The Trainer is also responsible for providing training to new hires on policy and procedure, and hands-on technical guidance on performing inspections. Performs and reports on audits and quality control work of above average difficulty involved in the Housing Voucher Services Department.

Examples of Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained.

• Oversees, monitors, leads, and supervises the new hire Housing Quality Inspectors and inspection team staff during the training period and through refreshers. Provide guidance and ensure an effective transition to their active duties upon completion of the training/ride-alongs.
• Maintains training caseload to assist new hires in showing effective processes and practices.
• Demonstrates success in partnering, interacting with, and influencing key project stakeholders and subject matter experts (SMEs) to identify and prioritize learning opportunities.
• Assists in the development and implementation of standard operating procedures.
• Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, standard operating procedures, regulations, organizational initiatives, and reference materials.
• Markets available training and conducts training sessions for department personnel covering specified areas of standard operating procedures, new inspection guidelines, and HUD Guidelines.
• Designs, develops, coordinates, facilitates, and delivers instructional material for employee training courses that support Federal Housing Program procedures and policies (outsourced and/or in-house).
• Authors effective scripts for multiple media to include online/digital and print using current learning communication principles, practices, platforms, and technologies; supports the effort to incorporate new technologies for instructional design and learning.
• Researches and applies emerging learning concepts, practices, established Adult Learning principles and theories. Influences positive learning outcomes by ensuring content meets audience needs; gathers information to adjust or customize for specific audiences.
• Develops instruments to measure employee progress, evaluates the effectiveness of training, and tests trainees to measure progress and evaluate the need for follow-up.
• Reports on the progress of employees and new employees under their guidance during training periods and identifies skills or knowledge gaps that need to be addressed.
• Selects and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
• Coordinates training functions to include conducting needs analysis, developing training, delivering training, scheduling external training, and assessing training effectiveness.
• Ability to function independently in a multi-task environment, as well as part of the team. Participates fully with other team members, including supporting one another’s success.
• Makes suggestions on improving work procedures in the Assisted Housing Programs and contributes experienced technical knowledge to the development of Standard Operating Procedures (SOPs).
• Recommends training objectives and methods, assists in writing training SOPS for new procedures, and reviews/updates existing procedures as needed.
• Coordinates the transition setup of new personnel access to management software and communications.
• Addresses and refines content and performance gaps across the curriculum and reviews and updates curriculum materials periodically across program and delivery methods.
• Coordinates with outside agencies and partnered properties on needs and suggested training for staff and management of these partners.
• Assists in completing, generating, and negotiating the reasonableness of proposed rents for units by evaluating the condition of the dwelling and comparing the fair market value of the area to the proposed rent. (Approved Vendor Portal).
• Assists in conducting Housing Quality Standards (HQS) inspections, including initial, annual, complaint, follow-up, special, emergency, and quality control inspections, to determine external and internal conditions of dwellings under the Assisted Housing Programs, including operability of heating, electrical, and plumbing systems and conformance to HQS.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
• Recognize the significance of a data-driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards, and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
• Employees are expected to use Generative AI solutions ethically and responsibly.
• Other duties as assigned.

This position requires the incumbent to exhibit the following behavioral skills

• Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.
• Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.
• Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.
• Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.
• Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.
• Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

• High School Diploma or GED

• Four (4) years of experience in compliance, real estate, construction, housing inspections, or the property management field.
• Experience in training staff.
• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications, including but not limited to OneDrive, Outlook, Word, Excel, and PowerPoint, or a MAC or PC desktop equivalent, is acceptable.
• Successful completion of a criminal history background check, education, work history verification, and drug screening test.

• Ability to learn cloud technologies such as LucidChart for diagram, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.
• Must have the ability to earn certifications as required by assigned tasks.

To perform this job successfully, the employee should have

• Understands the Mission, Vision, and Values of the agency, and directs work within these guiding principles and operational framework.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of structural design and integrity, and trades (HVAC, plumbing, carpentry, and electrical).
• Excellent computer skills; thorough knowledge of Microsoft Office and Google Suite.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Ability to communicate information and ideas in speaking to large audiences thoroughly, so others will understand.
• Ability to identify the educational needs of others, develop formal educational or training programs or classes, and teach or instruct others.
• Ability to produce professional instructional and advisory presentations through the use of various mediums.
• Ability to read, interpret, and apply HUD rules and regulations, and Opportunity Home policies and procedures.
• Knowledge of applicable code of federal regulations (CFR), HUD rules and regulations, Opportunity Home’s policies and procedures, and/or relevant federal, state, and local laws.
• Skill in assessing and prioritizing multiple tasks, projects, and demands with excellent problem-solving and organizational skills while meeting established deadlines.
• Familiarity with residential/multi-family building codes, maintenance and health standards, HUD’s HQS procedures, and federal, state, and local building, zoning, housing, and safety codes.
• Grasp of principles and practices of housing inspections to conduct field inspections.
• Basic working knowledge of the visual application of the Uniform Building Code, Uniform Mechanical Code, National Electrical Code, and the Uniform Plumbing Code.
• Awareness of San Antonio’s residential rental market conditions.
• Ability to work with a diverse population.
• Ability to work under minimal supervision.
• Ability to work independently and in a team, and apply leadership, decision-making, and conflict resolution skills.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.

• Maintenance and construction sites.
• Outdoor environment in all types of weather.
• Ability to work in all rooms (bath, bed, kitchen, etc.,) at a resident unit
• Dexterity of hands to operate hand and power tools.
• Standing for long periods of time.
• Climbing step stools and ladders (including extension ladders)
• Hearing and speaking to exchange information in person and on thetelephone.
• Seeing to read a variety of materials.
• Lifting, carrying, pushing or pulling light to moderately heavy objects.
• Bending at the waist, kneeling, stooping, squatting, crouching or crawling
• Work in inclement weather.
• Use of personal protective equipment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The noise level in the work environment is usually moderate.
• High level of interaction with external/internal clients.
• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

• Subject to environmental elements when conducting visits to various sites or participating in outside events.

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.