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BUSINESS MANAGER

Reports To: Branch Manager

Essential Responsibilities

The Business Manager's duties include, but are not limited to, supervising office employees to ensure accurate and timely fulfillment of responsibilities and filing accurate, timely monthly, quarterly, and annual reports.

• Analyzes and organizes office operations and procedures, including bookkeeping, payables preparation, personnel, information management, filing systems, and other clerical services.
• Prepares composite reports to guide management.
• Maximizes office productivity through proficient use of the following computer applications: Microsoft Office, DSI Dealer Software Inc., Accounting, Parts Service and Leasing Software.
• Analyze credit information and make prudent credit decisions that maximize the company’s financial interests.
• Adjusts errors and complaints.
• Maintains contact with customers and outside vendors.
• Implements corporate procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Coordinates closely with Sales Representatives to prepare, review, and process dealer documentation, ensuring accuracy and compliance with company and regulatory requirements.
• Work directly with lien holders to obtain, verify, and manage documentation related to vehicle financing, title processing, and releases.
• Maintain knowledge of applicable state and industry requirements related to titling, registration, and financing transactions.
• Serve as a Notary Public, or obtain Notary Public certification within a designated timeframe after hire, to support dealership and customer documentation needs.
• Gathers personnel information and files.
• Manage time cards.
• Conduct employee orientation and administrative responsibilities for new hires.
• Distribute and communicate human resources materials, i.e., training, benefits, and announcements.
• Other duties as may be assigned.

Supervisory Responsibilities

• Coordinates activities of various clerical departments or workers within other departments.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Assigns duties and examines work for exactness, neatness, and conformance procedures.
• Maintains harmony among workers and resolves grievances.
• Issues written and oral instructions.

Competencies

• Problem Solving - Defining, analyzing and diagnosing key components of a problem to formulate a solution.
• Continuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methods.
• Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
• Teamwork - Cooperating with others to meet objectives.
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.
• Planning and Organizing - Establishing courses of action to ensure that work is completed effectively.
• Project Management - Identifying and overseeing all resources, tasks, systems, and people to obtain results.

Behaviors

Individuals need to have the following behaviors that are needed for superior job performance.

• People-Oriented - The job requires building rapport with a wide range of individuals.
• Frequent Change - The job requires rapid shifts between tasks.
• Following Policy - The job requires adhering to rules, regulations or existing methods.
• Organized Workplace - The job requires establishing and maintaining specific order in daily activities.
• Analysis - The job requires compiling, confirming, and organizing information.

Qualifications

• Bachelor's degree (B. A.) from four-year College or university; or 5 years related experience of office management experience.
• Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
• Current Driver's License

Physical Demands

Mobility: The person should be able to move around the office or reception area comfortably, including walking, standing, and potentially climbing stairs.

Vision:/Hearing Good eyesight and visual acuity are important for the position to read and process written information, such as messages, memos, and visitor identification.

The individual should have good hearing to effectively communicate with visitors, clients, and colleagues. This includes understanding phone conversations and responding to inquiries or requests.

Manual dexterity: individual should possess good manual dexterity to handle various tasks, such as operating a phone system, computer, keyboard, and other office equipment efficiently.

Lifting: While lifting heavy objects may not be a frequent requirement, the individual may occasionally need to handle packages, mail, or other items of moderate weight.

Working hours: The individual typically work standard office hours; however, they may be expected to accommodate occasional early mornings, or evenings based on the company's needs.

Job Posting Information

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Benefits

Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.

Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like Short-Term, Long-Term Disability

Financial stability and Retirement Preparedness:

• Our 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

Paid Time Off:

• Full-time employees enjoy paid holidays and personal time
• Vacation based on the length of service.

Resources when we face major challenges and life events:

• Life Insurance Hospital Stay, Critical Illness, other products
• Bereavement Services and Employment Assistance Program
• Mental Health Resources readily accessible and without stigma Insurance

Paid Training and Tools Assistance to do the job right.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 700 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.

Revised: August 2025