Peabody Hotels & Resorts Jobs Hiring Now
Peabody Hotels & Resorts is hiring for 7 open roles on Migrate Mate as of July 16, 2026, concentrated in engineering (Non-Software) and business development. Migrate Mate updates Peabody Hotels & Resorts's live openings daily. Peabody Hotels & Resorts operates full-service, upscale hotels offering guest accommodations, dining, housekeeping, and event services.
Find Peabody Hotels & Resorts JobsOverview
Peabody Hotels & Resorts hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 7
- Top team
- Engineering (Non-Software)
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Memphis
Open Roles at Peabody Hotels & Resorts
Showing 7 of 7+ Peabody Hotels & Resorts jobs
JOB OVERVIEW:
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Energize the five values, the four hospitality behaviors and steps.
REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Front Desk and Back Office Areas, Guest Rooms and all Public Areas.
Job involves working:
- under variable temperature conditions.
- under variable noise levels. indoors.
KEY RELATIONSHIPS:
Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security.
External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats).
- Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards.
- Meet with Supervisor to review daily assignments and priorities.
- Meet with departing Front Desk Agent to review business status and follow up items.
- Access all functions of computer system.
- Ability to type a minimum of 30 words per minute.
- Ability to focus on attention to detail.
- Ability to work well under pressure.
- Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff.
- Ensure and adhere to the VIP procedures.
- Attend and participate departmental/hotel meetings and line-ups.
- Set up workstation with necessary supplies.
- Follow proper Peabody phone etiquette.
- Promote positive guest relations to all individuals approaching the Front Desk.
- Process all guest check-ins.
- Confirm reservations in system and review all noted information.
- For guests without a reservation, sell the room type agreed upon.
- Register guest in the computer and generate a registration card.
- Verify registration card information with the guest.
- Obtain back-up information for guest’s credit/payment method and input into system; collect cash when designated.
- Assign room to guest(s).
- Advise guests of any messages, mail, faxes, etc. received for them.
- Inform guests of room safe and club floor key access.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for tax-exempt guests and attach copy to registration card.
- Direct Bell Person to escort guests and transport their luggage to the room.
- Maintain guest history files on all guests.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- File registration cards by room number.
- File vouchers and tax exempt forms in designated area.
- Be aware of the business levels and particular groups, repeat guests, and VIP’s in house.
- Accommodate room changes.
- Document all guest requests, complaints or problems.
- Take, record and relay messages accurately, completely and legibly.
- Offer detailed information on the voice mail system to callers and guests wishing to leave a message.
- Accept and record wake-up call requests; deliver to PBX.
- Issue safe deposit boxes to guests and ensure security of keys.
- Distribute all guest and department mail.
- Monitor, send and distribute guest faxes.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all checkouts.
- Resolve any late charges.
- Present folio to guest and resolve any disputed charges.
- Settle guest accounts.
- Retrieve guest room key from guest.
- Solicit guest comments on their stay.
- Process express checkouts.
- Handle requests for late checkouts.
- Conduct group check-ins/outs.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
- File guest room keys and ensure the safe keeping of keys at the Front Desk.
- Adhere to all cashiering procedures:
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
- Make change for guests.
- Cash guests' personal checks/travelers checks.
- Post charges.
- Run closing reports.
- Count and secure bank.
- Complete designated cashier reports.
- Balance receipts.
- Drop receipts.
- Document pertinent information to designated departments.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate.
- Compute basic arithmetic, including the use of percentages.
- Fluent in English, both verbal and written.
- Provide legible communication and directions.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests’ service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- input and access information in the property management system/computers/point of sales system.
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards. exemplify Peabody Service Excellence®.
Desirable:
- Some college or training in Hospitality Industry.
- Previous experience as Front Desk Agent.
- Previous cashiering experience.
- Ability to communicate in other languages
- Ability to suggestively sell.
- Previous experience in a Preferred Hotel.
PHYSICAL ABILITIES
Essential:
- Endure various physical movements throughout the work areas.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
JOB OVERVIEW:
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Energize the five values, the four hospitality behaviors and steps.
REPORTS TO: Director of Front Office, Front Office Assistant Manager, Rooms Controller, Manager on Duty.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Front Desk and Back Office Areas, Guest Rooms and all Public Areas.
Job involves working:
- under variable temperature conditions.
- under variable noise levels. indoors.
KEY RELATIONSHIPS:
Internal: Staff in Front Desk area, Bell/Door, Transportation, PBX Staff, Concierge, Reservations, Hotel Assistant Managers, Sales & Catering, Housekeeping, Restaurants, Accounting, Engineering and Security.
External: Hotel guests/visitors, Tour company representatives, Limousine service personnel other hotels, Group Coordinators.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
- Ability to understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, and bomb threats).
- Ability to adhere to the Peabody Hotel Standards, Mobil Standards, AAA Standards, and Preferred Standards.
- Meet with Supervisor to review daily assignments and priorities.
- Meet with departing Front Desk Agent to review business status and follow up items.
- Access all functions of computer system.
- Ability to type a minimum of 30 words per minute.
- Ability to focus on attention to detail.
- Ability to work well under pressure.
- Ability to sustain direct contacts with the public; must establish high degree of customer service, (smile, eye contact, positive person presentation, etc.) and high volume interaction with guest and staff.
- Ensure and adhere to the VIP procedures.
- Attend and participate departmental/hotel meetings and line-ups.
- Set up workstation with necessary supplies.
- Follow proper Peabody phone etiquette.
- Promote positive guest relations to all individuals approaching the Front Desk.
- Process all guest check-ins.
- Confirm reservations in system and review all noted information.
- For guests without a reservation, sell the room type agreed upon.
- Register guest in the computer and generate a registration card.
- Verify registration card information with the guest.
- Obtain back-up information for guest’s credit/payment method and input into system; collect cash when designated.
- Assign room to guest(s).
- Advise guests of any messages, mail, faxes, etc. received for them.
- Inform guests of room safe and club floor key access.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for tax-exempt guests and attach copy to registration card.
- Direct Bell Person to escort guests and transport their luggage to the room.
- Maintain guest history files on all guests.
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
- Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- File registration cards by room number.
- File vouchers and tax exempt forms in designated area.
- Be aware of the business levels and particular groups, repeat guests, and VIP’s in house.
- Accommodate room changes.
- Document all guest requests, complaints or problems.
- Take, record and relay messages accurately, completely and legibly.
- Offer detailed information on the voice mail system to callers and guests wishing to leave a message.
- Accept and record wake-up call requests; deliver to PBX.
- Issue safe deposit boxes to guests and ensure security of keys.
- Distribute all guest and department mail.
- Monitor, send and distribute guest faxes.
- Document and confirm reservations and cancellations.
- Block rooms in computer and follow through on designated requirements.
- Pre-register designated guests and prepare key packets.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Generate, print and distribute daily and weekly reports.
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all checkouts.
- Resolve any late charges.
- Present folio to guest and resolve any disputed charges.
- Settle guest accounts.
- Retrieve guest room key from guest.
- Solicit guest comments on their stay.
- Process express checkouts.
- Handle requests for late checkouts.
- Conduct group check-ins/outs.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
- File guest room keys and ensure the safe keeping of keys at the Front Desk.
- Adhere to all cashiering procedures:
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
- Make change for guests.
- Cash guests' personal checks/travelers checks.
- Post charges.
- Run closing reports.
- Count and secure bank.
- Complete designated cashier reports.
- Balance receipts.
- Drop receipts.
- Document pertinent information to designated departments.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate.
- Compute basic arithmetic, including the use of percentages.
- Fluent in English, both verbal and written.
- Provide legible communication and directions.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guests’ service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- input and access information in the property management system/computers/point of sales system.
- satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
- maintain regular and punctual attendance.
- adhere to Peabody grooming standards. exemplify Peabody Service Excellence®.
Desirable:
- Some college or training in Hospitality Industry.
- Previous experience as Front Desk Agent.
- Previous cashiering experience.
- Ability to communicate in other languages
- Ability to suggestively sell.
- Previous experience in a Preferred Hotel.
PHYSICAL ABILITIES
Essential:
- Endure various physical movements throughout the work areas.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Job Roles at Peabody Hotels & Resorts
Working at Peabody Hotels & Resorts
Peabody Hotels & Resorts's 7 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are engineering (Non-Software) and business development. Peabody Hotels & Resorts operates full-service upscale hotels, employing staff across front desk and guest services, housekeeping, food and beverage, valet, and property management. Roles span hourly service positions through department management and general management. Most Peabody Hotels & Resorts roles are based in Memphis.
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Browse jobs by rolePeabody Hotels & Resorts Jobs: Frequently Asked Questions
How many jobs is Peabody Hotels & Resorts hiring for right now?
Peabody Hotels & Resorts is hiring for 7 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in engineering (Non-Software) and business development. Openings span guest-facing, operational, and management positions across the company's hotel properties.
What kinds of roles does Peabody Hotels & Resorts hire for?
The most active teams are engineering (Non-Software) and business development. Peabody Hotels & Resorts hires for roles in guest services, housekeeping, food and beverage, valet operations, and property management, ranging from hourly service positions to floor supervisors and general managers. Most postings are across all levels.
Are Peabody Hotels & Resorts jobs remote or in-person?
Mostly on-site. About 0% of Peabody Hotels & Resorts's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Memphis. Each Peabody Hotels & Resorts listing shows its work location so you can filter before applying.
How do I apply to a job at Peabody Hotels & Resorts?
Find a Peabody Hotels & Resorts role on Migrate Mate, then follow the listing through to Peabody Hotels & Resorts' own application process. Peabody Hotels & Resorts manages its own hiring directly, so candidates complete and submit their application through the company's official careers system.
Does Peabody Hotels & Resorts hire entry-level?
Most of Peabody Hotels & Resorts's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Peabody Hotels & Resorts listings for stated experience requirements.
Where is Peabody Hotels & Resorts hiring?
Most Peabody Hotels & Resorts roles are based in Memphis, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.