Peckham Jobs Hiring Now
Peckham is hiring for 11 open roles on Migrate Mate as of July 16, 2026, concentrated in compliance & legal and business development. Migrate Mate updates Peckham's live openings daily. Peckham is a nonprofit workforce development organization that provides employment, training, and support services to people with disabilities and other barriers to employment.
Find Peckham JobsOverview
Peckham hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 11
- Top team
- Compliance & Legal
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Lansing
Open Roles at Peckham
Showing 11 of 11+ Peckham jobs
All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.
Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.
If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position.
This specific job is open to all interested candidates, both people with and without disabilities.
Peckham Inc. – Contact Center Research Representative
IMPORTANT INFORMATION:
WAGE: Starting at $19.19 per hour. $5.09 per hour for health and welfare benefit paid in addition to all wages
LOCATION: 3777 Sparks Dr SE Grand Rapids. This position is in-person only (this is not a remote work position)
HOURS: Full-Time positions only. 8:30 AM - 4:00 PM Monday - Friday. These hours are subject to change in the future. All Scheduled are based on the needs of the contract
Sign-On Bonus!
Receive $300 after training!
90 days after completing training, you are eligible to earn an additional $300 when you meet performance requirements!
JOIN THE PECKHAM TEAM!
Great Company Culture. Peckham was named #11 in the 2015 Fortune Magazine’s “Great Place to Work” for small and medium companies and has been certified as a Great Place to Work® company for six consecutive years!
Work Life Balance. At Peckham, we “embrace the ‘AND’”!
Rest & Relaxation. Receive 11 paid holidays per year, paid time off and sick time!
Health Benefits. Medical with HSA options, as well as dental, vision, and life insurance.
Career Development. Opportunities for professional advancement, including enhanced responsibility and increased pay.
Support & Understanding. Peckham provides all Team Members with on-the-job support.
SUMMARY
The Contact Center Research Representative (CCRR) position involves providing customer service and research support for a government client through phone and email. Key responsibilities include identifying and prioritizing customer requests, documenting information, conducting research, and using government systems to resolve issues or escalate them as needed. The role requires problem-solving skills, computer troubleshooting, and the ability to quickly learn and adapt to new information. Successful candidates should have a strong customer service orientation, excellent research abilities, and the capacity to work independently while ensuring customer satisfaction.
Duties and Responsibilities:
The Contact Center Research Representative (CCRR) is responsible for delivering superior customer service through timely responses to incoming calls and emails. Key duties include:
- Customer Service & Communication: Provide courteous assistance by answering inquiries, following policies and procedures to route requests, and resolving customer issues effectively
- Data Entry & Research: Gather and log customer information into databases, using critical thinking skills to research and resolve requests
- Escalation & Documentation: Verify customer data, escalate issues when necessary, and provide clear written responses
- Customer Contact Request Management: Open and manage call and email requests; ensuring they are completed within specified timeframes
- Quality & Confidentiality: Maintain high-quality results by adhering to standards, handling inquiries professionally, and managing sensitive information with discretion
- Software Utilization: Use multiple software systems to address a range of customer and vendor inquiries
- Adaptability & Flexibility: Adapt to shift changes based on performance and be flexible with work hours. Perform other assigned duties as needed
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- At least 18 years old
- Proficient in the English language (written and verbal)
- U.S. Citizen
- Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance, including engagement with the federal security process to obtain a federal security clearance.
- Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
- Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be independently mobile throughout the building.
WORK ENVIRONMENT
Individuals will be in a cubicle for most of their scheduled shift. Individuals are required to work well independently and as a member of a team. The tasks of the contact center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SECURITY
Many positions within the Contact Center Solutions Division require a security clearance. Candidates must successfully pass and maintain all required security and background checks applicable to the position and/or contract. Background investigations may include, but are not limited to, criminal history and financial reviews. The level and scope of required clearance may vary by role. Employment is contingent upon successful completion and ongoing maintenance of all required security and background checks, which may be conducted at hire and on an ad hoc basis as required. All required security and clearance checks are completed at no cost to the candidate.
OTHER INFORMATION
This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law
EOE-Embracing Diversity to Achieve Excellence
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
- Email us at jobs@peckham.org
- Call us at (517) 316-4000
- Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Contact Center SolutionsLocation:
Grand Rapids, MIWorker Sub-Type:
Team MemberAll are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.
Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.
If you do NOT have a disability, please complete the entire application including the questionnaire. Being a person without a disability will not impact your eligibility to be hired for this position.
This specific job is open to all interested candidates, both people with and without disabilities.
Peckham Inc. – Contact Center Research Representative
IMPORTANT INFORMATION:
WAGE: Starting at $19.19 per hour. $5.09 per hour for health and welfare benefit paid in addition to all wages
LOCATION: 3777 Sparks Dr SE Grand Rapids. This position is in-person only (this is not a remote work position)
HOURS: Full-Time positions only. 8:30 AM - 4:00 PM Monday - Friday. These hours are subject to change in the future. All Scheduled are based on the needs of the contract
Sign-On Bonus!
Receive $300 after training!
90 days after completing training, you are eligible to earn an additional $300 when you meet performance requirements!
JOIN THE PECKHAM TEAM!
Great Company Culture. Peckham was named #11 in the 2015 Fortune Magazine’s “Great Place to Work” for small and medium companies and has been certified as a Great Place to Work® company for six consecutive years!
Work Life Balance. At Peckham, we “embrace the ‘AND’”!
Rest & Relaxation. Receive 11 paid holidays per year, paid time off and sick time!
Health Benefits. Medical with HSA options, as well as dental, vision, and life insurance.
Career Development. Opportunities for professional advancement, including enhanced responsibility and increased pay.
Support & Understanding. Peckham provides all Team Members with on-the-job support.
SUMMARY
The Contact Center Research Representative (CCRR) position involves providing customer service and research support for a government client through phone and email. Key responsibilities include identifying and prioritizing customer requests, documenting information, conducting research, and using government systems to resolve issues or escalate them as needed. The role requires problem-solving skills, computer troubleshooting, and the ability to quickly learn and adapt to new information. Successful candidates should have a strong customer service orientation, excellent research abilities, and the capacity to work independently while ensuring customer satisfaction.
Duties and Responsibilities:
The Contact Center Research Representative (CCRR) is responsible for delivering superior customer service through timely responses to incoming calls and emails. Key duties include:
- Customer Service & Communication: Provide courteous assistance by answering inquiries, following policies and procedures to route requests, and resolving customer issues effectively
- Data Entry & Research: Gather and log customer information into databases, using critical thinking skills to research and resolve requests
- Escalation & Documentation: Verify customer data, escalate issues when necessary, and provide clear written responses
- Customer Contact Request Management: Open and manage call and email requests; ensuring they are completed within specified timeframes
- Quality & Confidentiality: Maintain high-quality results by adhering to standards, handling inquiries professionally, and managing sensitive information with discretion
- Software Utilization: Use multiple software systems to address a range of customer and vendor inquiries
- Adaptability & Flexibility: Adapt to shift changes based on performance and be flexible with work hours. Perform other assigned duties as needed
MINIMUM QUALIFICATIONS
- High School Diploma or equivalent
- At least 18 years old
- Proficient in the English language (written and verbal)
- U.S. Citizen
- Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance, including engagement with the federal security process to obtain a federal security clearance.
- Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
- Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be independently mobile throughout the building.
WORK ENVIRONMENT
Individuals will be in a cubicle for most of their scheduled shift. Individuals are required to work well independently and as a member of a team. The tasks of the contact center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SECURITY
Many positions within the Contact Center Solutions Division require a security clearance. Candidates must successfully pass and maintain all required security and background checks applicable to the position and/or contract. Background investigations may include, but are not limited to, criminal history and financial reviews. The level and scope of required clearance may vary by role. Employment is contingent upon successful completion and ongoing maintenance of all required security and background checks, which may be conducted at hire and on an ad hoc basis as required. All required security and clearance checks are completed at no cost to the candidate.
OTHER INFORMATION
This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law
EOE-Embracing Diversity to Achieve Excellence
SPECIAL NOTES
These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
- Email us at jobs@peckham.org
- Call us at (517) 316-4000
- Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)
Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Contact Center SolutionsLocation:
Grand Rapids, MIWorker Sub-Type:
Team MemberJob Roles at Peckham
Working at Peckham
Peckham's 11 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are compliance & legal, business development, and engineering (Non-Software). Peckham is a nonprofit organization that operates vocational and employment programs, facilities services, manufacturing, and IT support operations. The organization's work spans custodial services, apparel production, agriculture, quality assurance, and administrative functions, with roles designed to provide meaningful employment opportunities across a range of skill levels. Most Peckham roles are based in Lansing, with some in Grand Rapids and Battle Creek.
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Browse jobs by rolePeckham Jobs: Frequently Asked Questions
How many jobs is Peckham hiring for right now?
Peckham is hiring for 11 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in compliance & legal and business development. Open positions span facilities services, quality assurance, IT operations, human resources, and vocational training programs. Migrate Mate reflects Peckham's current postings as they are added and filled.
What kinds of roles does Peckham hire for?
The most active teams are compliance & legal, business development, and engineering (Non-Software). Peckham hires across a broad range of functions, including custodial and facilities services, manufacturing and apparel production, agricultural work, IT operations support, quality assurance, and human resources. Roles range from entry-level trainee and apprentice positions to specialist and supervisory levels, and most postings are across all levels.
Are Peckham jobs remote or in-person?
Mostly on-site. About 0% of Peckham's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Lansing. Each Peckham listing shows its work location so you can filter before applying.
How do I apply to a job at Peckham?
Find a Peckham role on Migrate Mate and follow the listing directly to Peckham's own careers page, where the application is completed. Peckham manages its own hiring process, including screening and interviews. Migrate Mate does not handle applications or communicate with Peckham on applicants' behalf.
Does Peckham hire entry-level?
Most of Peckham's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Peckham listings for stated experience requirements.
Where is Peckham hiring?
Most Peckham roles are based in Lansing, with some in Grand Rapids and Battle Creek, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.