Phillips & Cohen Associates Jobs Hiring Now
Phillips & Cohen Associates is hiring for 6 open roles on Migrate Mate as of July 16, 2026, concentrated in business operations and accounting. Migrate Mate updates Phillips & Cohen Associates's live openings daily. Phillips & Cohen Associates is a debt collection and accounts receivable management firm serving banking and financial services clients.
Find Phillips & Cohen Associates JobsOverview
Phillips & Cohen Associates hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 6
- Top team
- Business Operations
- Seniority
- Across all levels
- Work type
- 67% remote or hybrid
- Top location
- Wilmington
Open Roles at Phillips & Cohen Associates
Showing 6 of 6+ Phillips & Cohen Associates jobs
The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting.
Key Responsibilities
- Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.
- Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
- Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
- Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
- Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.
- Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).
- Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
- Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired.
- Schedule: Monday through Thursday, 12:00 PM – 9:00 PM; Friday, 9:00 AM – 6:00 PM.
- Work Location: This is a 100% in-office position. Employees are expected to work on-site five days per week.
- 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
- Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.
- High School Diploma or GED required.
- Associate’s degree in information technology or a related field preferred.
The Service Support Specialist I is responsible for providing functional Tier 2 support, managing the lifecycle of incidents and service requests, and performing effective hardware and software troubleshooting.
Key Responsibilities
- Service Desk: Manage the incident and service request queues, ensuring adherence to Service Level Agreements (SLAs). Handle complex service requests, including advanced user provisioning and resource access modifications.
- Incident Resolution: Resolve Tier 2 incidents involving network access (VPN/Wi-Fi), complex software installations/troubleshooting, and access to key enterprise applications.
- Computer Break/Fix: Deliver timely and effective technical support for software malfunctions and complex hardware issues (e.g., driver conflicts, hard drive diagnostics, operating system re-imaging).
- Monitoring & First Line of Support: Proactively monitor critical application logs and system performance metrics. Act as the initial point of contact for service alerts across networking, server, and platform teams, providing accurate triage before escalation.
- Continuous Improvement: Identify patterns in recurring incidents and actively contribute to the Problem Management process by documenting trends for analysis.
- Knowledge: Solid understanding of Active Directory/Entra ID, TCP/IP fundamentals, and troubleshooting corporate applications (e.g., ERP, CRM).
- Skills: Proficient in using ITSM tools and remote diagnostic utilities. Strong ability to prioritize conflicting demands and manage ticket workflow effectively.
- Training/Certifications: CompTIA A+ hardware or software, or ITIL Foundation training or certification, or
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent is highly desired.
- Schedule: Monday through Thursday, 12:00 PM – 9:00 PM; Friday, 9:00 AM – 6:00 PM.
- Work Location: This is a 100% in-office position. Employees are expected to work on-site five days per week.
- 1-2 year of IT Service Desk and/or IT support experience in a corporate or enterprise environment preferred.
- Experience supporting Windows desktops, enterprise, applications, and ITSM ticketing systems is preferred.
- High School Diploma or GED required.
- Associate’s degree in information technology or a related field preferred.
Job Roles at Phillips & Cohen Associates
Working at Phillips & Cohen Associates
Phillips & Cohen Associates's 6 open roles are across all levels, and about 67% are remote or hybrid. The most active teams are business operations, accounting, and engineering (Non-Software). Phillips & Cohen Associates provides debt collection, claims processing, and accounts receivable management services to clients in the banking and financial services sector. The firm hires across operations, analytics, IT support, and consumer services functions. Most Phillips & Cohen Associates roles are based in Wilmington and Remote.
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Browse jobs by rolePhillips & Cohen Associates Jobs: Frequently Asked Questions
How many jobs is Phillips & Cohen Associates hiring for right now?
Phillips & Cohen Associates is hiring for 6 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in business operations and accounting. Openings span operations, IT, analytics, and consumer support functions across its Wilmington, Delaware offices and remote locations.
What kinds of roles does Phillips & Cohen Associates hire for?
The most active teams are business operations, accounting, and engineering (Non-Software). Phillips & Cohen Associates hires for operations management, claims and research, IT service support, data and analytics engineering, document analysis, and inventory management. Positions cover both individual contributor and managerial tracks, and most postings are across all levels.
Are Phillips & Cohen Associates jobs remote or in-person?
Mostly remote. About 67% of Phillips & Cohen Associates's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Wilmington. Each Phillips & Cohen Associates listing shows its work location so you can filter before applying.
How do I apply to a job at Phillips & Cohen Associates?
Find a Phillips & Cohen Associates role on Migrate Mate, then follow the listing through to Phillips & Cohen Associates's own application process. Phillips & Cohen Associates manages its own hiring and candidate review directly, so applications are submitted through its official careers portal.
Does Phillips & Cohen Associates hire entry-level?
Most of Phillips & Cohen Associates's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Phillips & Cohen Associates listings for stated experience requirements.
Where is Phillips & Cohen Associates hiring?
Most Phillips & Cohen Associates roles are based in Wilmington and Remote, and about 67% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.