Pivotal Jobs Hiring Now
Pivotal is hiring for 18 open roles on Migrate Mate as of July 16, 2026, concentrated in engineering (Non-Software) and embedded systems engineering, with listed salaries up to about $220,000. Migrate Mate updates Pivotal's live openings daily. Pivotal is an aerospace and defense company focused on advanced aircraft design, autonomy systems, and engineering.
Find Pivotal JobsOverview
Pivotal hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 18
- Top team
- Engineering (Non-Software)
- Seniority
- Mid to senior level
- Work type
- 6% remote or hybrid
- Top location
- Palo Alto
- Salary range
- $90,000–$220,000
Listed salaries for Pivotal roles on Migrate Mate range from about $90,000 to $220,000 per year across 18 open roles, as of July 16, 2026. Some roles list hourly contract rates.
Open Roles at Pivotal
Showing 18 of 18+ Pivotal jobs
As a Tier 3 Technical Support Agent at Pivotal, you will help transform how our customers think about traditional customer support.
This role will bridge the gap between tier 3 support escalations and customer success: Serving as the highest level of our front-line technical support operations, while also engaging with account level concerns and questions with empathy and urgency.
This role requires the ability to cross collaborate and drive resolutions across multiple teams, while also providing the gold standard in custoer-facing service. Soft skills will be as critical as technical skills.
Responsibilities
- High-Level Escalation: Act as the final point of contact for complex technical issues, ensuring high-priority tickets are resolved within defined SLAs.
- Root Cause Analysis (RCA): Drive detailed investigation into recurring and new issues, documenting findings and working cross collaboratively to implement permanent fixes.
- Cross-Functional Collaboration: Build inroads and partnerships with Product, Firmware, and Manufacturing to drive timely solutions for critical customer accounts.
- Knowledge Management: Document and develop playbooks to streamline resolutions for recurring issues.
- Incident Management: Manage and curate support tickets within defined SLAs and to the highest standards of note taking and issue documentation.
- Future Proofing: Identify opportunities to automate repetitive support tasks and improve internal diagnostic tools.
Qualifications
Jira issue filing, resolution driving and Kanban board management.
Microsoft Office and delivering professional level presentational or analytical documentation as needed.
General understanding of CRM systems and support ticket management (Hubspot, Zendesk, Salesforce, etc.)
Additional proficiency with backend systems used for log retrieval and firmware commitment lookup: data viewer, Grafana, terminal, AWS, etc.
Log Analysis: General ability to read data logs and scan for red flags or potential root causes.
Communication: The ability to meet your audience where they are and speak at a technical level, while also make difficult technical concepts easy to understand when needed.
Critical Thinking: A logical, methodical approach to problem-solving under pressure and through ambiguity. A symptom focused approach to finding the root cause of the issue.
Experience: 5+ years in technical support or success role, with at least 2 years in a senior/escalation-tier role.
Preferred Qualifications
- VIP Account Management: Experience with critical or high profile customer accounts, or early product access programs.
- Education: Bachelor’s degree in information Technology, computer science or equivalent professional experience.
Attributes aligned with Core Values
- Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.
Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.
Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication—committing to shared decisions for the greater good.
Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.
Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.
Fosters a high-performance culture grounded in respect, professionalism, and support—balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
As a Tier 3 Technical Support Agent at Pivotal, you will help transform how our customers think about traditional customer support.
This role will bridge the gap between tier 3 support escalations and customer success: Serving as the highest level of our front-line technical support operations, while also engaging with account level concerns and questions with empathy and urgency.
This role requires the ability to cross collaborate and drive resolutions across multiple teams, while also providing the gold standard in custoer-facing service. Soft skills will be as critical as technical skills.
Responsibilities
- High-Level Escalation: Act as the final point of contact for complex technical issues, ensuring high-priority tickets are resolved within defined SLAs.
- Root Cause Analysis (RCA): Drive detailed investigation into recurring and new issues, documenting findings and working cross collaboratively to implement permanent fixes.
- Cross-Functional Collaboration: Build inroads and partnerships with Product, Firmware, and Manufacturing to drive timely solutions for critical customer accounts.
- Knowledge Management: Document and develop playbooks to streamline resolutions for recurring issues.
- Incident Management: Manage and curate support tickets within defined SLAs and to the highest standards of note taking and issue documentation.
- Future Proofing: Identify opportunities to automate repetitive support tasks and improve internal diagnostic tools.
Qualifications
Jira issue filing, resolution driving and Kanban board management.
Microsoft Office and delivering professional level presentational or analytical documentation as needed.
General understanding of CRM systems and support ticket management (Hubspot, Zendesk, Salesforce, etc.)
Additional proficiency with backend systems used for log retrieval and firmware commitment lookup: data viewer, Grafana, terminal, AWS, etc.
Log Analysis: General ability to read data logs and scan for red flags or potential root causes.
Communication: The ability to meet your audience where they are and speak at a technical level, while also make difficult technical concepts easy to understand when needed.
Critical Thinking: A logical, methodical approach to problem-solving under pressure and through ambiguity. A symptom focused approach to finding the root cause of the issue.
Experience: 5+ years in technical support or success role, with at least 2 years in a senior/escalation-tier role.
Preferred Qualifications
- VIP Account Management: Experience with critical or high profile customer accounts, or early product access programs.
- Education: Bachelor’s degree in information Technology, computer science or equivalent professional experience.
Attributes aligned with Core Values
- Demonstrates a proactive safety mindset by embedding safety into daily operations, identifying and mitigating risks through assessments and training, encouraging open dialogue on safety concerns, and continuously improving protocols to ensure a safe work environment.
Puts customers at the center of every action by deeply understanding their challenges, delivering exceptional value, and striving to exceed expectations to support their success as our core purpose.
Actively seeks and values diverse stakeholder perspectives, builds cross-functional relationships, and fosters trust through empathetic, fact-based communication—committing to shared decisions for the greater good.
Drives results with clarity and purpose by focusing on what matters most, adapting to change, taking initiative, and owning outcomes while aligning actions with a clear understanding of success at every level.
Navigates ambiguity with resilience and bold thinking, challenges the status quo, and combines innovative ideas with practical best practices to overcome obstacles and drive progress.
Fosters a high-performance culture grounded in respect, professionalism, and support—balancing high expectations with a healthy, collaborative environment and being a trusted, dependable teammate.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Roles at Pivotal
Working at Pivotal
Pivotal's 18 open roles are mid to senior level, and about 6% are remote or hybrid. The most active teams are engineering (Non-Software), embedded systems engineering, and aerospace engineering. Pivotal works in the aerospace and defense sector, with roles spanning mechanical and electrical engineering, aeromechanical design and test, autonomy and robotics, quality and safety, and computer vision. The company hires across a range of technical disciplines, from firmware and configuration engineering to in vivo research and visual content. Most Pivotal roles are based in Palo Alto, with some in Cambridge and Miami.
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Browse jobs by rolePivotal Jobs: Frequently Asked Questions
How many jobs is Pivotal hiring for right now?
Pivotal is hiring for 18 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in engineering (Non-Software) and embedded systems engineering. Roles span engineering disciplines including firmware, electro-mechanical, aeromechanical, and autonomy, alongside quality, safety, and research functions. Migrate Mate pulls Pivotal's listings directly so the count reflects what is actively open.
What kinds of roles does Pivotal hire for?
The most active teams are engineering (Non-Software), embedded systems engineering, and aerospace engineering. Pivotal hires across technical engineering fields, including firmware, electro-mechanical, verification, aeromechanical design, configuration, and autonomy engineering. Computer vision, robotics, quality, safety management, aircraft performance, and research roles also appear regularly. Most postings are mid to senior level, with a mix of individual contributor and management positions across engineering and operations.
Are Pivotal jobs remote or in-person?
Mostly on-site. About 6% of Pivotal's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Palo Alto. Each Pivotal listing shows its work location so you can filter before applying.
How do I apply to a job at Pivotal?
Find a Pivotal role on Migrate Mate, then follow the listing through to Pivotal's own careers page to submit your application directly. Pivotal manages its own hiring process, including application review, interviews, and offers. Migrate Mate keeps Pivotal's openings current so you can identify the right role before heading to the source.
What do Pivotal jobs pay?
Listed salaries for Pivotal roles on Migrate Mate range from about $90,000 to $220,000 per year as of July 16, 2026, with most postings at mid to senior level. Some roles list hourly contract rates. Exact pay is set by Pivotal and shown on each listing.
Does Pivotal hire entry-level?
Most of Pivotal's open roles on Migrate Mate are mid to senior level as of July 16, 2026. Entry-level openings are limited. Check individual Pivotal listings for stated experience requirements.
Where is Pivotal hiring?
Most Pivotal roles are based in Palo Alto, with some in Cambridge and Miami, and about 6% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.