Systems Director, Client Financial Services

Centerstone

Full-Time | Remote | Monday–Friday

Lead Revenue Cycle Excellence at Centerstone

Centerstone is seeking an experienced and strategic Systems Director, Client Financial Services to lead revenue cycle operations across our organization. This key leadership role oversees billing and client financial services functions, driving financial performance, optimizing revenue capture, ensuring regulatory compliance, and developing high-performing teams that support our mission of delivering accessible, quality care.

As a trusted partner to Revenue Cycle Management (RCM) and executive leadership, you'll help shape organizational strategy, improve operational efficiency, and ensure exceptional service for both our clients and internal stakeholders.

What You'll Do

Revenue Cycle Leadership & Strategy

• Provide system-wide leadership for billing and client financial services operations.
• Drive revenue cycle performance through effective reimbursement strategies, revenue optimization, and cash flow management.
• Monitor key performance metrics and implement initiatives that improve outcomes and operational efficiency.
• Partner with RCM leadership to establish annual quality, productivity, and performance goals.
• Support budgeting, forecasting, staffing plans, and revenue modeling activities.
• Identify and lead process improvement initiatives that enhance accuracy, efficiency, and financial performance.

Team Leadership & Development

• Recruit, develop, coach, and retain high-performing team members and leaders.
• Conduct performance reviews, provide ongoing feedback, and support professional growth.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Lead team communication efforts through regular meetings and transparent leadership practices.
• Ensure employees receive ongoing training, development, and continuing education opportunities.

Operational Excellence & Compliance

• Ensure compliance with all federal, state, payer, accreditation, and organizational requirements.
• Maintain alignment with company policies, procedures, and strategic objectives.
• Monitor departmental performance and implement corrective action plans when necessary.
• Provide oversight and guidance for complex billing issues and operational challenges.
• Support audits, quality improvement initiatives, and accreditation activities.

Executive Partnership

• Collaborate with executive and operational leaders on strategic initiatives and organization-wide projects.
• Coordinate cross-functional resources to support efficient and effective financial operations.
• Provide actionable insights and recommendations that improve revenue capture, operational efficiency, and overall organizational performance.

What We Offer

At Centerstone, we believe in supporting our employees so they can thrive both personally and professionally.

Benefits Include:

• 29 Days of Paid Time Off (PTO)
• Remote Work Opportunity
• HRSA Loan Repayment Eligibility (where applicable)
• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan with up to 5% Employer Match
• Company-Paid Basic Life Insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Employee Assistance Program (EAP)
• Employee Wellness Program
• Employee Discount Program
• Mileage Reimbursement (when applicable)

Education & Experience

Required

• Bachelor's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field.
• Minimum of 2 years of leadership experience in healthcare revenue cycle, billing, client financial services, or a related area.

Preferred

• Master's degree in Business, Healthcare Administration, Human Services, Psychology, or a related field.
• Additional leadership experience within healthcare billing, revenue cycle management, or client financial services.

What We're Looking For

Required Knowledge, Skills & Abilities

• Strong expertise in healthcare revenue cycle operations, patient accounts, insurance billing, and reimbursement processes.
• Knowledge of healthcare regulations, payer requirements, and revenue cycle best practices.
• Understanding of medical terminology, coding principles, and reimbursement methodologies.
• Proven ability to analyze operational performance and drive process improvement.
• Strong leadership, coaching, and team development skills.
• Excellent communication, relationship-building, and problem-solving abilities.
• Proficiency in Microsoft Office and other business systems.
• Ability to handle confidential and sensitive information with discretion.

Preferred Experience

• Experience leading multi-site or enterprise-wide revenue cycle operations.
• Background in behavioral health, community mental health, or healthcare organizations.
• Familiarity with Missouri Department of Mental Health regulations.

Leadership Expectations

Successful candidates will:

• Champion Centerstone's mission, vision, and strategic priorities.
• Lead teams through growth, change, and continuous improvement initiatives.
• Establish and execute departmental goals aligned with organizational objectives.
• Build strong partnerships and foster accountability across teams.
• Navigate complex employee and operational challenges with professionalism and respect.
• Promote innovation, efficiency, and operational excellence.
• Create an inclusive and supportive workplace where employees can thrive.

Why Centerstone?

At Centerstone, your work directly supports access to life-changing healthcare services. As the Systems Director, Client Financial Services, you'll play a critical role in strengthening revenue cycle operations that help sustain our mission and expand care to the communities we serve.