Prospect Schools Jobs Hiring Now

• Curiosity: Develop sound judgment and intellect by asking questions confidently and thinking critically

• Care: Support others by grounding every action in empathy while championing equity and inclusion
• Persistence: Grow and learn by solving problems with determination, creativity, and tenacity

• Passion: Succeed by approaching challenges with excitement, enthusiasm, and self-assurance
  Location: Central Office

Technology Support & Management

• Installs, maintains and supports Mac OS X Laptop/network hardware and software

• Identifies diagnoses and resolves Laptop/Network issues in a timely manner
• Moves/Add/Changes of IP Phones in an enterprise environment is preferred
• Able to consistently follow a workflow to properly resolve helpdesk tech-related issues and follow-up on service needs
• Able to operate in a self-managing tech support capacity for your assigned division
• Receive incoming tech support requests from faculty & staff and effectively troubleshoot issues, prioritizing for urgency and seeking outside support as needed
• Report resolutions or escalate issues that cannot be resolved within the resources of the help desk
• Customer service, regular communication with end-users
• Maintain proper documentation of issue-resolution results and techniques in ticketing system
• Collaborate effectively with managed service providers to achieve consistent and reliable network connectivity and equipment functionality, ensuring help desk tickets are placed as needed and quickly resolved

Asset Management

• Ensure proper use, reliability and safekeeping, and inventory tracking of BPCS technology assets (copiers, printers, computers, projectors, SmartBoards, etc.) - We use WASP Asset Tracking

• Advise on new technology purchases
• Assist in the maintenance of, use, and implementation of organization-wide information systems and platforms

• Set up, configure and distribute laptops to new staff, and ensure classrooms are properly equipped with appropriate technology at the start of/during each new year

Technology Integration

• Effectively communicate technical information to non-tech oriented colleagues

• Proactively find more and better ways to effectively integrate technology with the academic programming of our schools
• Encourage and support the use of technology to enhance learning
• Lead regular professional development with faculty and staff around technology use at BPCS

• Serve as Google account administrator to manage end-user accounts, groups, and site services

General

• Flexibility on traveling between school campuses is required

• Remains current and knowledgeable about emerging technologies that relate to BPCS's present and future needs and makes recommendations to management for potential improvements/projects. (ie. Virtual technologies, Cloud technologies, Wireless technologies, cost savings opportunities, etc)
• As part of a growing organization, contribute toward the development of standard operating procedures in all areas of influence, and continue to find new ways to improve quality and efficiency

• Assist with other duties as needed, and provide general support of the BPCS mission in whatever way possible

About You:

• JAMF - Casper engineering strongly preferred

• MAC enterprise experience required (at least 2 years in a heavy Mac desktop environment)
• Networking and Google apps expertise desired
• 2+ years working experience in a relevant field; experience in a school environment strongly preferred
• Tier 2 support experience preferred
• Strong communication, organizational, and prioritization skills
• Ability to develop and implement strong systems
• Consistent follow-through
• Able to independently advance work towards goals without significant oversight from manager

• Collaborative spirit and a team-oriented player

The salary range for this role starts at $71,000, then increases based on years of experience. Our salaries are set through a lens of equity, and based on an individual’s skills, education, and years of experience relevant to the role. At Prospect Schools we remain committed to providing competitive salaries.

• Medical, dental, and vision insurance
• Paid Time Off (PTO) or Paid Sick Time (PST) based on date of hire and hours worked per week
• 401(K) and Roth IRA with a 4% employer match with a 3-year vesting schedule
• Flexible spending accounts, including Transit Commuter Options, Health Care FSA and Dependent Care FSA options
• Ancillary insurance, including Basic Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance

• Employee Assistance Program with free expert support services to assist with a variety of life issues

EEO and ADA Statement:

Prospect Schools is an equal opportunity employer. We actively recruit, hire, and retain a diverse and inclusive staff. We do not discriminate on the basis of race, color, ancestry, national origin, religion, age, gender identity or expression, sexual orientation, disability, citizenship, marital status, pregnancy, veteran status, or any other status protected by applicable law.

Prospect Schools is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance you may contact us at: careers@prospectschools.org.