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Job Summary:

The Quality Control Supervisor is responsible for the overall quality of RTC products, ensuring business objectives are met by overseeing quality inspection activities and mitigating risk across in-process and finished goods. This role drives the implementation and continuous improvement of inspection protocols to ensure product conformity, proactively identifies risks, resolves non-conformities, and supports on-time, right-first-time delivery. Through direct leadership of the Quality Control Supervisor and cross-functional collaboration with Production, Supply Chain, and Project Management, the QC Manager plays a key role in protecting customer satisfaction, brand integrity, and operational excellence.

Responsibilities:

• Quality Control Leadership:
  • Maintain, update, and enforce quality control policies and procedures to ensure consistent quality products.
  • Oversee quality inspections and control processes throughout the manufacturing lifecycle to ensure products meet customer specifications, brand standards, and internal requirements.
  • Lead or support nonconforming investigations to identify root causes of defects, implement corrective and preventive actions, and verify effectiveness.
  • Ensure accurate and timely recording of quality and inspection results, records, and metrics.
  • Collaborate with and develop the Quality Control Supervisor to enhance leadership capabilities, execution efficiency and team performance.
  • Identify skill gaps, provide technical guidance, and support training for QC personnel and other cross-functional teams to elevate quality awareness.
• Continuous Improvement
  • Initiate and drive continuous improvement projects targeting efficiency, defect reduction, cost savings, or improved delivery performance.
  • Track, trend, and analyze quality performance data to proactively mitigate risks and improve product performance.
  • Partner with upstream teams to ensure quality requirements are integrated in the lifecycle.
  • Drive improvement initiatives to minimize quantity and financial impact of nonconforming product.
• Other duties assigned to support the overall quality and operational objectives.

Requirements:

• Bachelor’s degree in a STEM-related field preferred, or equivalent experience.
• Minimum 5 years of experience in quality control, preferably in POP (point of purchase) or manufacturing.
• Strong knowledge of quality control tools and methodologies, including the ability to read engineering prints, GD&T, and statistical analysis, is required.
• Proficiency in Microsoft Word and Excel required; experience maintaining data logs, reports, and metrics required.
• Experience managing a quality team or supervising direct reports is required; exposure to union staff is a plus.
• Hands-on experience with nonconformance investigations, root cause analysis, and corrective and preventive actions (CAPA) required.
• Demonstrated analytical, critical thinking, and problem-solving skills with exceptional attention to detail and a methodical approach to work.
• Experience in Metal fabrication and/or injection molding environments strongly preferred.
• Strong written and verbal communication skills with the ability to collaborate effectively across cross-functional teams. Bilingual proficiency in English and Spanish is a plus.
• Ability and willingness to support quality control operations across three facilities located within a 10-minute drive, ensuring consistent oversight and coordination.
• Must be 18 years or older.

About RTC

RTC masters the design and detail of retail, helping brands and retailers improve the shopping experience and grow their bottom line. We design retail programs and environments, execute them globally, and build products that improve retail performance. We provide our clients a cohesive brand experience, expanded retail presence, and consistently better results at a lower total cost. Learn more at http://www.rtc.com/ (http://www.rtc.com/).

Why should you consider a career at RTC?

Benefits

• Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level)
• Dental Insurance with two plan options (both PPO Plans)
• Benefit Value Advisor and Member Rewards (through Blue Cross Blue Shield)
• Flexible Spending for Health and/or Dependent Care
• Commuter Transit benefit
• 401(K) Plan with company match (we also offer a Roth option!)
• Life Insurance (we cover 3 times your salary - you can purchase more)
• Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability)
• 17 PTO Days (full year)
• 11 Paid Holidays
• Tuition Assistance

Perks

• Volunteer Time Off (VTO) plus company sponsored volunteer events

Wellness

• PTO is encouraged not only for vacations but mental health breaks.
• Fitness Center available at Romeoville for all Plant Associates.
• Discounts to eligible fitness centers for associates enrolled with Blue Cross.
• Preventative Care is covered at 100% (annual check-ups and screenings).
• Lactation rooms available for new mothers at both Rolling Meadows & Romeoville locations.
• Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered on insurance if the associate elects to go elsewhere.

Career Development & Training

We encourage your professional growth and development. We offer mentors with deep industry experience, and management who will assist you in defining and realizing your short and long-term career goals and a variety of opportunities for training and advancement.

The base salary range for this position is budgeted for $71,555-$110,193, with eligibility for an annual bonus. The actual base salary depends on various factors and could be above or below the range depending on the applicant's qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand. The full salary range for this role reflects this position's competitive labor market value and provides an opportunity to progress as associates grow and develop within the role. Bonuses are paid based on RTC’s financial results. Any payouts awarded in the first year of employment are pro-rated based on the start date. Program rules are subject to change at management’s discretion.

RTC is an equal-opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, religion or any other basis prohibited by law. RTC is in compliance with Child Labor Laws.

https://www.eeoc.gov/poster

Experience

Required

• 5 year(s): CAPA experience
• 5 year(s): Quality Control
• 5 year(s): Knowledge of quality control tools and methods

Education

Required

• Bachelors or better

Skills

Required

• Microsoft Office
• Excel Proficiency
• Engineering Drawings, blueprints, schematics
• ERP Systems
• Multitasking Skills
• Relationship building
• Supervisory experience

Behaviors

Required

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.