Shopmonkey Jobs Hiring Now
Shopmonkey is hiring for 5 open roles on Migrate Mate as of August 31, 2026, concentrated in sales and business strategy, with listed salaries up to about $130,000. Migrate Mate updates Shopmonkey's live openings daily. Shopmonkey is a cloud-based shop management software company that builds tools for auto repair businesses, including workflow, invoicing, and customer communication features.
Find Shopmonkey JobsOverview
Shopmonkey hiring data on Migrate Mate, as of August 31, 2026.
- Open jobs
- 5
- Top team
- Sales
- Seniority
- Manager level or above
- Work type
- 80% remote or hybrid
- Top location
- San Jose
- Salary range
- $70,000–$130,000
Listed salaries for Shopmonkey roles on Migrate Mate range from about $70,000 to $130,000 per year across 5 open roles, as of August 31, 2026.
Open Roles at Shopmonkey
Showing 5 of 5+ Shopmonkey jobs
We are seeking a dynamic and experienced Senior Manager of Customer Success to lead our Mid-Market and Enterprise Segments of the Customer Success team. This role will focus on driving customer retention, adoption, and expansion. The ideal candidate is passionate about customer experience, adept at managing an Enterprise customer base, and experienced in optimizing team performance through data-driven insights and strategic initiatives.
What you will do:
- Lead and mentor a team of MM and Enterprise Customer Success Managers (CSMs).
- Establish clear KPIs, target account health metrics, and growth objectives for your team.
- Accountable for driving Net Retention Rate (NRR), reducing logo churn, and identifying expansion opportunities alongside the Sales/Account Executive team.
- Collaborate with Sales leaders, Product Managers, and Support leaders to ensure a seamless customer journey and provide a positive customer experience.
- Leverage data and analytics to track team performance, customer health, and engagement strategies.
- Develop and refine CSM playbooks for onboarding, account reviews, risk mitigation, and expansion tailored to multi-shop operators.
- Partner closely with Product and Engineering teams to voice the unique workflow needs of large automotive repair operations.
Prepare a 30, 60, 90-day plan outlining key milestones, strategies, and goals for onboarding and team development.
We are looking for people who have:
- 5+ years in B2B SaaS Customer Success, with at least 2+ years in a people management role overseeing Mid-Market or Enterprise accounts.
- Proven ability to build, mentor, and scale high-performing teams.
- Excellent communication and relationship-building skills.
- Proven ability to leverage customer health scores, usage metrics, and retention data to proactively manage risk.
- Experience in automotive tech, field service management, POS, inventory management, or Vertical SaaS is strongly preferred.
- Exceptional verbal, written, and executive presentation skills.
In the United States the range is typically an OTE of $150,000 to $180,000 + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
Why Shopmonkey?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.
Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.
Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.
In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
We are seeking a dynamic and experienced Senior Manager of Customer Success to lead our Mid-Market and Enterprise Segments of the Customer Success team. This role will focus on driving customer retention, adoption, and expansion. The ideal candidate is passionate about customer experience, adept at managing an Enterprise customer base, and experienced in optimizing team performance through data-driven insights and strategic initiatives.
What you will do:
- Lead and mentor a team of MM and Enterprise Customer Success Managers (CSMs).
- Establish clear KPIs, target account health metrics, and growth objectives for your team.
- Accountable for driving Net Retention Rate (NRR), reducing logo churn, and identifying expansion opportunities alongside the Sales/Account Executive team.
- Collaborate with Sales leaders, Product Managers, and Support leaders to ensure a seamless customer journey and provide a positive customer experience.
- Leverage data and analytics to track team performance, customer health, and engagement strategies.
- Develop and refine CSM playbooks for onboarding, account reviews, risk mitigation, and expansion tailored to multi-shop operators.
- Partner closely with Product and Engineering teams to voice the unique workflow needs of large automotive repair operations.
Prepare a 30, 60, 90-day plan outlining key milestones, strategies, and goals for onboarding and team development.
We are looking for people who have:
- 5+ years in B2B SaaS Customer Success, with at least 2+ years in a people management role overseeing Mid-Market or Enterprise accounts.
- Proven ability to build, mentor, and scale high-performing teams.
- Excellent communication and relationship-building skills.
- Proven ability to leverage customer health scores, usage metrics, and retention data to proactively manage risk.
- Experience in automotive tech, field service management, POS, inventory management, or Vertical SaaS is strongly preferred.
- Exceptional verbal, written, and executive presentation skills.
In the United States the range is typically an OTE of $150,000 to $180,000 + equity + benefits. The range provided is Shopmonkey's reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
Why Shopmonkey?
Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:
Health & Wellness
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
✈️ Time Off
- 11 paid holidays
- Flexible time off - take the time off you need!
Giving Back
- Matching donations for approved charitable organizations
- Group volunteer efforts
Check out our founder's story, life page, or hear from real employees about what it's like to work at Shopmonkey.
Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.
About the Industry
The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.
About Shopmonkey
Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.
Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.
In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.
Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain '@Shopmonkey.io'. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey's Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Job Roles at Shopmonkey
Working at Shopmonkey
Shopmonkey's 5 open roles are manager level or above, and about 80% are remote or hybrid. The most active teams are sales, business strategy, and marketing. Shopmonkey builds shop management software for the automotive repair industry, providing tools that help repair shops run their day-to-day operations, manage customer relationships, and process payments. The company operates in the technology and software sector and serves independent and multi-location auto repair businesses. Most Shopmonkey roles are based in San Jose, with some in San Francisco and San Francisco Bay Area.
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Browse jobs by roleShopmonkey Jobs: Frequently Asked Questions
How many jobs is Shopmonkey hiring for right now?
Shopmonkey is hiring for 5 open roles on Migrate Mate as of August 31, 2026, updated daily, concentrated in sales and business strategy. Roles span product management, sales, and customer success functions. Migrate Mate pulls the latest postings directly so the count reflects what is actively open.
What kinds of roles does Shopmonkey hire for?
The most active teams are sales, business strategy, and marketing. Shopmonkey's open positions cover product management, sales development, customer success, account management, and content and SEO functions. Most postings are manager level or above, so candidates with relevant professional experience in software or SaaS environments are well positioned to apply.
Are Shopmonkey jobs remote or in-person?
Mostly remote. About 80% of Shopmonkey's open roles on Migrate Mate are remote or hybrid as of August 31, 2026, with the rest based in San Jose. Each Shopmonkey listing shows its work location so you can filter before applying.
How do I apply to a job at Shopmonkey?
Find a Shopmonkey role on Migrate Mate, then follow the listing through to Shopmonkey's own careers page to submit your application. Shopmonkey manages its own hiring process, including screening, interviews, and offers. Migrate Mate keeps the listings current so you can browse what is actively open before clicking through.
What do Shopmonkey jobs pay?
Listed salaries for Shopmonkey roles on Migrate Mate range from about $70,000 to $130,000 per year as of August 31, 2026, with most postings at manager level or above. Exact pay is set by Shopmonkey and shown on each listing.
Does Shopmonkey hire entry-level?
Most of Shopmonkey's open roles on Migrate Mate are manager level or above as of August 31, 2026. Entry-level openings are limited. Check individual Shopmonkey listings for stated experience requirements.
Where is Shopmonkey hiring?
Most Shopmonkey roles are based in San Jose, with some in San Francisco and San Francisco Bay Area, and about 80% offer remote or hybrid work as of August 31, 2026. Migrate Mate shows the location on each listing.