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Responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by installing, servicing, programming, configuring, dismantling, and trouble-shooting existing security and site automation solutions.

Installation Technician:

• Drives customer loyalty by exceeding customer’s expectations through the system service and maintenance process and meeting customer commitments.
• Meets customer commitments by arriving within estimated time of arrival.
• Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follows and completes required processes of wired and wireless technology and connection procedures.
• Tests and validates system signals/communication with central monitoring to properly establish service.
• Demonstrates the operation and functionality of all provided services to the customer by explaining the proper operation of the technology and services.
• Assists customer with security and technology enhancements by effectively identifying additional areas of opportunities and offers solution enhancements or alternatives to increase customer satisfaction. Suggests innovative and additional solutions to customer to fulfill their security and site automation needs.

Additional Job Duties:

• Assume responsibility for and accurately report and manage equipment inventory levels.
• Completes pre-requisite and ongoing safety requirements and courses, technical standards, and any other applicable training.
• Follows safety standards and reports safety concerns in a timely manner.
• Collects all necessary payments and signatures from customers in accurate and timely manner.
• Other job duties as assigned.

Physical Demands:

• Ability to climb and descend a ladder up to 10 feet.
• Ability to climb stairs.
• Ability to lift and move up to 50 pounds.

Work Environment:

• Ability to work in confined spaces and construction environments.

Knowledge/Skills/Abilities:

• Ability to understand and apply codes, rules, standards and requirements to meet specifications.
• Ability to work under general supervision and independently at multiple customer sites on a daily basis and interpret and design system layout to meet the customer needs.
• Demonstrates mechanical and technical aptitude according to job level.
• Ability to operate hand and power tools.
• Assumes responsibility for company issued assets (i.e., inventory, etc.).
• Basic mathematical aptitude to perform routine calculations.
• Basic knowledge of mobile technology and data devices for communication.
• Communication skills including verbal and written skills.
• Ability to meet minimum company performance standards for productivity, quality, and safety & security enhancements.
• Ability to logically solve basic to moderately difficult problems with effective solutions and demonstrates troubleshooting techniques.
• Ability to provide outstanding customer service and establish relationships with customers by gaining their trust. Ability to relate well to all types of customers, builds appropriate rapport, and demonstrates diplomacy and tact.
• Ability to diffuse high tension situations while maintaining professionalism at all times.
• Some technical school training highly preferred.
• Prior experience with providing services to electrical systems highly preferred.

Minimum Job Requirements:

• High school diploma or equivalent.
• Current valid State Driver’s License.
• Certifications and licensing where required, as specified by local Management.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Work Location: In person