SmartRent Jobs Hiring Now
SmartRent is hiring for 18 open roles on Migrate Mate as of July 15, 2026, concentrated in account management and sales. Migrate Mate updates SmartRent's live openings daily. SmartRent is a smart home technology company that provides enterprise-grade property automation software and hardware solutions for residential property managers and renters.
Find SmartRent JobsOverview
SmartRent hiring data on Migrate Mate, as of July 15, 2026.
- Open jobs
- 18
- Top team
- Account Management
- Seniority
- Manager level or above
- Work type
- 28% remote or hybrid
- Top location
- Phoenix
Open Roles at SmartRent
Showing 18 of 18+ SmartRent jobs
Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
Job Description
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for leading diverse teams across the US as well as offshore in India, managing both direct and indirect customer interactions. The Director guides a team of Managers, Supervisors and their respective agent teams to deliver exceptional customer experiences for residents and property managers using the company's products and software. By driving strategic planning, analyzing performance metrics, and fostering cross-functional collaboration, the Director ensures the department's continued success and growth while maintaining high customer satisfaction. Lastly, this is a hybrid role based out of our Scottsdale, AZ headquarters.
Responsibilities
Strategic Leadership:
- Develop and execute a comprehensive strategy for the Customer Support department to align with company goals.
- Establish long-term initiatives to enhance customer service quality and efficiency.
- Collaborate with executive leadership to ensure department objectives support organizational priorities.
- Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting.
Department Oversight:
- Supervise the performance of all Customer Service Managers and their teams, ensuring operational excellence.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high standards of service.
- Analyze performance data to identify trends, challenges, and opportunities for improvement.
Cross-Functional Collaboration:
- Partner with teams across the company such as Product, Engineering, and Account Management to provide seamless customer support.
- Represent the Customer Support department in organizational projects, advocating for customer-centric solutions.
Performance Management:
- Conduct regular performance reviews with Managers, offering constructive feedback and development opportunities.
- Set performance benchmarks and accountability measures across the department.
- Recognize outstanding achievements while addressing areas for improvement.
Escalation Management.
- Act as the final escalation point for complex or high-priority issues.
- Ensure swift, effective resolutions to the escalated cases while maintaining customer satisfaction.
Process Improvement:
- Design and implement standardized policies and procedures to optimize support operations.
- Drive continuous process improvement initiatives and ensure successful adoption across teams.
- Stay informed of industry trends and integrate relevant best practices into department strategies.
Training and Development:
- Oversee training programs to ensure staff are equipped with the necessary skills and knowledge.
- Foster a culture of continuous learning, growth, and professional development.
Reporting and Communication:
- Provide regular updates on departmental performance, achievements, and challenges to senior leadership.
- Deliver actionable insights and recommendations to support organizational decision-making.
Additional Responsibilities:
- Set and direct division goals and objectives.
- Manage multiple complex projects and programs effectively.
- Develop and administer a comprehensive division budget.
- Analyze complex problems and achieve resolution.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships.
Required Qualifications
- Bachelor's degree in Business, Communication, Management, or Information Technology (IT) or related field with six (6) years related experience in customer service management or customer service supervisory roles OR
- Associates degree in Business, Communication, Management, or Information Technology (IT) or related field with eight (8) years related experience in customer service management or customer service supervisory roles.
- Proven track record of managing large, diverse teams in call center environments and achieving departmental success.
- Experience managing outsourced/offshore customer service vendor relationships, including SLA management, quality assurance, and performance reporting.
- Strong leadership, team management, and interpersonal communication skills.
- Strategic planning and analytical expertise with a results-oriented mindset.
- Proficiency with customer support tools and software (i.e. CRMs, workforce management, and QA tools)
- Excellent problem-solving and decision-making capabilities.
- Experience with Intercom is a plus, demonstrating the ability to optimize customer support workflows and leverage technology for improved service delivery.
#LI-Hybrid
We Put Our Employees First
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
You'll fit right in if you:
Do the hard work and go out of your way to deliver excellence
Own outcomes and learn from your mistakes
Are a collaborative and supportive team player—win or lose, you lift others up
Value authenticity, diverse perspectives, and inclusion in the workplace
Have a passion for smart tech and the real estate industry
Privacy Policy
Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
Job Description
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for leading diverse teams across the US as well as offshore in India, managing both direct and indirect customer interactions. The Director guides a team of Managers, Supervisors and their respective agent teams to deliver exceptional customer experiences for residents and property managers using the company's products and software. By driving strategic planning, analyzing performance metrics, and fostering cross-functional collaboration, the Director ensures the department's continued success and growth while maintaining high customer satisfaction. Lastly, this is a hybrid role based out of our Scottsdale, AZ headquarters.
Responsibilities
Strategic Leadership:
- Develop and execute a comprehensive strategy for the Customer Support department to align with company goals.
- Establish long-term initiatives to enhance customer service quality and efficiency.
- Collaborate with executive leadership to ensure department objectives support organizational priorities.
- Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting.
Department Oversight:
- Supervise the performance of all Customer Service Managers and their teams, ensuring operational excellence.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high standards of service.
- Analyze performance data to identify trends, challenges, and opportunities for improvement.
Cross-Functional Collaboration:
- Partner with teams across the company such as Product, Engineering, and Account Management to provide seamless customer support.
- Represent the Customer Support department in organizational projects, advocating for customer-centric solutions.
Performance Management:
- Conduct regular performance reviews with Managers, offering constructive feedback and development opportunities.
- Set performance benchmarks and accountability measures across the department.
- Recognize outstanding achievements while addressing areas for improvement.
Escalation Management.
- Act as the final escalation point for complex or high-priority issues.
- Ensure swift, effective resolutions to the escalated cases while maintaining customer satisfaction.
Process Improvement:
- Design and implement standardized policies and procedures to optimize support operations.
- Drive continuous process improvement initiatives and ensure successful adoption across teams.
- Stay informed of industry trends and integrate relevant best practices into department strategies.
Training and Development:
- Oversee training programs to ensure staff are equipped with the necessary skills and knowledge.
- Foster a culture of continuous learning, growth, and professional development.
Reporting and Communication:
- Provide regular updates on departmental performance, achievements, and challenges to senior leadership.
- Deliver actionable insights and recommendations to support organizational decision-making.
Additional Responsibilities:
- Set and direct division goals and objectives.
- Manage multiple complex projects and programs effectively.
- Develop and administer a comprehensive division budget.
- Analyze complex problems and achieve resolution.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships.
Required Qualifications
- Bachelor's degree in Business, Communication, Management, or Information Technology (IT) or related field with six (6) years related experience in customer service management or customer service supervisory roles OR
- Associates degree in Business, Communication, Management, or Information Technology (IT) or related field with eight (8) years related experience in customer service management or customer service supervisory roles.
- Proven track record of managing large, diverse teams in call center environments and achieving departmental success.
- Experience managing outsourced/offshore customer service vendor relationships, including SLA management, quality assurance, and performance reporting.
- Strong leadership, team management, and interpersonal communication skills.
- Strategic planning and analytical expertise with a results-oriented mindset.
- Proficiency with customer support tools and software (i.e. CRMs, workforce management, and QA tools)
- Excellent problem-solving and decision-making capabilities.
- Experience with Intercom is a plus, demonstrating the ability to optimize customer support workflows and leverage technology for improved service delivery.
#LI-Hybrid
We Put Our Employees First
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
You'll fit right in if you:
Do the hard work and go out of your way to deliver excellence
Own outcomes and learn from your mistakes
Are a collaborative and supportive team player—win or lose, you lift others up
Value authenticity, diverse perspectives, and inclusion in the workplace
Have a passion for smart tech and the real estate industry
Privacy Policy
Job Roles at SmartRent
Working at SmartRent
SmartRent's 18 open roles are manager level or above, and about 28% are remote or hybrid. The most active teams are account management, sales, and business operations. SmartRent builds smart home automation technology for the residential real estate industry, offering software platforms and connected devices that property managers use to manage access, energy, and maintenance across apartment communities. Most SmartRent roles are based in Phoenix, with some in Chicago and Seattle.
Explore more roles by function
Browse thousands of live openings across engineering, sales, product, and more, and apply in just a few clicks.
Browse jobs by roleSmartRent Jobs: Frequently Asked Questions
How many jobs is SmartRent hiring for right now?
SmartRent is hiring for 18 open roles on Migrate Mate as of July 15, 2026, updated daily, concentrated in account management and sales. Open positions span technology, sales, operations, and corporate functions, with roles ranging from individual contributors to executive leadership.
What kinds of roles does SmartRent hire for?
The most active teams are account management, sales, and business operations. SmartRent hires across software engineering, information technology, sales, customer service, compliance, finance, and security functions. The sample of current postings includes director-level and senior individual contributor roles in areas such as site reliability engineering, application security, digital growth, and national sales. Most postings are manager level or above.
Are SmartRent jobs remote or in-person?
A mix of remote and on-site. About 28% of SmartRent's open roles on Migrate Mate are remote or hybrid as of July 15, 2026, with the rest based in Phoenix. Each SmartRent listing shows its work location so you can filter before applying.
How do I apply to a job at SmartRent?
Find a SmartRent role on Migrate Mate, then follow the listing directly to SmartRent's own careers page to submit your application. SmartRent manages its own hiring process, including screening, interviews, and offers. Migrate Mate keeps SmartRent's listings current so you can browse what is actively open before clicking through.
Does SmartRent hire entry-level?
Most of SmartRent's open roles on Migrate Mate are manager level or above as of July 15, 2026. Entry-level openings are limited. Check individual SmartRent listings for stated experience requirements.
Where is SmartRent hiring?
Most SmartRent roles are based in Phoenix, with some in Chicago and Seattle, and about 28% offer remote or hybrid work as of July 15, 2026. Migrate Mate shows the location on each listing.