Socket Telecom Jobs Hiring Now
Socket Telecom is hiring for 22 open roles on Migrate Mate as of August 31, 2026, concentrated in business development and maintenance & repair. Migrate Mate updates Socket Telecom's live openings daily. Socket Telecom is a regional telecommunications provider offering internet, phone, and related connectivity services to residential and business customers across the Midwest.
Find Socket Telecom JobsOverview
Socket Telecom hiring data on Migrate Mate, as of August 31, 2026.
- Open jobs
- 22
- Top team
- Business Development
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Columbia
Open Roles at Socket Telecom
Showing 22 of 22+ Socket Telecom jobs
Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!
A Day in the Life
The Customer Service Manager is responsible for leading and developing the customer service team to deliver exceptional customer experience to residential and business fiber internet subscribers. This position oversees daily customer support operations, ensures service quality standards are met, resolves escalated customer issues, and implements strategies to improve customer satisfaction, retention, and operational efficiency.
The ideal candidate possesses strong leadership skills, knowledge of the telecommunications industry, and a passion for delivering outstanding customer service in a fast-paced environment.
What You’ll Do
Key responsibilities include:
Leadership & Team Management
- Lead, coach, and develop a team of customer service representatives and supervisors.
- Establish performance goals and key performance indicators (KPIs) for the customer service department.
- Conduct regular performance evaluations, coaching sessions, and employee development activities.
- Foster a positive, customer-focused culture emphasizing accountability and continuous improvement.
- Utilize QueSee software to manage customer experience and process development
Customer Experience
- Ensure timely and professional handling of customer inquiries via phone, email, chat, and social media.
- Monitor customer interactions to maintain high service quality standards.
- Resolve escalated customer complaints and complex service issues.
- Develop and implement customer satisfaction improvement initiatives.
- Analyze customer feedback and identify opportunities to enhance the customer experience.
Operational Management
- Oversee daily customer service operations and workflow management.
- Track and report on departmental metrics, including:
o Customer Satisfaction (CSAT)
o Net Promoter Score (NPS)
o First Call Resolution (FCR)
o Customer Retention
o Average Handle Time (AHT)
o Service Level Agreements (SLAs)
o Restoration/Damage Claim Ticket Resolution (Time to Restore)
- Create and maintain customer service policies, procedures, and training materials.
- Collaborate with technical support, network operations, sales, construction and field service teams to resolve customer issues efficiently.
- Identify process improvements that increase productivity and reduce customer effort.
Telecommunications & Fiber Service Support
- Maintain knowledge of fiber internet products, service plans, installation processes, billing practices, and network-related issues.
- Support customer communications regarding outages, service interruptions, maintenance activities, and service enhancements.
- Work closely with network and field operations teams to coordinate customer communications during service-impacting events.
- Ensure compliance with company policies and telecommunications industry standards.
Reporting & Continuous Improvement
- Prepare and present regular departmental performance reports to leadership.
- Analyze trends in customer contacts, service issues, and team performance.
- Recommend technology, training, and process improvements that enhance customer satisfaction and operational efficiency.
- Assist with implementation of customer service platforms, CRM systems, and quality assurance programs.
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
- Strong leadership, coaching, and team-building skills.
- Excellent verbal and written communication abilities.
- Strong problem-solving and conflict-resolution skills.
- Knowledge of customer service best practices and performance management.
- Familiarity with CRM systems, call center software, and reporting tools.
- Ability to analyze performance metrics and implement improvement strategies.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office 365 applications.
- Ability to sit for extended periods while working at a computer.
- Occasional travel to company offices, training events, or community functions.
- Ability to perform duties in a standard office environment.
What Will Help You Stand Out
Preferred Qualifications:
- 5+ years of customer service experience.
- 3+ years of leadership or management experience.
- Experience in telecommunications, internet service providers (ISP), fiber broadband, cable, or related industries preferred.
- Experience managing customer support teams in a fast-paced environment.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Customer Retention Rate
- First Contact Resolution (FCR)
- Service Delivery Indicators
- Service Level Achievement
- Employee Engagement and Retention
- Escalation Resolution Rate
Desired Attributes
A successful Customer Service Manager consistently delivers exceptional customer experiences, develops a high-performing customer service team, improves customer retention, maintains strong departmental performance metrics, and collaborates effectively across the organization to support growth and operational excellence.
Why Join Socket Fiber?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
A few of the key ways we strive to make employees feel valued include:
- Competitive pay + bonus potential or performance-based commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free fiber service (if available in your area)
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity
Our Core Values
- Respect: Toward all customers, communities, property, and coworkers.
- Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
- Transparency: In our commitments, service experiences, and business relationships.
- Progress: Growth is proof of our dedication to improving lives and communities.
- Winning: Every conversation is a chance to gain a customer for life.
Ready to Apply?
If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.
This employer uses E-Verify.
Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!
A Day in the Life
The Customer Service Manager is responsible for leading and developing the customer service team to deliver exceptional customer experience to residential and business fiber internet subscribers. This position oversees daily customer support operations, ensures service quality standards are met, resolves escalated customer issues, and implements strategies to improve customer satisfaction, retention, and operational efficiency.
The ideal candidate possesses strong leadership skills, knowledge of the telecommunications industry, and a passion for delivering outstanding customer service in a fast-paced environment.
What You’ll Do
Key responsibilities include:
Leadership & Team Management
- Lead, coach, and develop a team of customer service representatives and supervisors.
- Establish performance goals and key performance indicators (KPIs) for the customer service department.
- Conduct regular performance evaluations, coaching sessions, and employee development activities.
- Foster a positive, customer-focused culture emphasizing accountability and continuous improvement.
- Utilize QueSee software to manage customer experience and process development
Customer Experience
- Ensure timely and professional handling of customer inquiries via phone, email, chat, and social media.
- Monitor customer interactions to maintain high service quality standards.
- Resolve escalated customer complaints and complex service issues.
- Develop and implement customer satisfaction improvement initiatives.
- Analyze customer feedback and identify opportunities to enhance the customer experience.
Operational Management
- Oversee daily customer service operations and workflow management.
- Track and report on departmental metrics, including:
o Customer Satisfaction (CSAT)
o Net Promoter Score (NPS)
o First Call Resolution (FCR)
o Customer Retention
o Average Handle Time (AHT)
o Service Level Agreements (SLAs)
o Restoration/Damage Claim Ticket Resolution (Time to Restore)
- Create and maintain customer service policies, procedures, and training materials.
- Collaborate with technical support, network operations, sales, construction and field service teams to resolve customer issues efficiently.
- Identify process improvements that increase productivity and reduce customer effort.
Telecommunications & Fiber Service Support
- Maintain knowledge of fiber internet products, service plans, installation processes, billing practices, and network-related issues.
- Support customer communications regarding outages, service interruptions, maintenance activities, and service enhancements.
- Work closely with network and field operations teams to coordinate customer communications during service-impacting events.
- Ensure compliance with company policies and telecommunications industry standards.
Reporting & Continuous Improvement
- Prepare and present regular departmental performance reports to leadership.
- Analyze trends in customer contacts, service issues, and team performance.
- Recommend technology, training, and process improvements that enhance customer satisfaction and operational efficiency.
- Assist with implementation of customer service platforms, CRM systems, and quality assurance programs.
What We’re Looking For
To be considered for this role, you'll need the following required qualifications:
- Strong leadership, coaching, and team-building skills.
- Excellent verbal and written communication abilities.
- Strong problem-solving and conflict-resolution skills.
- Knowledge of customer service best practices and performance management.
- Familiarity with CRM systems, call center software, and reporting tools.
- Ability to analyze performance metrics and implement improvement strategies.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office 365 applications.
- Ability to sit for extended periods while working at a computer.
- Occasional travel to company offices, training events, or community functions.
- Ability to perform duties in a standard office environment.
What Will Help You Stand Out
Preferred Qualifications:
- 5+ years of customer service experience.
- 3+ years of leadership or management experience.
- Experience in telecommunications, internet service providers (ISP), fiber broadband, cable, or related industries preferred.
- Experience managing customer support teams in a fast-paced environment.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Customer Retention Rate
- First Contact Resolution (FCR)
- Service Delivery Indicators
- Service Level Achievement
- Employee Engagement and Retention
- Escalation Resolution Rate
Desired Attributes
A successful Customer Service Manager consistently delivers exceptional customer experiences, develops a high-performing customer service team, improves customer retention, maintains strong departmental performance metrics, and collaborates effectively across the organization to support growth and operational excellence.
Why Join Socket Fiber?
At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized.
A few of the key ways we strive to make employees feel valued include:
- Competitive pay + bonus potential or performance-based commission
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free fiber service (if available in your area)
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity
Our Core Values
- Respect: Toward all customers, communities, property, and coworkers.
- Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates.
- Transparency: In our commitments, service experiences, and business relationships.
- Progress: Growth is proof of our dedication to improving lives and communities.
- Winning: Every conversation is a chance to gain a customer for life.
Ready to Apply?
If you’re ready to make an impact and grow your career with Socket Fiber, we’d love to hear from you. Apply today!
This role is not eligible for Visa sponsorship.
This role is not eligible for relocation.
Salary and benefits commensurate with experience.
Equal Opportunity Employer.
This employer uses E-Verify.
Job Roles at Socket Telecom
Working at Socket Telecom
Socket Telecom's 22 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are business development, maintenance & repair, and account management. Socket Telecom is a regional telecommunications provider that delivers internet, voice, and connectivity solutions to homes and businesses. The company operates across construction, field services, sales, and customer support functions, with roles spanning hands-on technical work, account management, project coordination, and community relations. Most Socket Telecom roles are based in Columbia, with some in Memphis and Cuba.
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Browse jobs by roleSocket Telecom Jobs: Frequently Asked Questions
How many jobs is Socket Telecom hiring for right now?
Socket Telecom is hiring for 22 open roles on Migrate Mate as of August 31, 2026, updated daily, concentrated in business development and maintenance & repair. Positions span field services, construction, sales, and customer support across its service territory. Migrate Mate reflects Socket Telecom's current postings so job seekers always see the latest available openings.
What kinds of roles does Socket Telecom hire for?
The most active teams are business development, maintenance & repair, and account management. Socket Telecom hires across technical field services, fiber and mainline construction, territory and business sales, project coordination, and customer-facing retail and support roles. The company also recruits for community relations and construction supervision. Most postings are across all levels, covering both hands-on trade work and professional business functions.
Are Socket Telecom jobs remote or in-person?
Mostly on-site. About 0% of Socket Telecom's open roles on Migrate Mate are remote or hybrid as of August 31, 2026, with the rest based in Columbia. Each Socket Telecom listing shows its work location so you can filter before applying.
How do I apply to a job at Socket Telecom?
Find a Socket Telecom role on Migrate Mate, then follow the listing through to Socket Telecom's own application portal to submit your materials directly. Socket Telecom manages its own hiring process, including screening and interviews. Migrate Mate keeps the listings current so the role you click through to is active at that moment.
Does Socket Telecom hire entry-level?
Most of Socket Telecom's open roles on Migrate Mate are across all levels as of August 31, 2026. Check individual Socket Telecom listings for stated experience requirements.
Where is Socket Telecom hiring?
Most Socket Telecom roles are based in Columbia, with some in Memphis and Cuba, and about 0% offer remote or hybrid work as of August 31, 2026. Migrate Mate shows the location on each listing.