Solutions Management Group Jobs Hiring Now
Solutions Management Group is hiring for 8 open roles on Migrate Mate as of July 16, 2026, concentrated in data analytics and business analyst. Migrate Mate updates Solutions Management Group's live openings daily. Solutions Management Group is a regional technology services and IT support company serving businesses across Iowa.
Find Solutions Management Group JobsOverview
Solutions Management Group hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 8
- Top team
- Data Analytics
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Davenport
Open Roles at Solutions Management Group
Showing 8 of 8+ Solutions Management Group jobs
Company History:
Since 1995, Solutions Management Group (SMG), one of the Quad-Cities’ largest locally owned technology services company, has been delivering complete office solutions to clients backed by the highest quality vendors in the industry.
Originally a Xerox sales agency, SMG has since transformed into a managed print services vendor and is experiencing much success as the first to perfect the model. SMG also automates workflows with the use of the DocuWare software. Automating workflows help companies go paperless, which, in turn, significantly reduces expenses and increases revenue and competitive edge.
SMG partnerships include companies such as Ricoh, Xerox, DocuWare, Print Audit and Moline-based Rouse Consulting Group.
We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.
Job Purpose
The Customer Support Technician provides direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS) at Eastern Iowa Community College. This includes all equipment from the network’s edge to the end user and encompasses a wide range of computer and audio/visual peripherals including, but not limited to, projectors, displays, document cameras, audio amplification and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems.
The Customer Support Technician will document solutions and to work closely with the Customer Services Support Team, the Service Desk, and the System Administrators to efficiently resolve issues.
Primary Job Responsibilities
- Provides excellent customer service to all Eastern Iowa Community College staff and students
- Install, supports, and repairs College computers, peripherals, software, and educational technology equipment
- Interfaces effectively, efficiently, and professionally with end users to resolve issues related to effective use of technology
- Travels to on-campus and off-campus facilities for installation, demonstration, maintenance and repair of equipment
- Observes and reports equipment performance deficiencies
- Promotes self-service and coaches end users to use self-service when remote or desk side visit could have been avoided
- Provides on-going operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems.
- Provides set-up, operation and teardown of AV support for miscellaneous college events
Qualifications
- Employee must be able to execute strong customer service skills
- Associates Degree or Certificate/Diploma in computer science or related field
- One to three years of recognized success in Desktop Support, Audio/Visual Support, educational technology, or a related field
- Computer knowledge: Microsoft Word, Power Point and Excel, MAC operating system, and Adobe Flash Media Live
Preferred Education/Experience
- Comp TIA A+ Certification
- InfoComm CTS Certified Technology Specialist
- Three to Five years of recognized success in Desktop Support, Audio/Visual Support, or a related field
- Experience supporting Higher Education
- Valid driver’s license
Benefits
- Health, Dental, and Vision insurance
- Paid premiums for Short Term Disability/Long Term Disability Insurance
- Paid $10,000 Life Insurance policy
- Section 125 Flex Spending Account
- 401(K) Retirement Plan
- Vacation Pay
- Paid Time Off
- Holiday Pay
- Employee Assistance Program
Solutions Management Group is an Equal Opportunity Employer
#hc235885
Company History:
Since 1995, Solutions Management Group (SMG), one of the Quad-Cities’ largest locally owned technology services company, has been delivering complete office solutions to clients backed by the highest quality vendors in the industry.
Originally a Xerox sales agency, SMG has since transformed into a managed print services vendor and is experiencing much success as the first to perfect the model. SMG also automates workflows with the use of the DocuWare software. Automating workflows help companies go paperless, which, in turn, significantly reduces expenses and increases revenue and competitive edge.
SMG partnerships include companies such as Ricoh, Xerox, DocuWare, Print Audit and Moline-based Rouse Consulting Group.
We believe that each employee contributes to Solutions Management Group’s growth and success. We hope you will take pride in being a member of our team.
Job Purpose
The Customer Support Technician provides direct support of computers, peripheral equipment, software, and converged educational technology through the Customer Support Services Team (CSS) at Eastern Iowa Community College. This includes all equipment from the network’s edge to the end user and encompasses a wide range of computer and audio/visual peripherals including, but not limited to, projectors, displays, document cameras, audio amplification and similar equipment. The position provides operational support and incident resolution for both individual components and systems and works closely with end-users to solve both technical and operational problems.
The Customer Support Technician will document solutions and to work closely with the Customer Services Support Team, the Service Desk, and the System Administrators to efficiently resolve issues.
Primary Job Responsibilities
- Provides excellent customer service to all Eastern Iowa Community College staff and students
- Install, supports, and repairs College computers, peripherals, software, and educational technology equipment
- Interfaces effectively, efficiently, and professionally with end users to resolve issues related to effective use of technology
- Travels to on-campus and off-campus facilities for installation, demonstration, maintenance and repair of equipment
- Observes and reports equipment performance deficiencies
- Promotes self-service and coaches end users to use self-service when remote or desk side visit could have been avoided
- Provides on-going operational training to end-users with hands-on training and/or writing technical support documentation for installed classroom systems.
- Provides set-up, operation and teardown of AV support for miscellaneous college events
Qualifications
- Employee must be able to execute strong customer service skills
- Associates Degree or Certificate/Diploma in computer science or related field
- One to three years of recognized success in Desktop Support, Audio/Visual Support, educational technology, or a related field
- Computer knowledge: Microsoft Word, Power Point and Excel, MAC operating system, and Adobe Flash Media Live
Preferred Education/Experience
- Comp TIA A+ Certification
- InfoComm CTS Certified Technology Specialist
- Three to Five years of recognized success in Desktop Support, Audio/Visual Support, or a related field
- Experience supporting Higher Education
- Valid driver’s license
Benefits
- Health, Dental, and Vision insurance
- Paid premiums for Short Term Disability/Long Term Disability Insurance
- Paid $10,000 Life Insurance policy
- Section 125 Flex Spending Account
- 401(K) Retirement Plan
- Vacation Pay
- Paid Time Off
- Holiday Pay
- Employee Assistance Program
Solutions Management Group is an Equal Opportunity Employer
#hc235885
Job Roles at Solutions Management Group
Working at Solutions Management Group
Solutions Management Group's 8 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are data analytics, business analyst, and customer service. Solutions Management Group is a regional technology services firm providing IT support, service desk operations, and business development services to clients across Iowa. Roles span customer-facing technical support, service center operations, and management positions in both client services and business growth. Most Solutions Management Group roles are based in Davenport, with some in Fort Dodge and Cedar Rapids.
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Browse jobs by roleSolutions Management Group Jobs: Frequently Asked Questions
How many jobs is Solutions Management Group hiring for right now?
Solutions Management Group is hiring for 8 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in data analytics and business analyst. Open positions have recently included customer support technicians, service desk analysts, and director-level business development roles, reflecting active hiring across both technical and leadership functions.
What kinds of roles does Solutions Management Group hire for?
The most active teams are data analytics, business analyst, and customer service. Solutions Management Group hires across IT support, service desk operations, customer service management, and business development. Recent postings have included hands-on technical support roles, analyst positions, and director-level leadership openings. Most postings are across all levels, covering both front-line service staff and experienced managers.
Are Solutions Management Group jobs remote or in-person?
Mostly on-site. About 0% of Solutions Management Group's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Davenport. Each Solutions Management Group listing shows its work location so you can filter before applying.
How do I apply to a job at Solutions Management Group?
Find a Solutions Management Group role on Migrate Mate, then follow the listing through to Solutions Management Group's own application process. Solutions Management Group manages its own hiring directly, so applications, interview scheduling, and hiring decisions are handled by Solutions Management Group's team. Migrate Mate keeps the listings current so you can find the latest openings without searching multiple sources.
Does Solutions Management Group hire entry-level?
Most of Solutions Management Group's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Solutions Management Group listings for stated experience requirements.
Where is Solutions Management Group hiring?
Most Solutions Management Group roles are based in Davenport, with some in Fort Dodge and Cedar Rapids, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.