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Reporting to the Assistant Dean of Student Support, the Academic & Transfer Counselor, works in the Academic Advising & Transfer Center. This position is highly collaborative, working closely with advisors in the STEM Center, Lead: Female Leadership and Mentoring Program, Male Initiative for Leadership and Education and TRIO Student Support Services.

The Academic & Transfer Counselor provides holistic student support for registration, retention, student success, transfer and/or completion. This position works collaboratively to ensure assigned students are provided with individualized, holistic and proactive academic, career and transfer counseling and support.

Responsibilities:

The Academic & Transfer Counselor, Academic Advising & Transfer Center is responsible for:

• Advising and holistic wraparound support for an assigned caseload of a minimum of 300 students, including areas such as course registration, graduation requirements, transferability, and major/degree program requirements and planning. Advising and course registration during peak registration periods will exceed caseload minimums.
• Providing guidance and support for major/career pathway exploration to clarify student interests, skills, and academic goals mapped to an academic plan and educational/career pathway.
• Sharing information on college programs, student support services, financial assistance, and referrals to campus supports as needed.
• Engaging in regular, proactive communication and ongoing outreach via phone, text, e-mail, and one-on-one contact to students. Address early alerts and offer referrals to support and resources.
• Serving as a liaison to assigned programs to remain current on requirements and career pathways; relaying this information to students and the advising team.
• Maintaining files and records of assigned caseload to track enrollment, retention, and graduation/transfer.
• Discuss transfer opportunities and assists in developing a transfer plan while staying current in transfer agreements and pathways.
• Participate in enrollment service events and initiatives aimed at promoting the use of college-wide systems and processes such as registration, billing/payments, financial aid status, and academic status.
• Participate in enrollment services, events, and outreach initiatives including new student orientation and onboarding, welcome events, etc.
• Providing advising, course registration and support during peak registration periods.
• Working cross-functionally with other teams, building customer relationships, and other special projects, as necessary.
• Participating in department, division and college-wide meetings as well as committees and professional development opportunities as assigned.
Performing other duties and responsibilities as assigned, which do not alter the basic level of the position.

• Master's degree in Student Affairs, Education, Counseling, Psychology or closely related field; or possess an equivalent combination of education, training, and experience.
• 3-5 years of experience and/or training involving college admissions, academic advising, career development, and program/project management.
• Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.
• Ability to build rapport and maintain effective, collaborative working relationships with students, internal and external colleagues, and community partners.
• Possess strong written and oral communication, interpersonal, time-management, prioritization, customer service and organizational skills.
• Demonstrated experience providing advising/coaching in an educational setting.
• Ability to maintain confidentiality and adhere to FERPA regulations,
• Ability to work well with a diverse group of individuals, traditionally underrepresented or under-served, first-generation, low-socioeconomic, or non-traditional populations.
• Must be team oriented and detail oriented.
• Commitment to providing excellent customer service in-person and in the virtual environment.

PREFERRED QUALIFICATIONS:

• Experience working with and supporting a culturally diverse population in a community college.
• Ellucian Student Information Systems experience.
• Bilingual or Bicultural (Spanish and English).

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information in these situations.

Salary: $72,265 - $88,447 annually commensurate on qualifications and experience. Salary in accordance with Collective Bargaining Agreement. Grade 5 https://www.mass.edu/forfacstaff/classificationspecs/home.asp. 37.5 hours per week (Monday-Thursday, 9 am - 5 pm, Fridays 8 am - 4 pm). Requires flexibility to work occasional evenings and/or weekends as demand dictates.
Benefits: Yes
Union: MCCC
Grant Funded: No
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.