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Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Overview:

Are you a seasoned sales professional with a track record of closing big deals and nurturing relationships with some of the world's leading brands? Do you thrive in a fast-paced environment where excellence is not just encouraged but expected? If so, we have an exciting opportunity for you. As an Account Executive, you'll be instrumental in driving growth within our Large Enterprise Sales organization Join us and be part of the Customer Experience revolution, where we empower global brands to connect with their consumers like never before.

Responsibilities:

• Identifying and Closing Big Deals: You'll be at the forefront of identifying, negotiating, and closing significant deals within a defined territory. Working closely with Chief Marketing Officers (CMOs) and Chief Technology Officers (CTOs) of renowned brands, you'll craft tailored solutions that enable our clients to emerge victorious in their respective markets. Your unwavering dedication to customer satisfaction will set you apart.
• Building Relationships: Success in this role hinges on your ability to build strong relationships with multiple stakeholders. By understanding and addressing the needs of our clients, you'll foster trust and loyalty, ultimately driving business growth. We believe in the power of genuine connections and the positive influence they can have on our endeavors.
• Active Networking and Lead Generation: With a passion for uncovering new opportunities, you'll proactively seek out sales leads and business prospects through strategic networking and referrals. Your relentless pursuit of excellence will ensure a steady pipeline of potential deals, driving revenue generation.
• Continuous Learning and Improvement: In our dynamic industry, staying ahead requires constant learning and adaptation. You'll immerse yourself in the nuances of our sector, keeping abreast of industry trends, market dynamics, and competitor strategies. Your curiosity and thirst for knowledge will give you the edge needed to excel in this role.
• Seeking Feedback and Personal Development: We believe in the power of feedback and continuous improvement. You'll actively seek feedback from leaders, peers, and clients, leveraging it to refine your skills and enhance your performance. Your commitment to personal growth and integrity will be the cornerstone of your success.

Qualifications:

• Sales Excellence: You belong to the top 10% of sales professionals in your current company/division, with a proven track record of exceptional performance. Your passion, persistence, and resilience drive you to achieve excellence in all your endeavors.
• Intellectual Agility and Work Ethic: In our fast-paced industry, agility of mind and unwavering work ethic are essential. Your sharp intellect and dedication set you apart, enabling you to navigate complex enterprise software sales with finesse.
• Enterprise Software Sales Experience: With 4-8 years of experience in enterprise software sales, you've encountered and overcome a myriad of obstacles in closing complex SaaS deals. Your customer obsession fuels your success, driving you to deliver unparalleled solutions to meet client needs.
• Relationship Building: Your ability to build genuine, lasting relationships is unparalleled. You understand that relationships are the bedrock of success, and you leverage them to identify and capitalize on new business opportunities. Your empathy and sincerity resonate with clients, fostering trust and loyalty.
• Passion for Customer Experience: You're passionate about the Customer Experience revolution, recognizing the transformative impact of social media on global brands. Your ability to navigate this evolving landscape and harness the power of social interactions will be instrumental in driving our mission forward.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, click here.

To learn more about all-things-Sprinklr, visit our candidate resource hub here.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

JOB REQ COMPENSATION RANGE

The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.