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Objective

As a Sterling Care Harbor Pointe Customer Service Associate, you are entrusted with the responsibility of caring for our residents, families. coworkers, visitors, and all others; as well as demonstrating in all interactions, Sterling Care core values of Compassion, Empowerment with Accountability, Integrity and Innovation. The primary purpose of your job position is to perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor. You are entrusted to provide innovative, responsible healthcare with the creation and implementation of new ideas and concepts that continually improve systems and processes to achieve superior results.

Summary

As a Customer Service Associate, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. Responsible in representing the company in a positive manner while greeting visitors, answering telephones. and directing calls. Works in close coordination and cooperation with all areas of the facility relative to providing quality customer service on a consistent basis. Also provides clerical support to staff as needed. No direct supervisory function. This job description does not list all the duties of the job. You may be asked by the supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time. for any reason.

Duties and Responsibilities

• Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
• Operate paging/telephone system as required.
• Answer telephones; determine nature of call and direct caller to appropriate individual or department.
• Receive request from within the facility and locate personnel through paging system.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Greet visitors. Direct to appropriate office and/or resident room, with tact and courtesy in a professional. positive manner.
• Coordinates tours of the facility with perspective Residents, families, and referrers either personally or with appropriate interdisciplinary team members.
• Give directions/information to visitors, guests, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate.
• Issue and collect identification badges as representatives sign in/out.
• Report suspicious persons/information to supervisor immediately.
• Receive. sort, and distribute mail as directed.
• Operate computer, copier, office machines, etc. as directed.
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Agree not to disclose assigned user ID code and password for accessing resident/facility information and promptly report suspected or known violations of such disclosure to the Executive Director.
• Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.
• Report any known or suspected unauthorized attempt to access facility's information system.
• Accept job applications and forward to appropriate department heads.

Preferred Education and Experience

High school diploma or equivalent.

Two years of related experience.

Benefits:

Competitive Wages

Health Insurance

Life Insurance

Disability Benefits

401k