Summit Broadband Jobs Hiring Now
Summit Broadband is hiring for 5 open roles on Migrate Mate as of July 16, 2026, concentrated in IT support and brand & social media. Migrate Mate updates Summit Broadband's live openings daily. Summit Broadband is a regional internet and broadband services provider operating across Florida, offering connectivity solutions to residential and commercial customers.
Find Summit Broadband JobsOverview
Summit Broadband hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 5
- Top team
- IT Support
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Orlando
Open Roles at Summit Broadband
Showing 5 of 5+ Summit Broadband jobs
Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida is seeking an Operations Analyst to join our Customer Care Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Job Title: Operations Analyst
Status: Full Time/Non-Exempt
Reports to: Director, Contact Center
Location: Orlando, FL
Position Summary:
The Operations Analyst plays a key role in supporting the Call Center and Dispatch teams by analyzing operational data, optimizing systems, and driving automation. This role blends technical aptitude with strong analytical skills to improve service efficiency, enhance real-time decision-making, and reduce manual processes. The ideal candidate is detail-oriented, data-driven, and focused on delivering actionable insights that improve call handling performance, dispatch accuracy, and overall operational effectiveness.
Key Responsibilities:
Operational Systems Support (Call Center & Dispatch)
- Support the implementation, configuration, and optimization of call center and dispatch systems (e.g., telephony, CRM, scheduling/dispatch platforms)
- Partner with Call Center and Dispatch leadership to gather business requirements and translate them into system enhancements
- Assist with system integrations to ensure seamless data flow between platforms (CRM, workforce management, dispatch tools)
- Troubleshoot system and workflow issues impacting call handling, ticket routing, and dispatch execution
Performance Analysis & Reporting
- Analyze call center metrics (e.g., call volume, AHT, service level, abandonment rate) and dispatch performance (e.g., response time, job completion, routing efficiency)
- Develop and maintain dashboards and reports to provide visibility into key operational KPIs
- Identify trends, bottlenecks, and performance gaps; provide actionable insights to improve efficiency and customer experience
- Automate recurring reports to reduce manual effort and enable near real-time performance monitoring
Testing & Quality Assurance
- Participate in testing (UAT, regression, functional) for system updates impacting call flows, ticketing, and dispatch processes
- Create and document test scenarios aligned to real-world call center and dispatch workflows
- Track and resolve system defects in coordination with IT and vendors
- Ensure new tools and enhancements meet operational, usability, and performance requirements before deployment
Process Improvement & Automation
- Identify inefficiencies in call handling, work assignment, and dispatch workflows
- Design and implement automated solutions to streamline ticket creation, routing, scheduling, and reporting
- Reduce manual data entry through workflow automation and system enhancements
- Continuously evaluate tools and processes to improve speed, accuracy, and scalability of operations
Cross-Functional Collaboration
- Work closely with Call Center Supervisors, Dispatch Managers, IT, and Operations leadership
- Translate operational needs into technical solutions and reporting outputs
- Support training and adoption of new tools, dashboards, and workflows
- Act as a bridge between business users and technical teams to ensure alignment
Preferred Qualifications
- Strong analytical skills with experience in operational or call center analytics
- Experience with reporting tools (e.g., Power BI, Tableau, Excel)
- Familiarity with call center platforms, CRM systems, or dispatch/scheduling tools
- Ability to interpret data and translate insights into actionable recommendations
- Experience with workflow automation or process improvement initiatives
Success Measures
- Improved call center KPIs (service level, handle time, customer satisfaction)
- Enhanced dispatch efficiency (faster response times, improved routing accuracy)
- Reduction in manual reporting and data entry
- Increased visibility into real-time operational performance
- Adoption and effectiveness of automated workflows and reporting tools
- Must be able to pass pre-employment criminal background and drug test
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband is a tobacco and drug free workplace.
Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program.
Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida is seeking an Operations Analyst to join our Customer Care Team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Job Title: Operations Analyst
Status: Full Time/Non-Exempt
Reports to: Director, Contact Center
Location: Orlando, FL
Position Summary:
The Operations Analyst plays a key role in supporting the Call Center and Dispatch teams by analyzing operational data, optimizing systems, and driving automation. This role blends technical aptitude with strong analytical skills to improve service efficiency, enhance real-time decision-making, and reduce manual processes. The ideal candidate is detail-oriented, data-driven, and focused on delivering actionable insights that improve call handling performance, dispatch accuracy, and overall operational effectiveness.
Key Responsibilities:
Operational Systems Support (Call Center & Dispatch)
- Support the implementation, configuration, and optimization of call center and dispatch systems (e.g., telephony, CRM, scheduling/dispatch platforms)
- Partner with Call Center and Dispatch leadership to gather business requirements and translate them into system enhancements
- Assist with system integrations to ensure seamless data flow between platforms (CRM, workforce management, dispatch tools)
- Troubleshoot system and workflow issues impacting call handling, ticket routing, and dispatch execution
Performance Analysis & Reporting
- Analyze call center metrics (e.g., call volume, AHT, service level, abandonment rate) and dispatch performance (e.g., response time, job completion, routing efficiency)
- Develop and maintain dashboards and reports to provide visibility into key operational KPIs
- Identify trends, bottlenecks, and performance gaps; provide actionable insights to improve efficiency and customer experience
- Automate recurring reports to reduce manual effort and enable near real-time performance monitoring
Testing & Quality Assurance
- Participate in testing (UAT, regression, functional) for system updates impacting call flows, ticketing, and dispatch processes
- Create and document test scenarios aligned to real-world call center and dispatch workflows
- Track and resolve system defects in coordination with IT and vendors
- Ensure new tools and enhancements meet operational, usability, and performance requirements before deployment
Process Improvement & Automation
- Identify inefficiencies in call handling, work assignment, and dispatch workflows
- Design and implement automated solutions to streamline ticket creation, routing, scheduling, and reporting
- Reduce manual data entry through workflow automation and system enhancements
- Continuously evaluate tools and processes to improve speed, accuracy, and scalability of operations
Cross-Functional Collaboration
- Work closely with Call Center Supervisors, Dispatch Managers, IT, and Operations leadership
- Translate operational needs into technical solutions and reporting outputs
- Support training and adoption of new tools, dashboards, and workflows
- Act as a bridge between business users and technical teams to ensure alignment
Preferred Qualifications
- Strong analytical skills with experience in operational or call center analytics
- Experience with reporting tools (e.g., Power BI, Tableau, Excel)
- Familiarity with call center platforms, CRM systems, or dispatch/scheduling tools
- Ability to interpret data and translate insights into actionable recommendations
- Experience with workflow automation or process improvement initiatives
Success Measures
- Improved call center KPIs (service level, handle time, customer satisfaction)
- Enhanced dispatch efficiency (faster response times, improved routing accuracy)
- Reduction in manual reporting and data entry
- Increased visibility into real-time operational performance
- Adoption and effectiveness of automated workflows and reporting tools
- Must be able to pass pre-employment criminal background and drug test
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband is a tobacco and drug free workplace.
Summit Broadband, Inc. is an Equal Opportunity Employer. The Company participates in the E-Verify program.
Job Roles at Summit Broadband
Working at Summit Broadband
Summit Broadband's 5 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are IT support, brand & social media, and product management. Summit Broadband is a regional broadband and internet services company serving residential and commercial customers in Florida. Its open roles span network operations, field and construction coordination, technical support, account management, and call center functions. Most Summit Broadband roles are based in Orlando and Bonita Springs.
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Browse jobs by roleSummit Broadband Jobs: Frequently Asked Questions
How many jobs is Summit Broadband hiring for right now?
Summit Broadband is hiring for 5 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in IT support and brand & social media. Roles span network operations, field coordination, technical support, account management, and call center functions across Florida.
What kinds of roles does Summit Broadband hire for?
The most active teams are IT support, brand & social media, and product management. Summit Broadband posts roles in network operations supervision, construction coordination, commercial technical support, account management, and call center and dispatch support. Most postings are across all levels, and positions are primarily field-based and operations-focused rather than fully remote.
Are Summit Broadband jobs remote or in-person?
Mostly on-site. About 0% of Summit Broadband's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Orlando. Each Summit Broadband listing shows its work location so you can filter before applying.
How do I apply to a job at Summit Broadband?
Find a Summit Broadband role on Migrate Mate, then follow the listing through to Summit Broadband's own careers page to submit your application directly. Summit Broadband manages its own hiring process, including screening, interviews, and offers.
Does Summit Broadband hire entry-level?
Most of Summit Broadband's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Summit Broadband listings for stated experience requirements.
Where is Summit Broadband hiring?
Most Summit Broadband roles are based in Orlando and Bonita Springs, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.