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The Server Assistant plays an essential role in creating a seamless dining experience by maintaining a clean, organized, and guest-ready restaurant. This position requires a proactive, dependable team member who thrives in a fast-paced environment and is committed to delivering exceptional hospitality through efficient service and strong attention to detail.

This job description is intended to be a broad description of duties. You will be expected to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Essential Job Responsibilities:

• Provide efficient, friendly, and thoughtful service while supporting the Front of House team.
• Support service team with ongoing table and floor maintenance including, but not limited to, water service, resetting tables with proper tableware, refilling or inputting beverage orders, running food to appropriate tables, and check presentation.
• Maintain clean, fully set, and guest-ready tables by promptly clearing, cleaning, and resetting dining areas according to restaurant standards.
• Maintain sanitation standards by stocking cleaning supplies, sanitizer buckets, and clean towels throughout the shift.
• Complete opening and closing duties in accordance with departmental checklists and standard operating procedures.
• Stock and replenish service stations with glassware, silverware, condiments, linen, and other supplies to support efficient restaurant operations.
• Empty trash and recycling containers and maintain clean back-of-house and front-of-house work areas.
• Respond to any guest requests or issues by communicating with the appropriate server or manager/supervisor
• Recite basic knowledge about any menus, menu items, and the resort.
• Reliable attendance on all scheduled workdays.
• Perform additional responsibilities, although not detailed, as requested by management at any time.

Personal Skills:

• Strong personal character and commitment to Taos Ski Valley, Inc.’s Commitments and Passions.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with set-backs, challenges and while working in an ever-changing environment.
• Possess an exceptional work ethic, strong attention to detail and organizational skills.
• Proficiently provides a guest experience that exceeds the guest’s expectations.

Qualifications & Knowledge:

• Must already have or be willing to complete the New Mexico Food Handlers Certification upon hire.
• Prior experience in a high-volume restaurant or guest service preferred, but not necessary.
• Ambition to grow and cultivate into higher position.
  Working knowledge of the fundamentals of guest service.
• Ability to communicate in a positive and productive manner while on duty.
• Ability to work a flexible schedule including weekends, holidays and evenings.

Work Environment:

Must be able to work in a fast-paced environment. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow packed, or icy terrain and may be exposed to wet, cold and/or humid conditions. Wet surfaces may exist and sharp objects may be located throughout the work area.

Physical Demands of Position Include:

Will often lift up to 10 pounds, and occasionally up to 50. 90-100% of the time will be spent standing, walking, reaching, talking, hearing, tasting and smelling. 25-50% of the time may be spent climbing/balancing, being exposed to the outdoors including winter weather conditions. Occasionally sitting – less than 15% of the time.

Background Check:

Positions dealing with children, of safety sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.

• Is a Background Check required for this position: Yes
• Is an MVR required for this position: No