Tenna Jobs Hiring Now
Tenna is hiring for 7 open roles on Migrate Mate as of July 16, 2026, concentrated in account management and cloud engineering. Migrate Mate updates Tenna's live openings daily. Tenna is a technology and software company that provides equipment and asset tracking solutions for the construction and field service industries.
Find Tenna JobsOverview
Tenna hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 7
- Top team
- Account Management
- Seniority
- Manager level or above
- Work type
- 86% remote or hybrid
- Top location
- Remote
Open Roles at Tenna
Showing 7 of 7+ Tenna jobs
Responsibilities
- Provides swift and exceptional support to customers who are routed via phone, email, inbound chat, and/or hotline calls
- Ensures all customer requests and issues are handled in a thoughtful, urgent manner
- Asks probing questions and employs active listening techniques to accurately diagnose the root cause of the issue at hand
- Resolves customer issues via phone (or in person) using our diagnostic tools
- Seeks to break down and understand complex problems individually and collaboratively. Provides analysis and recommendations to internal and external stakeholders on complex problems.
- Works within the ticketing queue (Helpscout and JIRA)
- Takes full ownership of each support ticket and ensures tickets are resolved as expeditiously as possible. Follows up with the team on ticket status as needed
- Submits support tickets and escalates issues to the appropriate stakeholder in a timely manner
- Utilizes teleconferencing tools to assist current customers such as Zoom, Microsoft Teams, etc.
- Assists customers with navigating the Tenna app, and monitoring the health of Tenna trackers
- Leverages a deep understanding of Tenna’s software platform, hardware, and the environmental factors that can affect them to troubleshoot and document issues
- Identifies trends in customer issues to understand the potential impact on customers and takes the appropriate course of action
- Accurately records information allowing the team to prioritize bugs, enhancement requests, and feature requests
- Works alongside the Product Team, Hardware, QA, and Engineering to ensure bugs and other issues are resolved and communicated back to customers
- Assists Customer Success Managers with technical issues pertaining to their customers and provides clear, concise, and timely feedback on reported issues
- Ensures customer permissions, asset lists, and relevant data are all provisioned correctly
Job Requirements
- Bachelor’s degree strongly preferred or equivalent
- 5+ years of experience providing software customer support is required
- 2+ years of experience working for a SaaS, PaaS, related company
- Strong experience using teleconferencing tools such as Zoom, Microsoft Teams, etc.
- Strong experience providing technical support for Android, Apple, and Windows-based products
- Experience working within construction technology or within the construction industry is an absolute plus
- Strong interest in software development processes, IoT products, and connected hardware products
- Excellent verbal and written communication abilities, particularly with Engineers
- Familiarity with Salesforce, HelpScout, or similar support tools is strongly preferred
- Bilingual proficiency in Spanish is a plus
- A self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
- Excellent problem-solving skills and is process-driven
- Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards
Benefits, Perks, & Additional Information:
- Full-time opportunity
- Location: Remote – nationwide
- Candidates must be able to work at least one Saturday per month
- Candidates must have the ability to be on camera during all virtual meetings
- Occasional travel to customer locations is required, up to 20%
- Competitive compensation packages offered
- Opportunities for growth and personal development within a highly dynamic team
- Robust, low-cost benefit packages offered
- Benefit coverage begins on the first date of employment
- Dependent Care offered
- 401k match
- Employee referral bonuses
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
- Provides swift and exceptional support to customers who are routed via phone, email, inbound chat, and/or hotline calls
- Ensures all customer requests and issues are handled in a thoughtful, urgent manner
- Asks probing questions and employs active listening techniques to accurately diagnose the root cause of the issue at hand
- Resolves customer issues via phone (or in person) using our diagnostic tools
- Seeks to break down and understand complex problems individually and collaboratively. Provides analysis and recommendations to internal and external stakeholders on complex problems.
- Works within the ticketing queue (Helpscout and JIRA)
- Takes full ownership of each support ticket and ensures tickets are resolved as expeditiously as possible. Follows up with the team on ticket status as needed
- Submits support tickets and escalates issues to the appropriate stakeholder in a timely manner
- Utilizes teleconferencing tools to assist current customers such as Zoom, Microsoft Teams, etc.
- Assists customers with navigating the Tenna app, and monitoring the health of Tenna trackers
- Leverages a deep understanding of Tenna’s software platform, hardware, and the environmental factors that can affect them to troubleshoot and document issues
- Identifies trends in customer issues to understand the potential impact on customers and takes the appropriate course of action
- Accurately records information allowing the team to prioritize bugs, enhancement requests, and feature requests
- Works alongside the Product Team, Hardware, QA, and Engineering to ensure bugs and other issues are resolved and communicated back to customers
- Assists Customer Success Managers with technical issues pertaining to their customers and provides clear, concise, and timely feedback on reported issues
- Ensures customer permissions, asset lists, and relevant data are all provisioned correctly
Job Requirements
- Bachelor’s degree strongly preferred or equivalent
- 5+ years of experience providing software customer support is required
- 2+ years of experience working for a SaaS, PaaS, related company
- Strong experience using teleconferencing tools such as Zoom, Microsoft Teams, etc.
- Strong experience providing technical support for Android, Apple, and Windows-based products
- Experience working within construction technology or within the construction industry is an absolute plus
- Strong interest in software development processes, IoT products, and connected hardware products
- Excellent verbal and written communication abilities, particularly with Engineers
- Familiarity with Salesforce, HelpScout, or similar support tools is strongly preferred
- Bilingual proficiency in Spanish is a plus
- A self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude
- Excellent problem-solving skills and is process-driven
- Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards
Benefits, Perks, & Additional Information:
- Full-time opportunity
- Location: Remote – nationwide
- Candidates must be able to work at least one Saturday per month
- Candidates must have the ability to be on camera during all virtual meetings
- Occasional travel to customer locations is required, up to 20%
- Competitive compensation packages offered
- Opportunities for growth and personal development within a highly dynamic team
- Robust, low-cost benefit packages offered
- Benefit coverage begins on the first date of employment
- Dependent Care offered
- 401k match
- Employee referral bonuses
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Roles at Tenna
Working at Tenna
Tenna's 7 open roles are manager level or above, and about 86% are remote or hybrid. The most active teams are account management, cloud engineering, and data engineering. Tenna builds software and hardware solutions that help companies track, manage, and optimize their physical assets and equipment in the field. Open roles span customer success, data engineering, architecture, talent, and contract management. Most Tenna roles are based in Remote and New Hope.
Explore more roles by function
Browse thousands of live openings across engineering, sales, product, and more, and apply in just a few clicks.
Browse jobs by roleTenna Jobs: Frequently Asked Questions
How many jobs is Tenna hiring for right now?
Tenna is hiring for 7 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in account management and cloud engineering. Tenna's current openings cover functions including customer success, data engineering, software architecture, talent acquisition, and contract management, so there are opportunities across both technical and business-facing disciplines.
What kinds of roles does Tenna hire for?
The most active teams are account management, cloud engineering, and data engineering. Tenna's open positions span customer success operations, senior customer support, data engineering, software architecture, talent acquisition, and renewals contract management. Most postings are manager level or above, reflecting a team that tends to hire experienced professionals rather than entry-level candidates.
Are Tenna jobs remote or in-person?
Mostly remote. About 86% of Tenna's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Remote. Each Tenna listing shows its work location so you can filter before applying.
How do I apply to a job at Tenna?
Find a Tenna role that fits your background on Migrate Mate, then follow the listing through to Tenna's own careers page to submit your application directly. Tenna manages its own hiring process, so all applications, interviews, and offers are handled by Tenna's team rather than through Migrate Mate.
Does Tenna hire entry-level?
Most of Tenna's open roles on Migrate Mate are manager level or above as of July 16, 2026. Entry-level openings are limited. Check individual Tenna listings for stated experience requirements.
Where is Tenna hiring?
Most Tenna roles are based in Remote and New Hope, and about 86% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.