The AME Group Jobs Hiring Now
The AME Group is hiring for 5 open roles on Migrate Mate as of July 16, 2026, concentrated in account management and backend engineering. Migrate Mate updates The AME Group's live openings daily. The AME Group is a technology services and staffing firm serving businesses across the Midwest, with expertise in IT solutions, software development, and technical support.
Find The AME Group JobsOverview
The AME Group hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 5
- Top team
- Account Management
- Seniority
- Across all levels
- Work type
- 40% remote or hybrid
- Top location
- Indianapolis
Open Roles at The AME Group
Showing 5 of 5+ The AME Group jobs
About AME
AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and clear communication—especially when automation can’t fully complete the work.
Role Summary
The IT Support Specialist III plays a vital role in client support and satisfaction at AME. In this role, you’ll provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service. Success requires strong technical expertise, great communication, sound prioritization, and a commitment to learning and improving how we work.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Flexibility to work on a variety of interesting projects.
Key Responsibilities
- Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting)
- Take over tickets escalated from AI/automation systems when automated tools can’t complete the request successfully
- Administer Microsoft 365 environments (Exchange Online, SharePoint permissions, security groups, conditional access policies)
- Perform Active Directory tasks (user/group management, GPO troubleshooting, basic modifications)
- Support macOS environments, including troubleshooting and basic Jamf/MDM administration
- Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
- Implement and support backup/recovery solutions, including file/folder restores from client backup systems
- Identify and respond to security issues (phishing attempts, malware removal, MFA implementation)
- Manage software installations, deployments, and licensing issues
- Perform hardware diagnostics and coordinate replacements or on-site support when needed
- Document all work in the service desk system (clear resolution notes, next steps, and time entries)
- Create and maintain client-specific SOPs; contribute to ongoing process improvements
- Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
- Collaborate with specialized teams (server, network, security) for escalations and complex issues
- Participate in client onboarding and migration/projects as needed
Top 3 Priorities
-
Resolve tickets requiring human judgment
Handle advanced troubleshooting and nuanced decision-making that automation can’t complete. -
Create and maintain client-specific SOPs
Document unique client environments and repeatable solutions to improve consistency and support future automation. -
Deliver personalized support to complex client needs
Step in when clients need a human touch, deeper context, or direct communication.
Required Skills & Qualifications
- Microsoft 365 administration (Exchange Online, SharePoint, security configurations)
- Active Directory administration, including Group Policy troubleshooting and user/group management
- Advanced desktop/application troubleshooting (performance issues, conflicts, complex problems)
- macOS troubleshooting plus basic Jamf/MDM support
- Network fundamentals (VPN, DNS, DHCP, basic diagnostics)
- Backup/recovery knowledge (file/folder restore workflows)
- Security awareness (phishing identification, malware response, MFA implementation)
- Excellent customer service skills; comfortable working escalated client issues
- Strong written/verbal communication; able to explain technical concepts to non-technical users
- Strong decision-making and the ability to troubleshoot independently (even without an SOP)
- Ownership mindset: accountable for driving issues to resolution and knowing when to escalate
- Team-oriented collaboration and willingness to share knowledge
- Commitment to continuous learning and improvement
Nice to Have (Optional Skills)
- CompTIA A+ and/or Network+
- Apple Certified Support Professional (ACSP)
- ITIL Foundation
- Intune/MEM administration experience
- Azure AD Connect sync troubleshooting
- Basic PowerShell scripting
- RMM tools (ConnectWise, NinjaOne, etc.)
- PSA tools (Autotask, ConnectWise Manage)
- VDI/virtual desktop support (Citrix, VMware Horizon)
- Mobile device support (iOS/Android)
- Zoom/Teams room systems support
Performance Goals (How Success Is Measured)
- Resolve a set number of tickets per week (team-defined)
- Book 80% of time toward client issues
- Complete 3 SOP updates/improvements per quarter
-
Professional development goals, including:
- Earn Microsoft 365 Certified: Endpoint Administrator Associate
- Cross-train in other technical areas
- Complete advanced training pathways as assigned
- Meet or exceed SLAs for response time and resolution
About AME
AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and clear communication—especially when automation can’t fully complete the work.
Role Summary
The IT Support Specialist III plays a vital role in client support and satisfaction at AME. In this role, you’ll provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service. Success requires strong technical expertise, great communication, sound prioritization, and a commitment to learning and improving how we work.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and supportive work environment.
- Flexibility to work on a variety of interesting projects.
Key Responsibilities
- Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting)
- Take over tickets escalated from AI/automation systems when automated tools can’t complete the request successfully
- Administer Microsoft 365 environments (Exchange Online, SharePoint permissions, security groups, conditional access policies)
- Perform Active Directory tasks (user/group management, GPO troubleshooting, basic modifications)
- Support macOS environments, including troubleshooting and basic Jamf/MDM administration
- Troubleshoot network-related issues (VPN connectivity, DNS/DHCP problems, basic network diagnostics)
- Implement and support backup/recovery solutions, including file/folder restores from client backup systems
- Identify and respond to security issues (phishing attempts, malware removal, MFA implementation)
- Manage software installations, deployments, and licensing issues
- Perform hardware diagnostics and coordinate replacements or on-site support when needed
- Document all work in the service desk system (clear resolution notes, next steps, and time entries)
- Create and maintain client-specific SOPs; contribute to ongoing process improvements
- Mentor Level 1 technicians through shadowing, ticket reviews, and hands-on training
- Collaborate with specialized teams (server, network, security) for escalations and complex issues
- Participate in client onboarding and migration/projects as needed
Top 3 Priorities
-
Resolve tickets requiring human judgment
Handle advanced troubleshooting and nuanced decision-making that automation can’t complete. -
Create and maintain client-specific SOPs
Document unique client environments and repeatable solutions to improve consistency and support future automation. -
Deliver personalized support to complex client needs
Step in when clients need a human touch, deeper context, or direct communication.
Required Skills & Qualifications
- Microsoft 365 administration (Exchange Online, SharePoint, security configurations)
- Active Directory administration, including Group Policy troubleshooting and user/group management
- Advanced desktop/application troubleshooting (performance issues, conflicts, complex problems)
- macOS troubleshooting plus basic Jamf/MDM support
- Network fundamentals (VPN, DNS, DHCP, basic diagnostics)
- Backup/recovery knowledge (file/folder restore workflows)
- Security awareness (phishing identification, malware response, MFA implementation)
- Excellent customer service skills; comfortable working escalated client issues
- Strong written/verbal communication; able to explain technical concepts to non-technical users
- Strong decision-making and the ability to troubleshoot independently (even without an SOP)
- Ownership mindset: accountable for driving issues to resolution and knowing when to escalate
- Team-oriented collaboration and willingness to share knowledge
- Commitment to continuous learning and improvement
Nice to Have (Optional Skills)
- CompTIA A+ and/or Network+
- Apple Certified Support Professional (ACSP)
- ITIL Foundation
- Intune/MEM administration experience
- Azure AD Connect sync troubleshooting
- Basic PowerShell scripting
- RMM tools (ConnectWise, NinjaOne, etc.)
- PSA tools (Autotask, ConnectWise Manage)
- VDI/virtual desktop support (Citrix, VMware Horizon)
- Mobile device support (iOS/Android)
- Zoom/Teams room systems support
Performance Goals (How Success Is Measured)
- Resolve a set number of tickets per week (team-defined)
- Book 80% of time toward client issues
- Complete 3 SOP updates/improvements per quarter
-
Professional development goals, including:
- Earn Microsoft 365 Certified: Endpoint Administrator Associate
- Cross-train in other technical areas
- Complete advanced training pathways as assigned
- Meet or exceed SLAs for response time and resolution
Job Roles at The AME Group
Working at The AME Group
The AME Group's 5 open roles are across all levels, and about 40% are remote or hybrid. The most active teams are account management, backend engineering, and engineering (Non-Software). The AME Group provides technology services and IT staffing solutions to business clients, offering roles across sales, software development, and technical support functions. The company operates across Indiana and Ohio, supporting clients in both commercial and enterprise environments. Most The AME Group roles are based in Indianapolis, with some in Evansville and Dayton.
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Browse jobs by roleThe AME Group Jobs: Frequently Asked Questions
How many jobs is The AME Group hiring for right now?
The AME Group is hiring for 5 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in account management and backend engineering. Roles span IT sales, software development, and technical support functions at multiple experience levels across The AME Group's Midwest offices.
What kinds of roles does The AME Group hire for?
The most active teams are account management, backend engineering, and engineering (Non-Software). The AME Group posts roles in IT sales, software development, and IT support, reflecting its focus on technology services and staffing. Positions range from individual contributor support roles to client-facing sales and development positions, and most postings are across all levels.
Are The AME Group jobs remote or in-person?
A mix of remote and on-site. About 40% of The AME Group's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Indianapolis. Each The AME Group listing shows its work location so you can filter before applying.
How do I apply to a job at The AME Group?
Find a The AME Group role on Migrate Mate, then follow the listing through to The AME Group's own application process. The AME Group manages its own hiring directly, so applications are submitted and reviewed through its internal recruiting team. Review the role requirements carefully before applying, as qualifications vary by position.
Does The AME Group hire entry-level?
Most of The AME Group's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual The AME Group listings for stated experience requirements.
Where is The AME Group hiring?
Most The AME Group roles are based in Indianapolis, with some in Evansville and Dayton, and about 40% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.