The Waterworks Jobs Hiring Now
The Waterworks is hiring for 10 open roles on Migrate Mate as of July 16, 2026, concentrated in electrical engineering and business operations. Migrate Mate updates The Waterworks's live openings daily. The Waterworks is a plumbing, HVAC, and mechanical services company serving residential and commercial customers across Ohio.
Find The Waterworks JobsOverview
The Waterworks hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 10
- Top team
- Electrical Engineering
- Seniority
- Across all levels
- Work type
- 0% remote or hybrid
- Top location
- Columbus
Open Roles at The Waterworks
Showing 10 of 10+ The Waterworks jobs
Customer Service Representative
Haven Services with Atherton Plumbing
At Haven Services with Atherton Plumbing, we are committed to delivering exceptional Plumbing, HVAC, Electrical, and Drain services to homeowners throughout the Dayton/Cincinnati region. As one of the area's growing home service companies, we are looking for experienced, customer-focused professionals who thrive in a fast-paced environment and want to grow with a company that values teamwork, accountability, and career development.
We are currently seeking a highly motivated Customer Service Representative with 5+ years of customer service experience to join our office team. This is an in-office position within a small call center environment where professionalism, urgency, communication, and problem-solving are essential to success.
The ideal candidate is organized, dependable, customer-focused, and confident handling high-volume inbound and outbound calls while delivering an outstanding customer experience. Experience within the home service industry or trade-related environments is preferred.
We offer competitive pay, outstanding benefits, and 100% employer-paid medical premiums.
Benefits You’ll Enjoy
Employment with Haven Services and Atherton Plumbing comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- A collaborative, supportive work environment.
Comprehensive benefits package:
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off, Paid Holidays, floating holidays
What You'll Do Each Day
- Serve as the first point of contact and create a positive, professional first impression for customers calling for Plumbing, HVAC, or Drain service needs.
- Handle high-volume inbound customer calls while maintaining professionalism and empathy.
- Actively listen to customer concerns and identify the best solution based on urgency and service needs.
- Schedule and coordinate service appointments efficiently while maximizing technician availability and routing.
- Accurately enter customer information, service details, and technician notes into the CRM system.
- Communicate clearly with customers regarding appointment windows, technician arrival times, and service expectations.
- Support dispatch operations by ensuring all job details are properly documented for field technicians.
- Resolve customer concerns and de-escalate challenging situations professionally and efficiently.
- Follow up with customers regarding appointments, reschedules, confirmations, and service-related questions.
- Maintain a strong understanding of company services, promotions, memberships, and scheduling procedures.
- Work collaboratively with dispatchers, managers, and field staff to ensure a seamless customer experience.
- Meet performance expectations related to call quality, accuracy, attendance, and customer satisfaction.
Qualifications & Experience
- 5+ years of customer service experience required.
- Previous experience in a call center or high-volume inbound call environment required.
- Trade industry experience or knowledge in Plumbing, HVAC, Electrical, or Drain services is a plus.
- Experience working with CRM systems required.
- ServiceTitan experience is a plus.
- Excellent communication, multitasking, and problem-solving skills.
- Strong keyboarding, data entry, and organizational skills.
- Ability to remain calm and professional in fast-paced situations.
- Strong attention to detail and follow-through.
- Ability to work collaboratively within a team environment.
- Must be available to work Saturdays.
Compensation
- $20.00–$23.00 per hour, based on experience.
Haven Services with Atherton Plumbing is an Equal Opportunity Employer – AAP/M/F/V/D/SO.
Customer Service Representative
Haven Services with Atherton Plumbing
At Haven Services with Atherton Plumbing, we are committed to delivering exceptional Plumbing, HVAC, Electrical, and Drain services to homeowners throughout the Dayton/Cincinnati region. As one of the area's growing home service companies, we are looking for experienced, customer-focused professionals who thrive in a fast-paced environment and want to grow with a company that values teamwork, accountability, and career development.
We are currently seeking a highly motivated Customer Service Representative with 5+ years of customer service experience to join our office team. This is an in-office position within a small call center environment where professionalism, urgency, communication, and problem-solving are essential to success.
The ideal candidate is organized, dependable, customer-focused, and confident handling high-volume inbound and outbound calls while delivering an outstanding customer experience. Experience within the home service industry or trade-related environments is preferred.
We offer competitive pay, outstanding benefits, and 100% employer-paid medical premiums.
Benefits You’ll Enjoy
Employment with Haven Services and Atherton Plumbing comes with excellent perks! Major health benefits are available on the first of the month following your start date. Paid Time Off, paid holidays, and 401(k) with company match begin immediately upon hire.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- A collaborative, supportive work environment.
Comprehensive benefits package:
- Medical Insurance choice of HDHP with HRA & HSA or PPO - Company offers 100% coverage of Employee's HDHP Premium!
- Dental and Vision Insurance
- Company provided Life and Disability Insurance
- 401(k) with Employer Match
- Employee Assistance Program
- Paid Time Off, Paid Holidays, floating holidays
What You'll Do Each Day
- Serve as the first point of contact and create a positive, professional first impression for customers calling for Plumbing, HVAC, or Drain service needs.
- Handle high-volume inbound customer calls while maintaining professionalism and empathy.
- Actively listen to customer concerns and identify the best solution based on urgency and service needs.
- Schedule and coordinate service appointments efficiently while maximizing technician availability and routing.
- Accurately enter customer information, service details, and technician notes into the CRM system.
- Communicate clearly with customers regarding appointment windows, technician arrival times, and service expectations.
- Support dispatch operations by ensuring all job details are properly documented for field technicians.
- Resolve customer concerns and de-escalate challenging situations professionally and efficiently.
- Follow up with customers regarding appointments, reschedules, confirmations, and service-related questions.
- Maintain a strong understanding of company services, promotions, memberships, and scheduling procedures.
- Work collaboratively with dispatchers, managers, and field staff to ensure a seamless customer experience.
- Meet performance expectations related to call quality, accuracy, attendance, and customer satisfaction.
Qualifications & Experience
- 5+ years of customer service experience required.
- Previous experience in a call center or high-volume inbound call environment required.
- Trade industry experience or knowledge in Plumbing, HVAC, Electrical, or Drain services is a plus.
- Experience working with CRM systems required.
- ServiceTitan experience is a plus.
- Excellent communication, multitasking, and problem-solving skills.
- Strong keyboarding, data entry, and organizational skills.
- Ability to remain calm and professional in fast-paced situations.
- Strong attention to detail and follow-through.
- Ability to work collaboratively within a team environment.
- Must be available to work Saturdays.
Compensation
- $20.00–$23.00 per hour, based on experience.
Haven Services with Atherton Plumbing is an Equal Opportunity Employer – AAP/M/F/V/D/SO.
Job Roles at The Waterworks
Working at The Waterworks
The Waterworks's 10 open roles are across all levels, and about 0% are remote or hybrid. The most active teams are electrical engineering, business operations, and construction management. The Waterworks provides plumbing, HVAC installation, maintenance, and service work for residential and commercial clients, with roles ranging from field trades and apprenticeships to estimating, coordination, and customer service. Most The Waterworks roles are based in Columbus, with some in Cleves and Dayton.
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Browse jobs by roleThe Waterworks Jobs: Frequently Asked Questions
How many jobs is The Waterworks hiring for right now?
The Waterworks is hiring for 10 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in electrical engineering and business operations. Roles span field trades, technical service, and office support, so there are openings across multiple functions at The Waterworks at any given time.
What kinds of roles does The Waterworks hire for?
The most active teams are electrical engineering, business operations, and construction management. The Waterworks regularly hires for plumbing and HVAC positions, including installation technicians, service technicians, maintenance technicians, apprentices, estimators, customer service representatives, and service coordinators. Most postings are across all levels, covering both entry-level trades and experienced field professionals.
Are The Waterworks jobs remote or in-person?
Mostly on-site. About 0% of The Waterworks's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Columbus. Each The Waterworks listing shows its work location so you can filter before applying.
How do I apply to a job at The Waterworks?
Find an open role at The Waterworks on Migrate Mate, then follow the listing through to The Waterworks's own application page to submit your materials directly. The Waterworks manages its own hiring process, so all next steps, interviews, and communications happen through the company.
Does The Waterworks hire entry-level?
Most of The Waterworks's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual The Waterworks listings for stated experience requirements.
Where is The Waterworks hiring?
Most The Waterworks roles are based in Columbus, with some in Cleves and Dayton, and about 0% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.