Velocity, A Managed Solutions Company Jobs Hiring Now
Velocity, A Managed Solutions Company is hiring for 42 open roles on Migrate Mate as of July 16, 2026, concentrated in customer service and electrical engineering. Migrate Mate updates Velocity, A Managed Solutions Company's live openings daily. Velocity, A Managed Solutions Company, is a managed services provider that deploys field technicians and IT support professionals across the United States.
Find Velocity, A Managed Solutions Company JobsOverview
Velocity, A Managed Solutions Company hiring data on Migrate Mate, as of July 16, 2026.
- Open jobs
- 42
- Top team
- Customer Service
- Seniority
- Across all levels
- Work type
- 2% remote or hybrid
- Top location
- Dallas
Open Roles at Velocity, A Managed Solutions Company
Showing 25 of 42+ Velocity, A Managed Solutions Company jobs
Contact Center Manager (Remote or Hybrid in Holland, OH)
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New 7h ago
Velocity, A Managed Solutions Company
Contact Center Manager (Remote or Hybrid in Holland, OH)
Holland, Ohio
New 7h ago
Certified Printer Technician - Midland, TX
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New 7h ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Midland, TX
Midland, Texas
New 7h ago
Warehouse Technician
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Added 2d ago
Velocity, A Managed Solutions Company
Warehouse Technician
Swanton, Ohio
Added 2d ago
Certified Printer Technician - Texarkana, TX
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Added 1w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Texarkana, TX
Texarkana, Texas
Added 1w ago
Certified Printer Technician - Huntsville, AL
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Added 1w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Huntsville, AL
Huntsville, Alabama
Added 1w ago
Certified Printer Technician - Bismarck, ND
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Added 1w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Bismarck, ND
Bismarck, North Dakota
Added 1w ago
Certified Printer Technician - Oberlin, OH
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Added 2w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Oberlin, OH
Oberlin, Ohio
Added 2w ago
Certified Printer Technician - Los Angeles, CA
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Added 2w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Los Angeles, CA
Los Angeles, California
Added 2w ago
Certified Printer Technician - Knoxville, TN
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Added 2w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Knoxville, TN
Knoxville, Tennessee
Added 2w ago
Certified Printer Technician - Memphis, TN
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Added 3w ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Memphis, TN
Memphis, Tennessee
Added 3w ago
Certified Printer Technician - Casper, WY
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Casper, WY
Casper, Wyoming
Added 1mo ago
Service Desk Analyst - (Hybrid in Dallas, TX)
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Added 1mo ago
Velocity, A Managed Solutions Company
Service Desk Analyst - (Hybrid in Dallas, TX)
Dallas, Texas
Added 1mo ago
Certified Printer Technician - Emporia, KS
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Emporia, KS
Emporia, Kansas
Added 1mo ago
Certified Printer Technician - Allentown, PA
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Allentown, PA
Allentown, Pennsylvania
Added 1mo ago
Certified Printer Technician - Portland, ME
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Portland, ME
Portland, Maine
Added 1mo ago
Certified Printer Technician - Cincinnati, OH
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Cincinnati, OH
Cincinnati, Ohio
Added 1mo ago
Certified Printer Technician - Newark, NJ
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Newark, NJ
Newark, New Jersey
Added 1mo ago
Certified Printer Technician - Virginia Beach, VA
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Virginia Beach, VA
Virginia Beach, Virginia
Added 1mo ago
Certified Printer Technician - Omaha, NE
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Omaha, NE
Omaha, Nebraska
Added 1mo ago
Certified Printer Technician - Oakland, CA
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Oakland, CA
Oakland, California
Added 1mo ago
Certified Printer Technician - Milwaukee, WI
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Milwaukee, WI
Milwaukee, Wisconsin
Added 1mo ago
Certified Printer Technician - Kansas City, KS
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Kansas City, KS
Kansas City, Kansas
Added 1mo ago
Certified Printer Technician - Billings, MT
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Billings, MT
Billings, Montana
Added 1mo ago
Certified Printer Technician - Chicago, IL
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Chicago, IL
Chicago, Illinois
Added 1mo ago
Certified Printer Technician - Providence, RI
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Added 1mo ago
Velocity, A Managed Solutions Company
Certified Printer Technician - Providence, RI
Providence, Rhode Island
Added 1mo ago
New 7h ago
Contact Center Manager (Remote or Hybrid in Holland, OH)
Velocity, A Managed Solutions Company·Holland, Ohio
Remote (US)
Bachelor's degree in communications
501-1,000 employees
Job Description
General Summary
Velocity is seeking an experienced and results-driven Contact Center Manager to lead the daily operations of the Enterprise Solutions Contact Center. This role is responsible for delivering exceptional customer experiences while driving operational excellence across all customer support channels. The Contact Center Manager provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.
The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and possesses a passion for developing people, optimizing processes, and leveraging data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.
Success in this role requires strong operational leadership, effective communication, sound business judgment, and the ability to inspire high-performing teams while adapting to changing business priorities and customer demands.
Primary Duties and Responsibilities
- Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
- Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
- Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer success.
- Own the operational health of the Contact Center by monitoring, analyzing, and communicating performance metrics, including but not limited to:
- Average Speed to Answer (ASA)
- Service Level
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- Quality Assurance Scores
- Ticket Aging
- Schedule Adherence
- Occupancy
- Agent Productivity
- Absenteeism and Turnover
- Supervisor Coaching Completion
- Develop and execute action plans to improve customer satisfaction, operational efficiency, quality, and employee performance.
- Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand.
- Develop capacity plans and operational readiness strategies to support seasonal demand, customer growth, new client onboarding, and business initiatives.
- Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development planning for leaders and staff.
- Build leadership bench strength through succession planning, mentoring, and ongoing talent development.
- Serve as the primary escalation point for complex customer issues and ensure timely resolution while maintaining a high level of customer satisfaction.
- Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
- Identify opportunities to streamline workflows through automation, process optimization, knowledge management, and technology enhancements.
- Ensure compliance with company policies, customer contractual obligations, security standards, and applicable regulatory requirements.
- Prepare, analyze, and present operational reports, business reviews, forecasts, and executive performance updates.
- Develop and manage departmental budgets while maintaining financial accountability and identifying opportunities for cost optimization.
- Lead operational readiness for new customer implementations, organizational changes, and major service initiatives.
- Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
- Perform other duties as assigned.
Qualifications, Education and Experience
- Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
- Minimum of five (5) years of progressive Contact Center experience.
- Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
- Demonstrated success leading operations within a high-volume, multi-channel Contact Center.
Knowledge, Skills and Abilities
- Exceptional leadership, coaching, and talent development skills.
- Strong customer-first mindset with a passion for delivering outstanding service experiences.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong analytical and critical thinking abilities with exceptional attention to detail.
- Ability to interpret operational data and translate insights into measurable business improvements.
- Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
- Demonstrated ability to manage multiple priorities in a fast-paced, changing environment.
- Strong organizational, planning, and project management skills.
- Ability to influence cross-functional teams and build collaborative working relationships.
- Comfortable making sound decisions under pressure while maintaining professionalism and composure.
- Self-motivated with the ability to work independently while effectively leading diverse teams.
- Proficient in Microsoft Office applications and able to quickly learn new technologies and business systems.
- High level of integrity, accountability, and professionalism.
- Commitment to fostering an inclusive workplace where employees are empowered to succeed.
- Strong knowledge of Contact Center operations, workforce management principles, quality assurance, and customer experience best practices.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Sick Time
- 401K – with Employer Match
- Paid Parental Leave
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
Velocity, A Managed Solutions Company
Contact Center Manager (Remote or Hybrid in Holland, OH)
Holland, Ohio
New 7h ago501-1,000 employees
Remote (US)
Bachelor's degree in communications
Job Description
General Summary
Velocity is seeking an experienced and results-driven Contact Center Manager to lead the daily operations of the Enterprise Solutions Contact Center. This role is responsible for delivering exceptional customer experiences while driving operational excellence across all customer support channels. The Contact Center Manager provides strategic leadership to frontline supervisors and customer service teams, ensuring service levels, quality standards, and business objectives are consistently achieved.
The ideal candidate is a customer-focused leader who thrives in a fast-paced environment and possesses a passion for developing people, optimizing processes, and leveraging data to drive continuous improvement. This individual will foster a culture of accountability, collaboration, innovation, and service excellence while balancing the needs of customers, employees, and the business.
Success in this role requires strong operational leadership, effective communication, sound business judgment, and the ability to inspire high-performing teams while adapting to changing business priorities and customer demands.
Primary Duties and Responsibilities
- Lead the day-to-day operations of the Enterprise Solutions Contact Center, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
- Provide leadership, coaching, mentoring, and performance management for supervisors, team leads, and customer service representatives.
- Foster a positive, inclusive, and high-performing culture focused on accountability, employee engagement, continuous improvement, and customer success.
- Own the operational health of the Contact Center by monitoring, analyzing, and communicating performance metrics, including but not limited to:
- Average Speed to Answer (ASA)
- Service Level
- Average Handle Time (AHT)
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- Quality Assurance Scores
- Ticket Aging
- Schedule Adherence
- Occupancy
- Agent Productivity
- Absenteeism and Turnover
- Supervisor Coaching Completion
- Develop and execute action plans to improve customer satisfaction, operational efficiency, quality, and employee performance.
- Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand.
- Develop capacity plans and operational readiness strategies to support seasonal demand, customer growth, new client onboarding, and business initiatives.
- Conduct regular one-on-one meetings, coaching sessions, performance evaluations, and career development planning for leaders and staff.
- Build leadership bench strength through succession planning, mentoring, and ongoing talent development.
- Serve as the primary escalation point for complex customer issues and ensure timely resolution while maintaining a high level of customer satisfaction.
- Collaborate with Operations, Engineering, Project Management, Customer Success, Quality Assurance, Workforce Management, and Training teams to improve processes and customer outcomes.
- Identify opportunities to streamline workflows through automation, process optimization, knowledge management, and technology enhancements.
- Ensure compliance with company policies, customer contractual obligations, security standards, and applicable regulatory requirements.
- Prepare, analyze, and present operational reports, business reviews, forecasts, and executive performance updates.
- Develop and manage departmental budgets while maintaining financial accountability and identifying opportunities for cost optimization.
- Lead operational readiness for new customer implementations, organizational changes, and major service initiatives.
- Champion employee engagement initiatives that promote retention, recognition, professional development, and overall team success.
- Perform other duties as assigned.
Qualifications, Education and Experience
- Bachelor's degree in Business Administration, Management, Communications, or a related field preferred.
- Minimum of five (5) years of progressive Contact Center experience.
- Minimum of three (3) years of leadership experience managing supervisors, team leads, or customer service teams.
- Demonstrated success leading operations within a high-volume, multi-channel Contact Center.
Knowledge, Skills and Abilities
- Exceptional leadership, coaching, and talent development skills.
- Strong customer-first mindset with a passion for delivering outstanding service experiences.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong analytical and critical thinking abilities with exceptional attention to detail.
- Ability to interpret operational data and translate insights into measurable business improvements.
- Strong business acumen with the ability to balance customer satisfaction, employee engagement, and operational efficiency.
- Demonstrated ability to manage multiple priorities in a fast-paced, changing environment.
- Strong organizational, planning, and project management skills.
- Ability to influence cross-functional teams and build collaborative working relationships.
- Comfortable making sound decisions under pressure while maintaining professionalism and composure.
- Self-motivated with the ability to work independently while effectively leading diverse teams.
- Proficient in Microsoft Office applications and able to quickly learn new technologies and business systems.
- High level of integrity, accountability, and professionalism.
- Commitment to fostering an inclusive workplace where employees are empowered to succeed.
- Strong knowledge of Contact Center operations, workforce management principles, quality assurance, and customer experience best practices.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
- Customer-obsessed
- One team
- Do the right thing
- Let’s go!
Our Benefits
- Medical, Dental, Vision
- PTO & Paid Holidays
- Paid Sick Time
- 401K – with Employer Match
- Paid Parental Leave
- Company provided Life Insurance, Short/Long-Term Disability
- Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.
Job Roles at Velocity, A Managed Solutions Company
Customer Service15 jobs
Electrical Engineering10 jobs
Data Engineering4 jobs
Business Analyst1 jobs
Compliance & Risk1 jobs
Automation QA1 jobs
Working at Velocity, A Managed Solutions Company
Velocity, A Managed Solutions Company's 42 open roles are across all levels, and about 2% are remote or hybrid. The most active teams are customer service, electrical engineering, and data engineering. Velocity, A Managed Solutions Company, is a managed services provider specializing in field-based technology deployment, including structured cabling, printer repair, and on-site equipment support for enterprise clients across a wide range of industries. The company operates with a workforce of 501 to 1,000 employees and dispatches technicians to client sites nationwide. Most Velocity, A Managed Solutions Company roles are based in Dallas, with some in Cincinnati and Holland.
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Browse jobs by roleVelocity, A Managed Solutions Company Jobs: Frequently Asked Questions
How many jobs is Velocity, A Managed Solutions Company hiring for right now?
Velocity, A Managed Solutions Company is hiring for 42 open roles on Migrate Mate as of July 16, 2026, updated daily, concentrated in customer service and electrical engineering. Positions are posted across multiple U.S. cities and cover field technician work including structured cabling and printer repair. Migrate Mate refreshes the listing count each day as roles open and close.
What kinds of roles does Velocity, A Managed Solutions Company hire for?
The most active teams are customer service, electrical engineering, and data engineering. Velocity, A Managed Solutions Company, primarily hires field technicians, including structured cabling technicians and certified printer technicians, with positions posted in cities across the country. The company also recruits for general repair technician roles. Most postings are across all levels, making the openings accessible to experienced tradespeople and technical specialists.
Are Velocity, A Managed Solutions Company jobs remote or in-person?
Mostly on-site. About 2% of Velocity, A Managed Solutions Company's open roles on Migrate Mate are remote or hybrid as of July 16, 2026, with the rest based in Dallas. Each Velocity, A Managed Solutions Company listing shows its work location so you can filter before applying.
How do I apply to a job at Velocity, A Managed Solutions Company?
Find a role that matches your background by browsing Velocity, A Managed Solutions Company's open positions on Migrate Mate, then follow the listing through to Velocity, A Managed Solutions Company's own application process on velocitymsc.com. Velocity, A Managed Solutions Company manages its own hiring directly, so all applications, interviews, and decisions are handled by their internal recruiting team.
Does Velocity, A Managed Solutions Company hire entry-level?
Most of Velocity, A Managed Solutions Company's open roles on Migrate Mate are across all levels as of July 16, 2026. Check individual Velocity, A Managed Solutions Company listings for stated experience requirements.
Where is Velocity, A Managed Solutions Company hiring?
Most Velocity, A Managed Solutions Company roles are based in Dallas, with some in Cincinnati and Holland, and about 2% offer remote or hybrid work as of July 16, 2026. Migrate Mate shows the location on each listing.