Western Union Jobs Hiring Now

US – Miami

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.

Role Responsibilities

The Financial Intelligence Unit (FIU) plays a critical role in supporting Western Union's efforts to identify, investigate, and mitigate financial crime risks globally. As Manager, Law Enforcement and External Partnerships, you will drive efforts that strengthen collaboration with law enforcement agencies, intelligence partners, regulatory authorities, and industry organizations. You will serve as a key liaison between the FIU and external stakeholders while partnering across Compliance, Legal, Operations, Technology, and Investigations to support financial crime prevention, information sharing, and regulatory compliance.

• Develop and maintain effective partnerships with law enforcement agencies, regulators, intelligence organizations, industry groups, and others to support financial crime prevention and investigative efforts.
• Serve as a primary point of contact for designated external partners and represent the FIU in information-sharing initiatives, operational meetings, and collaborative investigations.
• Oversee and conduct subpoena, legal request, and information disclosure processes, ensuring activities are completed in accordance with legal, regulatory, privacy, and corporate governance requirements.
• Monitor emerging financial crime trends, typologies, and threats, including money laundering, terrorist financing, fraud, human trafficking, and other illicit activities; leveraging relationships to support the FIU Threat Intelligence Collection Program and provide risk-based recommendations to leadership.
• Direct and support strategic intelligence initiatives, audit remediation activities, and support investigative reviews by managing priorities, timelines, resources, and deliverables.
• Partner with Compliance, Legal, Operations, Investigations, Product, and Technology teams to identify and escalate financial crime risks, and implement effective mitigation strategies.
• Support regulatory examinations, audits, and internal reviews through the preparation of documentation, reporting, analysis, and subject matter expertise.
• Evaluate and enhance operational processes, reporting capabilities, investigative workflows, and information-sharing practices to improve effectiveness and efficiency.
• Prepare management reporting and provide insights on program performance, operational metrics, emerging risks, and key initiatives.
• Provide guidance, coaching, and subject matter expertise to team members involved in law enforcement engagement, intelligence and investigation activities, and subpoena operations.
• Support the development and implementation of policies, procedures, and controls designed to strengthen the organization's AML compliance framework and financial crime risk management program.

Role Requirements

Basic Qualifications:

• Bachelor's degree.
• 5+ years in a Law Enforcement, Intelligence, regulatory authority or other intelligence and investigation sectors, engaged in financial crime investigations or intelligence development, OR 5+ years of experience in AML compliance, financial crime investigations, FIU operations, regulatory compliance, law enforcement engagement, or a related financial crime discipline.
• 3+ years of experience supporting anti-money laundering, Bank Secrecy Act, counter-terrorist financing, compliance, risk management, or financial crime programs.
• Experience managing or overseeing subpoena processes, legal requests, investigative support activities, intelligence-sharing programs, or related operational processes in a regulated environment or as law enforcement.
• Experience working within or with financial services, payments, banking, fintech, regulatory agencies, law enforcement organizations, or similar regulated industries.
• Knowledge of AML, Bank Secrecy Act, and counter-terrorist financing regulations and related financial crime compliance requirements, including data sharing provisions.
• Experience collaborating with cross-functional stakeholders, including Compliance, Legal, Risk, Operations, Investigations, or regulatory partners.
• Proficiency with Microsoft Office applications and business reporting tools.
• • Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Preferred Qualifications:

• 3+ years of people leadership, supervisory, team lead, or program management experience.
• Experience building and managing relationships with law enforcement agencies, regulatory authorities, intelligence organizations, or industry groups.
• Experience supporting regulatory examinations, audits, remediation initiatives, or compliance reviews.
• Experience leading strategic intelligence projects, investigative programs, or large-scale risk assessments.
• Knowledge of global AML regulations, information-sharing frameworks, and financial crime typologies.
• Experience within payment services, money movement, banking, fintech, or consumer financial services organizations.
• Professional certification such as CAMS (Certified Anti-Money Laundering Specialist), CFE (Certified Fraud Examiner), or a related compliance certification.
• Experience leveraging data analytics, reporting tools, automation, or emerging technologies to enhance investigative effectiveness and financial crime risk management.

Workplace Option

HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Location: 5 Concourse Pkwy NE, Suite 2300 Atlanta, GA 30328

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Employee Discount Program
• Parental Leave
• 401K Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Salary

The base salary range is $117,000 – $125,000 USD per year. Total on-target compensation includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SS2 #LI-Hybrid

Estimated Job Posting End Date:

11-02-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.