SUMMARY: The Racquet Sports Administrative Assistant provides administrative, organizational, and customer service support for the Racquet Sports department. This position is responsible for assisting with daily office operations, coordinating schedules and reservations, processing registrations and payments, maintaining accurate records, communicating with members and guests, and supporting department staff to ensure efficient operations and exceptional guest experiences.

PRIMARY RESPONSIBILITIES

• Provide administrative support for the Racquet Sports department, including answering phones, responding to emails, and assisting guests and members
• Coordinate court reservations, lesson bookings, clinics, leagues, tournaments, and special events
• Process registrations, payments, refunds, and department-related transactions in applicable software systems
• Maintain accurate records, schedules, attendance logs, reports, and filing systems
• Assist with inventory tracking and ordering of office and pro shop supplies as directed
• Prepare correspondence, reports, spreadsheets, and other administrative documents
• Support the Racquet Sports Manager with scheduling, payroll documentation, and departmental communications
• Serve as a point of contact for members, guests, instructors, and vendors, providing professional and courteous customer service
• Assist with promoting department programs, events, and seasonal offerings
• Maintain confidentiality of employee, member, and business information
• Ensure the reception and office areas remain organized and professional
• Assist with additional administrative projects and duties as assigned

MINIMUM QUALIFICATIONS:

• Minimum of one (1) year of administrative, office support, customer service, or hospitality experience preferred
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn department-specific software.
• Strong attention to detail and accuracy
• Ability to work independently while collaborating effectively with a team
• Professional appearance and positive customer service attitude
• Ability to maintain confidentiality and exercise sound judgment

EDUCATION, TRAINING AND EXPERIENCE GUIDELINES:

High School diploma or GED required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Work is performed primarily in an office and racquet sports facility environment
• Regularly required to sit, stand, walk, bend, reach, and use hands for keyboarding and office equipment
• Frequent use of computers, telephones, printers, and other office equipment
• Must be able to occasionally lift and carry up to 25 pounds
• May occasionally work outdoors while assisting with racquet sports programs and events, with exposure to varying weather conditions
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as business needs require

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.