Customer Support Jobs at ADT with Visa Sponsorship
ADT's Customer Support roles cover everything from alarm monitoring and technical troubleshooting to account management and field dispatch coordination. ADT has an established history of sponsoring work visas for qualified Customer Support professionals, making it a realistic target for international candidates building a U.S. career in the security services industry.
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Get Access To All JobsDuties and Responsibilities:
- Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
- Work Order and ticket handling. Maintain queues, communicate, fulfill.
- Cycle counts of Depot inventory (devices and peripherals)
- Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
- Troubleshoot software or hardware issues.
- Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
- Manage and track devices sent to 3rd parties for repair.
- Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Maintain a comprehensive repository for documentation and update as needed.
- PC and Apple Mac set up and support experience.
- iPad and Tablet setup, OS updates, and wiping of the device.
- Manage cellular activations of mobility assets (request activations, reassignments, cancelations).
Skills:
- SCCM OSD, Imaging, or similar desktop imaging technology.
- Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
- Active Directory experience.
- Problem solving and troubleshooting abilities.
- Excellent communication, documentation, and written skills.
- Experience with XenMobile or other Mobile management software a plus.
- Experience using Office 365 suite.
Requirements
- Education: Preferred but not required two (2) year degree or equivalent experience.
- A+ certification or equivalent work experience in Depot/Workstation support.
Duties and Responsibilities:
- Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.
- Work Order and ticket handling. Maintain queues, communicate, fulfill.
- Cycle counts of Depot inventory (devices and peripherals)
- Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.
- Troubleshoot software or hardware issues.
- Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.
- Manage and track devices sent to 3rd parties for repair.
- Order parts as needed, both under warranty from Dell and other Vendors and out of warranty using ADT’s procurement system.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Maintain a comprehensive repository for documentation and update as needed.
- PC and Apple Mac set up and support experience.
- iPad and Tablet setup, OS updates, and wiping of the device.
- Manage cellular activations of mobility assets (request activations, reassignments, cancelations).
Skills:
- SCCM OSD, Imaging, or similar desktop imaging technology.
- Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
- Active Directory experience.
- Problem solving and troubleshooting abilities.
- Excellent communication, documentation, and written skills.
- Experience with XenMobile or other Mobile management software a plus.
- Experience using Office 365 suite.
Requirements
- Education: Preferred but not required two (2) year degree or equivalent experience.
- A+ certification or equivalent work experience in Depot/Workstation support.
See all 188+ Customer Support at ADT jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at ADT roles.
Get Access To All JobsTips for Finding Customer Support Jobs at ADT Jobs
Frame your experience around regulated industries
ADT operates under strict licensing requirements across U.S. states. Highlight any prior experience supporting customers in regulated environments like security, utilities, or telecom, this signals you understand compliance-sensitive service contexts that ADT's support teams navigate daily.
Target roles with shift-based or remote structures
ADT's Customer Support operation runs around the clock across monitoring centers. Roles with rotating shifts or remote eligibility tend to have higher hiring volume and faster headcount decisions, which can shorten the window between offer and sponsorship initiation.
Verify your OPT timeline before applying
If you're on F-1 OPT, confirm your remaining authorization period covers at least six months of employment before submitting applications. ADT's onboarding process for Customer Support can take several weeks, and a short OPT runway reduces your sponsorship options significantly.
Confirm LCA filing scope during the offer stage
Before signing an offer, ask HR whether the Labor Condition Application will cover your specific work location. ADT operates monitoring centers and offices in multiple states, and the DOL requires a certified LCA tied to the actual worksite, which matters if you're placed at a regional facility.
Search ADT's open Customer Support roles on Migrate Mate
Filter by visa type to surface ADT Customer Support positions that align with your current status. Migrate Mate aggregates sponsorship-eligible roles, so you can focus your outreach on positions where ADT is actively filing rather than cold-applying across their full job board.
Prepare documentation that demonstrates customer-facing metrics
ADT's HR and hiring managers assess Customer Support candidates on measurable outcomes like resolution rates and customer satisfaction scores. Gather any performance data from previous roles before interviews, concrete metrics strengthen both your candidacy and the evidentiary record an employer builds for USCIS petitions.
Customer Support at ADT jobs are hiring across the US. Find yours.
Find Customer Support at ADT JobsFrequently Asked Questions
Does ADT sponsor H-1B visas for Customer Support roles?
Yes, ADT has sponsored H-1B visas for Customer Support positions. These roles can qualify as specialty occupations when they require a bachelor's degree in a relevant field such as communications, business administration, or information technology. The sponsorship process involves ADT filing a Labor Condition Application with the DOL before submitting the H-1B petition to USCIS, so you'll need a confirmed job offer before any filing can begin.
How do I apply for Customer Support jobs at ADT?
You can search ADT's open Customer Support positions directly through ADT's careers portal or through Migrate Mate, which filters roles by visa sponsorship eligibility. When applying, tailor your resume to reflect experience in security, utilities, or similar service environments where handling sensitive customer situations and technical troubleshooting are core requirements. Mention your visa status clearly in the application or cover letter so ADT's recruiting team can route you to the right hiring process from the start.
Which visa types does ADT commonly use for Customer Support positions?
ADT sponsors multiple visa categories for Customer Support roles, including H-1B, E-3 for Australian citizens, and F-1 OPT and CPT for students completing U.S. degrees. For longer-term pathways, ADT has also supported EB-2 and EB-3 Green Card sponsorship, which typically involves PERM labor certification through the DOL. The appropriate visa category depends on your nationality, educational background, and current immigration status.
What qualifications does ADT expect for Customer Support roles?
ADT generally looks for candidates with a bachelor's degree in business, communications, information technology, or a related field for Customer Support positions that involve visa sponsorship. Practical experience in high-volume, technically complex service environments carries significant weight, particularly if you've supported customers in security, telecom, or utilities. Demonstrable metrics like resolution rates, customer satisfaction scores, or upselling performance strengthen applications considerably.
How do I manage timing between my visa status and ADT's hiring process?
ADT's Customer Support hiring can move at varying speeds depending on the monitoring center or office location. If you're on F-1 OPT, account for USCIS H-1B cap-subject filing windows, which open each April 1 for an October 1 start date. If your OPT expires before October 1, a timely OPT STEM extension filed with your DSO can bridge the gap. For E-3 applicants, consular processing in Australia typically takes two to four weeks once ADT has a certified LCA.
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