Customer Success Representative Jobs at ADT with Visa Sponsorship
ADT hires Customer Success Representatives to manage client relationships, support security system onboarding, and drive retention across residential and commercial accounts. ADT has a consistent track record of sponsoring work visas for this function, making it a realistic target if you need sponsorship to work in the U.S.
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Get Access To All JobsINTRODUCTION
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
What you should know about our team:
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems; we’re helping protect what matters most. Whether it’s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
What you will do:
As a Resale Sales Representative, you are not starting from scratch; you are reactivating interest and rebuilding trust with customers who already know ADT. That’s a powerful head start! These customers represent one of ADT’s strategic growth opportunities, and you will be at the forefront of re-introducing modern solutions that better meet this customer segment’s needs. You will:
- Re-engage previous customers, not cold-calling strangers. That means shorter sales cycles, higher conversion rates, and real potential to build lasting relationships.
- Provide personalized solutions that combine security, automation, and life safety features, all tailored to their space and lifestyle.
- Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors.
- Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
- Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.
What you need to be successful:
We’re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you’ll fit right in.
- High school diploma or equivalent.
- Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
- Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
- Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
- Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
- Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
- Consumer sales experience is preferred but not required.
How ADT invests in you:
Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. Pay is bi-weekly.
Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you’ll earn up to $4,000.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Mileage reimbursement
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Culture of professional development and career growth opportunities
- Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here:
- We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
- We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
- We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
- We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
LOCATION
Work Location: In person
Job Type: Full-time
Pay: $100,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
INTRODUCTION
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
What you should know about our team:
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems; we’re helping protect what matters most. Whether it’s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
What you will do:
As a Resale Sales Representative, you are not starting from scratch; you are reactivating interest and rebuilding trust with customers who already know ADT. That’s a powerful head start! These customers represent one of ADT’s strategic growth opportunities, and you will be at the forefront of re-introducing modern solutions that better meet this customer segment’s needs. You will:
- Re-engage previous customers, not cold-calling strangers. That means shorter sales cycles, higher conversion rates, and real potential to build lasting relationships.
- Provide personalized solutions that combine security, automation, and life safety features, all tailored to their space and lifestyle.
- Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors.
- Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
- Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.
What you need to be successful:
We’re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you’ll fit right in.
- High school diploma or equivalent.
- Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
- Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
- Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
- Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
- Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
- Consumer sales experience is preferred but not required.
How ADT invests in you:
Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. Pay is bi-weekly.
Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you’ll earn up to $4,000.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Mileage reimbursement
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Culture of professional development and career growth opportunities
- Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here:
- We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
- We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
- We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
- We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
LOCATION
Work Location: In person
Job Type: Full-time
Pay: $100,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
See all 38+ Customer Success Representative at ADT jobs
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Get Access To All JobsTips for Finding Customer Success Representative Jobs at ADT Jobs
Frame your background around retention metrics
ADT's Customer Success hiring centers on churn reduction and account expansion, not just support volume. Before applying, document specific examples where you improved customer retention or upsell rates. Numbers tied to outcomes get attention in this industry.
Target ADT's commercial security division first
ADT's commercial accounts team handles more complex, higher-value clients and tends to have more structured onboarding for sponsored hires. Roles in that segment often come with clearer career paths, which strengthens your case during the visa sponsorship conversation.
Ask about sponsorship eligibility before final interviews
ADT sponsors multiple visa types for this role, but not every hiring manager knows which apply to your situation. Raise your visa category directly with the recruiter after a screening call, not after an offer, so there are no surprises during the filing stage.
Prepare your OPT or E-3 documents before an offer arrives
For F-1 OPT, confirm your OPT authorization dates align with ADT's typical onboarding timeline. For E-3, have your credentials assessment and degree documents ready. ADT's HR team will move faster if you can respond to document requests within days, not weeks.
Understand how PERM timing affects long-term planning
If you're targeting an EB-2 or EB-3 Green Card through ADT, PERM labor certification adds significant lead time before your I-140 petition can be filed. Build that timeline into your career planning, especially if your current visa status has a hard expiration.
Use Migrate Mate to find open Customer Success roles at ADT
ADT posts Customer Success Representative openings across multiple U.S. markets at different times of year. Use Migrate Mate to filter for ADT roles that are open to visa sponsorship, so you're not manually sorting through listings that won't move your application forward.
Customer Success Representative at ADT jobs are hiring across the US. Find yours.
Find Customer Success Representative at ADT JobsFrequently Asked Questions
Does ADT sponsor H-1B visas for Customer Success Representatives?
Yes, ADT sponsors H-1B visas for Customer Success Representatives. Because H-1B requires the role to qualify as a specialty occupation, your application will be stronger if the position involves technical account management, security system configuration, or work that draws on a specific field of study. General support roles with no degree requirement are harder to support under H-1B. Confirm the job description's requirements with the recruiter before applying.
How do I apply for Customer Success Representative jobs at ADT?
Apply directly through ADT's careers portal or find open roles filtered by visa sponsorship eligibility on Migrate Mate. When you apply, tailor your resume to ADT's security services context, emphasizing client retention, onboarding, and account management experience. After a recruiter screens you, raise your visa situation early so ADT's HR and legal teams can assess sponsorship eligibility before an offer is extended.
Which visa types does ADT commonly use for Customer Success Representative roles?
ADT sponsors H-1B, E-3, F-1 OPT, F-1 CPT, and EB-2 or EB-3 Green Cards for Customer Success Representatives. E-3 is available exclusively to Australian citizens and has no lottery, making it a faster path than H-1B for eligible candidates. F-1 OPT and CPT allow students and recent graduates to start work while longer-term sponsorship is arranged. EB-2 and EB-3 apply when ADT is willing to support permanent residence.
What qualifications does ADT expect for sponsored Customer Success Representatives?
ADT typically looks for candidates with a bachelor's degree in business, communications, or a related field, combined with experience in account management or client-facing roles. Familiarity with CRM platforms and a background in technology or security services is an advantage. For H-1B eligibility specifically, the role needs to require at least a bachelor's degree in a specific discipline, so generalist customer service experience alone may not be sufficient.
How do I plan my timeline if ADT is sponsoring my H-1B?
H-1B has a cap with a lottery that runs each April for an October 1 start date. If you're not already in H-1B status, you'll need to be registered in the March lottery before ADT can file your petition. Gap coverage matters: if you're on OPT with a cap-gap provision, your status remains valid through September 30 while the petition is pending. USCIS premium processing can reduce petition adjudication to roughly 15 business days if timing is tight.
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