Customer Success Representative Jobs at AbbVie with Visa Sponsorship
Customer Success Representative roles at AbbVie sit at the intersection of patient outcomes and commercial strategy, supporting healthcare providers and payers across AbbVie's pharmaceutical portfolio. AbbVie has a consistent track record of sponsoring work visas across multiple categories for this function, making it a strong target for international candidates.
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Get Access To All JobsCompany Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.
Responsibilities
- Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
- Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
- Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
- Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
- Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
- Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
- Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.
Qualifications
- Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.
- Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required.
- Proactively identifies customer style/behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies.
- Operates effectively in a matrix environment. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.
- Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.
- Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels.
- Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).
- An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
- These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
Job Description
This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.
Responsibilities
- Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.
- Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives.
- Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call.
- Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.
- Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities.
- Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.
- Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.
Qualifications
- Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.
- Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required.
- Proactively identifies customer style/behavior and quickly adapts to all aspects of selling approach. Understands and leverages findings to develop sales strategies.
- Operates effectively in a matrix environment. Offers innovative ideas and solutions to maximize business opportunities to address challenges. Provides impact with ideas for the larger organization and anticipates and responds to changes.
- Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.
- Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels.
- Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account-based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries).
- An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
- These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.
- Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Driving a personal auto or company car or truck, or a powered piece of material handling equipment.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html
See all 136+ Customer Success Representative at AbbVie jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Representative at AbbVie roles.
Get Access To All JobsTips for Finding Customer Success Representative Jobs at AbbVie Jobs
Frame your credentials around patient-facing outcomes
AbbVie's Customer Success roles tie directly to therapeutic area adoption and provider relationships. When preparing your resume, quantify impact in clinical or pharma account settings rather than generic SaaS metrics. USCIS specialty occupation reviews scrutinize whether your degree field aligns with the role.
Target AbbVie's therapeutic area teams strategically
AbbVie organizes Customer Success hiring around specific portfolios like immunology, oncology, and aesthetics. Identifying which therapeutic area your background aligns with before applying lets you speak directly to the business problem the hiring team is solving, not just the job title.
Confirm your visa category before the offer stage
AbbVie sponsors multiple visa types including H-1B, E-3, TN, and F-1 OPT. Know which category applies to your nationality before salary negotiations begin. TN and E-3 move faster than H-1B, and raising this early prevents mismatched expectations during offer finalization.
Use Migrate Mate to identify active Customer Success openings
AbbVie posts Customer Success roles across divisions and locations at different times. Use Migrate Mate to filter specifically for AbbVie roles flagged for visa sponsorship, so you're applying to positions where sponsorship is confirmed rather than assumed.
Prepare for DOL prevailing wage documentation early
For H-1B and H-1B1 filings, AbbVie's HR team will benchmark your offer against DOL prevailing wage data for your metro area and job zone. Research the current wage levels for Customer Success and account management roles in the city where the position is based before negotiating.
Understand OPT cap-gap rules if your authorization expires mid-hiring cycle
AbbVie's hiring process for Customer Success roles can span several months. If you're on F-1 OPT and your status expires before October 1, the cap-gap extension automatically covers you through the H-1B start date, provided your employer files before your OPT end date.
Customer Success Representative at AbbVie jobs are hiring across the US. Find yours.
Find Customer Success Representative at AbbVie JobsFrequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Success Representatives?
Yes, AbbVie sponsors H-1B visas for Customer Success Representatives. The role typically qualifies as a specialty occupation because it requires a degree in a field such as life sciences, business, or healthcare administration. Your offer letter and job duties will need to reflect that degree-level expertise to support the H-1B petition filed by AbbVie with USCIS.
Which visa types does AbbVie commonly sponsor for Customer Success Representative roles?
AbbVie sponsors a range of visa categories for Customer Success Representatives, including H-1B, H-1B1 for Chilean and Singaporean nationals, E-3 for Australian citizens, TN for Canadian and Mexican professionals, F-1 OPT and CPT for students, J-1 for exchange visitors, and employment-based Green Cards through EB-2 and EB-3 pathways for longer-term sponsorship.
What qualifications does AbbVie expect for Customer Success Representative roles?
AbbVie's Customer Success Representatives typically need a bachelor's degree in a relevant field such as life sciences, pharmacy, business, or healthcare. Prior experience in pharmaceutical sales, account management, or clinical education strengthens your candidacy significantly. Familiarity with specific therapeutic areas like immunology or oncology and experience navigating payer or provider relationships are valued in most postings.
How do I apply for Customer Success Representative jobs at AbbVie?
Browse open Customer Success Representative positions at AbbVie on Migrate Mate, where listings are filtered to show roles with confirmed visa sponsorship. When applying, tailor your application to the specific therapeutic area the team covers. AbbVie's process typically includes a recruiter screen, a hiring manager interview, and a panel round focused on commercial and relationship-building scenarios.
How do I plan my timeline if AbbVie sponsors my H-1B for a Customer Success role?
H-1B employment can begin October 1 at the earliest, so timing your job search around the April lottery registration window matters. If AbbVie selects you and files before your current authorization expires, cap-gap protections through USCIS keep you covered. Premium processing is available and accelerates USCIS adjudication to roughly 15 business days, which AbbVie may use depending on start date urgency.
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