Customer Success Representative Jobs at AbbVie with Visa Sponsorship
Customer Success Representative jobs at AbbVie sit at the intersection of patient outcomes and commercial strategy, supporting healthcare providers and payers across the pharmaceutical portfolio. AbbVie has a consistent track record of sponsoring work visas across multiple categories for this function, making it a strong target for international candidates.
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About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
Customer Service embraces the responsibility of making a remarkable impact on people’s lives through best-in-class service levels & efficient business solutions we create together. This is driven by our compassion for people, commitment to innovation & inclusion, service to the community, & uncompromising integrity at the heart of everything we do.
The Customer Service Associate is responsible for supporting day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to customers. This role collaborates with business partners throughout the organization to drive customer loyalty & achievement of the company’s sales/revenue objectives by achieving the highest level of operational effectiveness & delivering exceptional customer service. These partnerships will enable the Customer Service Associate to network & explore career path opportunities from multiple partner areas within the company.
Responsibilities
- Process revenue generating customer orders including order entry, order status, document creation, order release tracking through order validations, IDOC error resolution, shipment tracking, sales recognition, document management, for various order types: EDI, fax, email, phone, for RX, OTC, control drugs, clinical trials, serialized products, including vaporizers and pumps. Support establishment of and change to customer master data.
- Process free of charge customer orders including order entry, order status, document creation, order release, shipment tracking, sales recognition, and document management for various order types: donation orders, product requisitions, PAF emergency orders, product replacement.
- Process returns according to Terms and Conditions.
- Critical knowledge and application of Terms and Conditions.
- Support Customer Service Operations project initiatives.
- Support Key Performance Indicators to achieve department service level goals.
- Identify process improvements where applicable for superior customer service including new customer requirements.
- Other duties as assigned by leadership team.
- Compliance:
- Adhere to core behaviors and demonstrates: All for One AbbVie, Decide Smart and Smart, Agile and Accountable, Clear and Courageous, Make Possibilities Real.
- Complete/apply all quality, regulatory safety, and compliance training.
- Support audit documentation requirements for internal Quality, external regulatory agencies and/or customer.
Qualifications
- The role requires a bachelor's degree, preferably in business or a minimum of 2 years customer service-related experience.
- Knowledge of current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and regulatory pharmaceutical marketing and manufacturing principles, practices, and their application.
- Proficient in relevant software, Microsoft Office (Excel, Word), ERP/SAP, SharePoint, customer feedback system.
- Ability to interact with all levels of personnel, customers and sales force.
- Analytical and problem-solving skills, proven ability to conduct a root cause analysis to make decisions within the scope of responsibility.
- Ability to multitask, prioritize work, effective time management and organizational skills.
- Ability to work independently and in a team environment.
- Keen attention to detail with a prominent level of accuracy.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our short-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
See all Customer Success Representative Jobs at AbbVie
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Representative Jobs at AbbVie.
Get Access To All JobsTips for Finding Customer Success Representative Jobs at AbbVie
Frame your credentials around patient-facing outcomes
AbbVie's Customer Success roles tie directly to therapeutic area adoption and provider relationships. When preparing your resume, quantify impact in clinical or pharma account settings rather than generic SaaS metrics. USCIS specialty occupation reviews scrutinize whether your degree field aligns with the role.
Target AbbVie's therapeutic area teams strategically
AbbVie organizes Customer Success hiring around specific portfolios like immunology, oncology, and aesthetics. Identifying which therapeutic area your background aligns with before applying lets you speak directly to the business problem the hiring team is solving, not just the job title.
Confirm your visa category before the offer stage
AbbVie sponsors multiple visa types including H-1B, E-3, TN, and F-1 OPT. Know which category applies to your nationality before salary negotiations begin. TN and E-3 move faster than H-1B, and raising this early prevents mismatched expectations during offer finalization.
Use Migrate Mate to identify active Customer Success openings
AbbVie posts Customer Success roles across divisions and locations at different times. Use Migrate Mate to filter specifically for AbbVie roles flagged for visa sponsorship, so you're applying to positions where sponsorship is confirmed rather than assumed.
Prepare for DOL prevailing wage documentation early
For H-1B and H-1B1 visa filings, AbbVie's HR team will benchmark your offer against DOL prevailing wage data for your metro area and job zone. Research the current wage levels for Customer Success and account management roles in the city where the position is based before negotiating.
Understand OPT cap-gap rules if your authorization expires mid-hiring cycle
AbbVie's hiring process for Customer Success roles can span several months. If you're on F-1 OPT and your status expires before October 1, the cap-gap extension automatically covers you through the H-1B start date, provided your employer files before your OPT end date.
Frequently Asked Questions
Does AbbVie sponsor H-1B visas for Customer Success Representatives?
Yes, AbbVie sponsors H-1B visas for Customer Success Representatives. The role typically qualifies as a specialty occupation because it requires a degree in a field such as life sciences, business, or healthcare administration. Your offer letter and job duties will need to reflect that degree-level expertise to support the H-1B petition filed by AbbVie with USCIS.
Which visa types does AbbVie commonly sponsor for Customer Success Representative roles?
AbbVie sponsors a range of visa categories for Customer Success Representatives, including H-1B, H-1B1 visa for Chilean and Singaporean nationals, E-3 visa for Australian citizens, TN visa for Canadian and Mexican professionals, F-1 OPT and CPT for students, J-1 visa for exchange visitors, and employment-based Green Cards through EB-2 and EB-3 pathways for longer-term sponsorship.
What qualifications does AbbVie expect for Customer Success Representative roles?
AbbVie's Customer Success Representatives typically need a bachelor's degree in a relevant field such as life sciences, pharmacy, business, or healthcare. Prior experience in pharmaceutical sales, account management, or clinical education strengthens your candidacy significantly. Familiarity with specific therapeutic areas like immunology or oncology and experience navigating payer or provider relationships are valued in most postings.
How do I apply for Customer Success Representative jobs at AbbVie?
Browse open Customer Success Representative positions at AbbVie on Migrate Mate, where listings are filtered to show roles with confirmed visa sponsorship. When applying, tailor your application to the specific therapeutic area the team covers. AbbVie's process typically includes a recruiter screen, a hiring manager interview, and a panel round focused on commercial and relationship-building scenarios.
How do I plan my timeline if AbbVie sponsors my H-1B for a Customer Success role?
H-1B employment can begin October 1 at the earliest, so timing your job search around the April lottery registration window matters. If AbbVie selects you and files before your current authorization expires, cap-gap protections through USCIS keep you covered. Premium processing is available and accelerates USCIS adjudication to roughly 15 business days, which AbbVie may use depending on start date urgency.