Customer Success Jobs at ADT with Visa Sponsorship
ADT hires Customer Success professionals to manage client relationships across its residential and commercial security accounts, from onboarding to retention. The company has a track record of sponsoring work visas for this function, covering both temporary and permanent pathways for qualified candidates.
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Get Access To All JobsINTRODUCTION
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
What you should know about our team:
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems; we’re helping protect what matters most. Whether it’s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
What you will do:
As a Resale Sales Representative, you are not starting from scratch; you are reactivating interest and rebuilding trust with customers who already know ADT. That’s a powerful head start! These customers represent one of ADT’s strategic growth opportunities, and you will be at the forefront of re-introducing modern solutions that better meet this customer segment’s needs. You will:
- Re-engage previous customers, not cold-calling strangers. That means shorter sales cycles, higher conversion rates, and real potential to build lasting relationships.
- Provide personalized solutions that combine security, automation, and life safety features, all tailored to their space and lifestyle.
- Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors.
- Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
- Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.
What you need to be successful:
We’re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you’ll fit right in.
- High school diploma or equivalent.
- Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
- Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
- Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
- Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
- Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
- Consumer sales experience is preferred but not required.
How ADT invests in you:
Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. Pay is bi-weekly.
Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you’ll earn up to $4,000.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Mileage reimbursement
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Culture of professional development and career growth opportunities
- Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here:
- We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
- We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
- We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
- We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
LOCATION
Work Location: In person
Job Type: Full-time
Pay: $100,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
INTRODUCTION
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
What you should know about our team:
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems; we’re helping protect what matters most. Whether it’s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
What you will do:
As a Resale Sales Representative, you are not starting from scratch; you are reactivating interest and rebuilding trust with customers who already know ADT. That’s a powerful head start! These customers represent one of ADT’s strategic growth opportunities, and you will be at the forefront of re-introducing modern solutions that better meet this customer segment’s needs. You will:
- Re-engage previous customers, not cold-calling strangers. That means shorter sales cycles, higher conversion rates, and real potential to build lasting relationships.
- Provide personalized solutions that combine security, automation, and life safety features, all tailored to their space and lifestyle.
- Deliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors.
- Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
- Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.
What you need to be successful:
We’re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you’ll fit right in.
- High school diploma or equivalent.
- Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
- Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
- Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
- Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
- Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
- Consumer sales experience is preferred but not required.
How ADT invests in you:
Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $105,000, while experienced sales advisors can earn over $150,000. Pay is bi-weekly.
Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you’ll earn up to $4,000.
Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement
- Mileage reimbursement
- Short- and long-term disability, life insurance, and well-being programs
- Paid time off
- Culture of professional development and career growth opportunities
- Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here:
- We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
- We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
- We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
- We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
LOCATION
Work Location: In person
Job Type: Full-time
Pay: $100,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
See all 42+ Customer Success at ADT jobs
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Get Access To All JobsTips for Finding Customer Success Jobs at ADT Jobs
Frame Your Experience Around Retention Metrics
ADT Customer Success roles center on reducing churn in monitored security contracts. Before applying, document specific examples of renewal rates, upsell outcomes, or escalation resolution you've driven. Concrete retention results resonate with ADT hiring managers and strengthen specialty occupation arguments at the LCA stage.
Target Roles Tied to Commercial Accounts
ADT's commercial security division, covering enterprise and SMB clients, posts Customer Success openings more consistently than residential lines. These roles carry clearer degree requirements, which USCIS weighs heavily when evaluating whether a position qualifies as a specialty occupation under H-1B rules.
Verify Your OPT Start Date Against ADT's Hiring Cycle
ADT hiring for Customer Success tends to cluster around Q1 and Q3. If you're on F-1 OPT, map your authorization end date against those windows. A 60-day gap between offer and start can jeopardize your status if onboarding is delayed, so align timelines before accepting.
Ask Directly About the LCA Filing Timeline
Once ADT extends an offer, the Labor Condition Application must be certified by DOL before any H-1B or E-3 petition can be filed. Ask the recruiter which entity files, whether they use internal counsel or outside firms, and how long certification typically takes in their recent experience.
Search ADT Openings on Migrate Mate Before Applying Elsewhere
ADT posts Customer Success roles across multiple boards, but not all listings flag visa sponsorship availability. Use Migrate Mate to filter ADT positions by sponsorship type so you're applying only where your visa category is explicitly supported, saving time and avoiding offers that fall through at the sponsorship stage.
Prepare for PERM Early if Targeting Permanent Residence
ADT has sponsored EB-2 and EB-3 Green Cards for Customer Success employees. PERM recruitment requirements mean your employer must advertise the role publicly before filing. If long-term sponsorship matters to you, raise it during the offer negotiation, not six months into the job.
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Find Customer Success at ADT JobsFrequently Asked Questions
Does ADT sponsor H-1B visas for Customer Success?
Yes, ADT sponsors H-1B visas for Customer Success roles, particularly positions tied to commercial account management where a specific bachelor's degree in business, communications, or a related field is a stated requirement. USCIS requires the role to qualify as a specialty occupation, so roles with clearly defined degree requirements are stronger candidates for approval. Confirming the educational requirements during the application process helps set accurate expectations.
How do I apply for Customer Success jobs at ADT?
You can apply through ADT's careers site or through job boards that surface their openings. For visa-sponsored positions specifically, Migrate Mate lets you filter ADT Customer Success roles by sponsorship type, so you're not spending time on listings that won't support your visa. Once you identify a role, apply directly and flag your sponsorship need early in the recruiter screen, ideally before the hiring manager interview.
Which visa types does ADT commonly use for Customer Success hires?
ADT sponsors H-1B, E-3, F-1 OPT, F-1 CPT, and Green Card pathways including EB-2 and EB-3 for Customer Success positions. E-3 is available exclusively to Australian citizens and is often faster to process than H-1B. F-1 OPT and CPT are common entry points for recent graduates before transitioning to a long-term sponsored status.
What qualifications does ADT expect for sponsored Customer Success roles?
ADT typically looks for a bachelor's degree in business, communications, or a related field, combined with experience managing client accounts or post-sale relationships. For commercial security roles specifically, familiarity with enterprise contracts, escalation management, or SLA tracking is valued. Roles requiring a specific degree field are also more straightforward to sponsor under H-1B specialty occupation standards, which benefits both you and ADT during the petition process.
How do I time my visa filing if I receive an offer from ADT?
Timing depends on your visa type. H-1B petitions for cap-subject workers can only be filed once per year with an October 1 start date, so an offer outside that window may require bridging on OPT or another status. E-3 visas have no annual cap and can be filed year-round. Once ADT extends an offer, the DOL must certify the Labor Condition Application before any petition is filed, which typically takes seven business days under standard processing.
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