Customer Service Jobs at CHANEL with Visa Sponsorship
Customer Service roles at CHANEL span boutique sales, client relations, and after-sales support across luxury retail environments. CHANEL has a track record of sponsoring international talent in this function, supporting candidates through work visa pathways including H-1B1, E-3, and F-1 OPT as they build careers in the brand's U.S. operations.
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Get Access To All JobsSpecialist, Visual Merchandising, Saks Beverly Hills
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
The Specialist, Visual Merchandising will oversee the coordination of all visual merchandising standards within the boutique during boutique hours and events. You will play a vital role in supervising with the Visual Lead, the implementation and maintenance of all visual merchandising guidelines including window installs and the proper set-up and use of all fixtures, selling tools, and mannequins within the boutique.
What impact you can create at CHANEL:
- Communicate and oversee all appropriate VM direction, animations and guidelines to Image Ambassadors and boutique management
- Develop and maintain working relationships with Boutique Management teams to ensure all pertinent merchandise initiatives are being maintained and boutique business needs are being met
- Responsible for coordinating the movement and storage of display elements in conjunction with Visual Merchandise Manager
- Ensure windows and selling floors are appropriately merchandised on a regular basis following VM guidelines in between regular floor sets, window installations and collection launches
- Ensure photographs are taken of entire boutique after floor and window set, according to VM photo guidelines, for maintenance purposes and submission to the Global Image Team. In addition, photos should be updated in Dropbox every time changes are made to the boutiques.
- Work independently with minimal supervision, taking ownership of projects and delivering timely results
You are energized by:
- The history and heritage of The House of CHANEL
- People leadership and development
- Fostering a meaningful client experience centered around inclusion and connection
- Building collaborative partnerships and relationships
- Being comfortable in the middle of complexity and ambiguity
- Multi-tasking within projects in a dynamic, fast paced environment
- Creativity and innovation by testing, learning, and taking new risks
- Appreciation for art, beauty, and luxury
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Proficiency in Microsoft Office suite (Excel, Word, Power point) and email (e.g., Outlook)
- A comprehensive knowledge of fashion styling, merchandising and visual display
- Working with digital photography and using phone application to execute projects
- Minimum associate degree in Display and Exhibition Design or comparable Art / Fashion related course of study
- Minimum of 2 years in a similar position or higher: preferably with a luxury brand
- A high level of professionalism in communication, attitude and teamwork with clients, employees & management team
- Able to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.
- A flexible schedule with the ability to work late nights, weekends, and some holidays
- Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results
Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
- The anticipated base salary range for this position is $61,400 through $95,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may/will be offered for this position. Other components may/will include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation CHANEL:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation CHANEL website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
Specialist, Visual Merchandising, Saks Beverly Hills
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
About the role:
The Specialist, Visual Merchandising will oversee the coordination of all visual merchandising standards within the boutique during boutique hours and events. You will play a vital role in supervising with the Visual Lead, the implementation and maintenance of all visual merchandising guidelines including window installs and the proper set-up and use of all fixtures, selling tools, and mannequins within the boutique.
What impact you can create at CHANEL:
- Communicate and oversee all appropriate VM direction, animations and guidelines to Image Ambassadors and boutique management
- Develop and maintain working relationships with Boutique Management teams to ensure all pertinent merchandise initiatives are being maintained and boutique business needs are being met
- Responsible for coordinating the movement and storage of display elements in conjunction with Visual Merchandise Manager
- Ensure windows and selling floors are appropriately merchandised on a regular basis following VM guidelines in between regular floor sets, window installations and collection launches
- Ensure photographs are taken of entire boutique after floor and window set, according to VM photo guidelines, for maintenance purposes and submission to the Global Image Team. In addition, photos should be updated in Dropbox every time changes are made to the boutiques.
- Work independently with minimal supervision, taking ownership of projects and delivering timely results
You are energized by:
- The history and heritage of The House of CHANEL
- People leadership and development
- Fostering a meaningful client experience centered around inclusion and connection
- Building collaborative partnerships and relationships
- Being comfortable in the middle of complexity and ambiguity
- Multi-tasking within projects in a dynamic, fast paced environment
- Creativity and innovation by testing, learning, and taking new risks
- Appreciation for art, beauty, and luxury
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Proficiency in Microsoft Office suite (Excel, Word, Power point) and email (e.g., Outlook)
- A comprehensive knowledge of fashion styling, merchandising and visual display
- Working with digital photography and using phone application to execute projects
- Minimum associate degree in Display and Exhibition Design or comparable Art / Fashion related course of study
- Minimum of 2 years in a similar position or higher: preferably with a luxury brand
- A high level of professionalism in communication, attitude and teamwork with clients, employees & management team
- Able to move heavy items - may include overhead lifting, pulling, and pushing of items up to 25 lbs.
- A flexible schedule with the ability to work late nights, weekends, and some holidays
- Front of House Fashion: Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results
Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
- The anticipated base salary range for this position is $61,400 through $95,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may/will be offered for this position. Other components may/will include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
Additional Information:
CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion:
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
CHANEL Community:
- CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability:
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture:
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Fondation CHANEL:
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- For more information, please navigate to the Fondation CHANEL website here.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.
See all 55+ Customer Service at CHANEL jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at CHANEL Jobs
Frame your luxury retail credentials precisely
CHANEL's Customer Service hiring prioritizes demonstrable experience with high-net-worth clientele, not just general retail. Document client retention outcomes, private client event involvement, and any exposure to fine jewelry, fragrance, or couture categories when preparing your resume and portfolio.
Target CHANEL boutiques in flagship markets
CHANEL's U.S. Customer Service openings concentrate in New York, Los Angeles, and Chicago. Applying to boutique locations in these cities puts you closer to hiring managers with direct sponsorship authority rather than routing through regional distribution roles.
Understand which visa fits your nationality
CHANEL sponsors multiple visa categories for this function. Australians should flag E-3 eligibility upfront since it bypasses the H-1B lottery entirely. Canadians and Mexicans with qualifying roles can explore TN status, which avoids lengthy USCIS petition timelines.
Use Migrate Mate to surface open roles
CHANEL's sponsored Customer Service positions aren't always labeled as visa-friendly on general job boards. Use Migrate Mate to filter for open roles at CHANEL specifically verified against sponsorship history, so you're applying where sponsorship is a realistic outcome.
Secure your LCA timing before accepting an offer
Your employer must file a certified Labor Condition Application with the DOL before any H-1B or H-1B1 petition reaches USCIS. Confirm with CHANEL's HR team that LCA preparation begins immediately after an offer is extended, especially if your OPT or grace period has a firm end date.
Prepare for luxury brand language in visa documentation
CHANEL's petition support for Customer Service roles often requires job descriptions that reflect specialty occupation standards. Work with your HR contact to ensure your offer letter explicitly ties your degree field to client strategy, brand education, or luxury market expertise rather than generic service language.
Customer Service at CHANEL jobs are hiring across the US. Find yours.
Find Customer Service at CHANEL JobsFrequently Asked Questions
Does CHANEL sponsor H-1B visas for Customer Service?
Yes, CHANEL has sponsored H-1B visas for Customer Service roles in the U.S. Because H-1B sponsorship requires demonstrating the position meets specialty occupation standards, roles tied to client strategy, brand education, or luxury market expertise are better positioned than general sales associate titles. Confirming the specific role's classification with CHANEL's HR team before applying is the most reliable way to assess your eligibility.
Which visa types does CHANEL commonly use for Customer Service roles?
CHANEL sponsors a range of visa categories for Customer Service positions, including H-1B1 for Chilean and Singaporean nationals, E-3 for Australians, TN for Canadians and Mexicans in qualifying occupations, F-1 OPT and CPT for current students, and EB-2 or EB-3 immigrant visas for longer-term pathways. The right category depends on your nationality, degree field, and the specific role's job duties.
What qualifications and experience does CHANEL expect for Customer Service roles?
CHANEL typically looks for candidates with a background in luxury retail, client relations, or brand management, often supported by a bachelor's degree in a relevant field such as business, communications, or fashion merchandising. Direct experience with high-value clientele, fluency in a second language, and familiarity with CRM tools used in prestige retail environments all strengthen your profile considerably.
How do I apply for Customer Service jobs at CHANEL?
You can browse open Customer Service positions at CHANEL through Migrate Mate, which filters roles by visa sponsorship eligibility so you can identify postings where your immigration pathway is a realistic option. Once you identify a role, apply directly through CHANEL's careers portal and indicate your visa requirements early in the process so hiring managers can loop in HR and legal before an offer is extended.
How do I manage my timeline if I'm on F-1 OPT and targeting CHANEL?
F-1 OPT gives you a defined work authorization window, and STEM OPT extensions can provide additional runway if your role qualifies. CHANEL would need to begin an H-1B petition before your OPT expires to maintain your status. Because H-1B cap-subject filings open in March for an October 1 start date, mapping your OPT expiration against that calendar is essential before accepting any offer.
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