Customer Support Jobs at Clarkson Eyecare with Visa Sponsorship
Customer Support roles at Clarkson Eyecare put you at the front line of patient care across a growing network of optical clinics. Clarkson has a track record of sponsoring international candidates in support functions, making it a realistic target if you're on an F-1 OPT, CPT, or pursuing an H-1B.
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Get Access To All JobsSUMMARY
An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.
LOCATION
- Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patient wants and needs and selling to exceed their expectations
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Able to operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders using current process
QUALIFICATIONS
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
- Favorable result on background check as required by state
- Must be able to provide proof of identity and right to work in the United States
EDUCATION AND/OR EXPERIENCE
High school diploma or GED required.
LICENSES AND CREDENTIALS
ABO and NCLE certifications preferred but not required.
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
Physical Requirements
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
SUMMARY
An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.
LOCATION
- Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patient wants and needs and selling to exceed their expectations
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Able to operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders using current process
QUALIFICATIONS
- Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
- Favorable result on background check as required by state
- Must be able to provide proof of identity and right to work in the United States
EDUCATION AND/OR EXPERIENCE
High school diploma or GED required.
LICENSES AND CREDENTIALS
ABO and NCLE certifications preferred but not required.
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
Physical Requirements
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
See all 51+ Customer Support at Clarkson Eyecare jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Clarkson Eyecare Jobs
Frame your resume around patient-facing experience
Clarkson Eyecare prioritizes candidates who've handled scheduling, insurance verification, or billing inquiries in a clinical or retail healthcare setting. Tailor your resume to highlight these touchpoints before you apply, not after you get a callback.
Target locations with high hiring volume
Clarkson operates clinics across multiple states and posts Customer Support openings continuously. Focus your applications on regions with clusters of open roles, since offices actively hiring are far more likely to have the HR infrastructure and urgency to move through visa paperwork.
Start OPT applications well before your graduation date
USCIS recommends filing your OPT application up to 90 days before your program end date. For a patient-facing support role at a clinic network like Clarkson, you need your Employment Authorization Document in hand before a start date can be confirmed.
Ask about H-1B support during the offer stage
Raise visa sponsorship before you accept an offer, not after. For Customer Support roles, confirm whether the position is classified at a level that meets the H-1B specialty occupation threshold, since front-line support titles can sometimes fall into gray areas that require documentation.
Use Migrate Mate to surface Clarkson openings filtered by visa type
Search Clarkson Eyecare's Customer Support listings on Migrate Mate to filter by sponsorship eligibility. This saves time compared to manually screening job boards where sponsorship status isn't disclosed upfront.
Prepare your educational credentials for USCIS review early
If your degree is from outside the United States, get a credential evaluation from a NACES-member evaluator before Clarkson's HR team initiates your H-1B petition. Healthcare employers often request this documentation quickly once an offer is extended.
Customer Support at Clarkson Eyecare jobs are hiring across the US. Find yours.
Find Customer Support at Clarkson Eyecare JobsFrequently Asked Questions
Does Clarkson Eyecare sponsor H-1B visas for Customer Support roles?
Clarkson Eyecare has sponsored H-1B visas for employees in support functions. That said, H-1B eligibility for Customer Support positions depends on whether the specific role qualifies as a specialty occupation under USCIS guidelines, which typically requires a bachelor's degree in a relevant field. Confirm the role classification with the hiring team before assuming sponsorship is available for every Customer Support title.
Which visa types are commonly used for Customer Support roles at Clarkson Eyecare?
F-1 OPT and F-1 CPT are the most common entry points for international candidates in Customer Support at Clarkson, particularly for recent graduates. H-1B sponsorship is available for qualifying roles but requires employer petition filing. If you're already on OPT, Clarkson can bring you on immediately while longer-term sponsorship options are evaluated.
What qualifications or experience does Clarkson Eyecare expect for Customer Support positions?
Clarkson typically looks for candidates with experience in patient scheduling, insurance coordination, or healthcare front-desk operations. Familiarity with electronic health record systems and strong communication skills are valued. For roles requiring H-1B sponsorship, a bachelor's degree in a field relevant to the position, such as healthcare administration or business, strengthens your petition.
How do I apply for Customer Support jobs at Clarkson Eyecare?
You can browse and apply for Customer Support roles at Clarkson Eyecare directly through Migrate Mate, which lists their open positions filtered by visa sponsorship eligibility. When applying, tailor your resume to highlight patient-facing or healthcare administrative experience, and state your visa status and work authorization clearly so recruiters can flag your application for the appropriate HR pathway.
How do I time my application to Clarkson Eyecare around H-1B deadlines?
The H-1B cap registration window opens each March for an October 1 start date. If you're on OPT, apply to Clarkson well before your OPT expiration so there's enough time to file a petition before the April lottery. If you're already working at Clarkson on OPT when your H-1B is approved, your status transitions automatically on October 1 without interrupting employment.
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