Customer Support Jobs at Dollar General with Visa Sponsorship
Customer Support roles at Dollar General span retail operations, call center functions, and store-level service positions across a large national footprint. Dollar General has a track record of sponsoring international workers in support functions, making it a viable target for candidates on work visas seeking stability in the retail sector.
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Get Access To All JobsINTRODUCTION
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
GENERAL SUMMARY:
Transportation Operations Center “TOC” Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
- Answer Telephone calls from drivers, stores, and carrier teams. 45%
- Provide delivery support to driver
- Provide delivery status to store personnel
- Take off-hours travel requests from drivers
- Follow up on open delivery issues with carrier and store teams. 15%
- Complete standard travel requests from driver and DG private fleet leadership. 15%
- Assist drivers with off hours support. 10%
- Sending workflow to tablet
- Locating trailer at DC
- Driver Call In
- Assist store with non-respond sweep requests. 5%
- Follow up on email communication as needed and instructed. 5%
- Accurately assess and escalate issues that may require CSA handling. 5%
KNOWLEDGE and SKILLS:
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company
- High attention to detail, strong planning, and organization skills
- Willingness to make critical decisions to ensure normal operating of the transportation department
- Proficient understanding of quality control, training techniques
- Ability to multitask in a fast moving high-stress environment that frequently experiences change
- Must know MS Office software
EXPERIENCE and/or EDUCATION:
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required
- Two plus years customer service experience required
- Prior lead experience preferred
- One year experience using contact center software (i.e. ServiceNow; Salesforce; 3CL; Nice, etc.)
Dollar General is an equal opportunity employer.
INTRODUCTION
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
GENERAL SUMMARY:
Transportation Operations Center “TOC” Customer Support Representative is responsible for providing professional phone, e-mail, and chat communications delivery support. Responsibilities include assisting drivers with deliveries, taking driver travel requests, providing stores with status of delivery; as well as performing outgoing communications to the travel department, store personnel, and drivers.
DUTIES and RESPONSIBILITIES:
- Answer Telephone calls from drivers, stores, and carrier teams. 45%
- Provide delivery support to driver
- Provide delivery status to store personnel
- Take off-hours travel requests from drivers
- Follow up on open delivery issues with carrier and store teams. 15%
- Complete standard travel requests from driver and DG private fleet leadership. 15%
- Assist drivers with off hours support. 10%
- Sending workflow to tablet
- Locating trailer at DC
- Driver Call In
- Assist store with non-respond sweep requests. 5%
- Follow up on email communication as needed and instructed. 5%
- Accurately assess and escalate issues that may require CSA handling. 5%
KNOWLEDGE and SKILLS:
- Proficient communication (written and verbal), listening, and interpersonal problem-solving skills
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company
- High attention to detail, strong planning, and organization skills
- Willingness to make critical decisions to ensure normal operating of the transportation department
- Proficient understanding of quality control, training techniques
- Ability to multitask in a fast moving high-stress environment that frequently experiences change
- Must know MS Office software
EXPERIENCE and/or EDUCATION:
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required
- Two plus years customer service experience required
- Prior lead experience preferred
- One year experience using contact center software (i.e. ServiceNow; Salesforce; 3CL; Nice, etc.)
Dollar General is an equal opportunity employer.
See all 3,117+ Customer Support at Dollar General jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Dollar General Jobs
Frame your retail experience in U.S. terms
Dollar General evaluates Customer Support candidates on familiarity with high-volume, fast-paced retail environments. Translate international customer-facing experience into U.S. retail metrics like transaction volume, queue management, or omnichannel support to make your resume immediately legible to their hiring teams.
Target corporate and regional support openings
Store-level Customer Support roles rarely generate sponsorship; corporate and regional call center positions at Dollar General are where visa filings typically originate. Filter your job search to positions posted under headquarters or support center locations in Goodlettsville, Tennessee.
Confirm E-Verify enrollment before applying
Dollar General participates in E-Verify, which means your work authorization will be verified electronically after an offer. Review your I-9 documents and ensure your status is unambiguous before the process starts to avoid delays at the offer stage.
Time your OPT application around Dollar General's hiring cycles
Dollar General ramps up Customer Support hiring ahead of its fiscal Q4. If you're on F-1 OPT, apply for your EAD at least 90 days before your program end date so your authorization is in hand when offers move quickly during peak recruitment periods.
Ask recruiters directly about H-1B filing timelines
Once you reach the offer stage, ask whether Dollar General uses premium processing for H-1B petitions. USCIS premium processing cuts the adjudication window to 15 business days, which matters if your current status or OPT period has a hard expiration date approaching.
Use Migrate Mate to surface Dollar General openings
Customer Support roles at Dollar General that are open to visa sponsorship don't always surface on general job boards. Search Migrate Mate to filter specifically for Dollar General positions verified for sponsorship eligibility, so you're applying where your visa status won't disqualify you at the screening stage.
Customer Support at Dollar General jobs are hiring across the US. Find yours.
Find Customer Support at Dollar General JobsFrequently Asked Questions
Does Dollar General sponsor H-1B visas for Customer Supports?
Yes, Dollar General has sponsored H-1B visas for workers in support functions, though sponsorship is more common at the corporate and regional level than at individual store locations. If you're targeting H-1B sponsorship, focus on Customer Support roles posted under Dollar General's corporate operations rather than store-based positions, and raise the sponsorship question directly with the recruiter before advancing through multiple interview rounds.
How do I apply for Customer Support jobs at Dollar General?
Applications go through Dollar General's careers portal, where Customer Support roles are listed by location and function. You can also find sponsorship-verified Dollar General Customer Support openings on Migrate Mate, which filters specifically for positions open to visa holders. Tailor your application to emphasize high-volume customer interaction experience, as Dollar General's support environment is fast-paced and metrics-driven.
Which visa types does Dollar General commonly use for Customer Support roles?
Dollar General has sponsored H-1B and Green Card pathways including EB-2 and EB-3 classifications for qualifying workers, and accepts candidates on F-1 OPT and CPT for eligible roles. TN visas are also supported for Canadian and Mexican nationals in professional-level Customer Support positions. The right visa type depends on your nationality, education level, and the specific role's job requirements as determined during the hiring process.
What qualifications does Dollar General expect for Customer Support roles?
Most Customer Support positions at Dollar General require demonstrated experience in a retail or call center environment, strong communication skills, and comfort with customer-facing technology platforms. Corporate-level roles may require a bachelor's degree, particularly if the position is being filed under H-1B as a specialty occupation. Store-adjacent support roles typically prioritize operational experience over formal credentials, so read each job description carefully before applying.
How do I think about timing the visa process for a Dollar General Customer Support offer?
If Dollar General extends an offer and files an H-1B petition on your behalf, USCIS standard processing can take three to six months; premium processing shortens that to 15 business days. For cap-subject H-1B petitions, filings can only be submitted in April for an October 1 start date, so an offer extended after April may require you to bridge on OPT or another status. Clarify these timelines with Dollar General's HR team before accepting any offer.
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