Customer Support Engineer Jobs at Edwards Vacuum with Visa Sponsorship

MAIN RESPONSIBILITIES

• Proactively Maintain Customer Relationships: Maintain relationships with key customers and act as the primary feedback loop into service sales and technical support groups to ensure all opportunities are captured. Not sure this is right? What else can be customer focus?

• Customer Support: Provide exceptional on-site customer service by addressing client inquiries, offering technical support, and ensuring their satisfaction with the services provided. This will ensure a high first-time fix rate and enhance customer happiness.

SERVICE

• Perform Planned Customer Visits: Regularly visit customer sites as scheduled by the field service planner to inspect and service industrial vacuum pumps and associated equipment. These visits include routine maintenance due to service plans, as well as ad hoc visits to ensure optimal performance and prevent breakdowns.

• Troubleshoot and Repair On-Site: Diagnose issues accurately and perform necessary repairs directly at the customer’s location to minimize downtime and maintain system efficiency.

• Undertake Installation and Commissioning: Carry out installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.

• Safety Compliance: Adhere to and promote strict safety protocols while working at customer sites, including conducting Last Minute Risk Assessments and using prescribed Personal Protective Equipment.

• Documentation and Reporting: Maintain detailed records of on-site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.

• Preventive Maintenance: Identify potential problems during site visits before they escalate and offer preventive maintenance solutions to avoid future disruptions.

SALES

• Lead Generation: Proactively generate leads for the Sales team while on-site.

LEARNING

• Training and Mentoring: Provide training to colleagues and customers, and share lessons learned to enhance the exchange of experiences and foster a strong network.

• Continuous Learning: Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits.

• Collaboration: Work with the internal team to find optimal solutions for customer-specific situations, ensuring the best advice and support are provided.

SKILLS / KNOWLEDGE / EXPERIENCE

• Goal is to become an expert on Vacuum Pump Systems: Comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles.

• General entry level: 2-4 years experience in a similar role. General understanding of mechanical processes. Understanding in what pattern the tool/product is operating, and what principles it follows.

• System Diagnostics: Proficiency in using diagnostic tools and software to identify and troubleshoot issues within (vacuum) systems.

• Electrical and Mechanical Skills: Great foundation in both electrical and mechanical engineering principles to repair components such as motors, seals, and control systems. This enables you to perform routine and preventive maintenance tasks, such as oil changes, filter replacements, and system calibrations, to extend the lifespan of equipment. Including stripping it down to component level = inspecting all things, spare parts, etc.

• Able to legally work in the U.S.

• Valid Driver's License.

OUR OFFER TO YOU

• Company Culture and Values: In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.

• Benefits and Perks: Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance. We offer flexible working arrangements and career advancement opportunities. Specific benefits vary by location.

• Growth Opportunities: Access global training, mentorship, and career progression pathways to achieve your professional goals.

• Compensation Transparency: We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 150 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research. At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity to make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

DON’T MEET EVERY SINGLE REQUIREMENT? Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. At Edwards, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

ABOUT EDWARDS

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications. Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.